Social media tools capture little things. These little things are valuable. They contain tacit knowledge. And that knowledge is now accessible.
Ad 131 collaboration isn't normal
Sharing isn’t normal
AD-131 - What Prevents People From Sharing? How
Organizational Culture Impacts ECM Deployments
Failure to share is often a major factor in
the failure to realize the full potential value
from an ECM deployment. Whether your
goal is compliance, building corporate
memory, knowledge management, or
collaboration, a culture of openness and
sharing is essential for maximizing the
promised productivity or efficiency gains. In
this session we'll discuss how to audit your
organizational culture to understand the
barriers it may be presenting to sharing
and the interventions you can take to start
your organization down the path of change.
Sharing is nice, but is it useful?
What is it anyway?
How do we get people to do it?
1. Social Sensitivity
2. Even distribution of contributions
A team with a bit of sense and technology can
consistently outperform a genius and the world’s
most powerful computer
The overall winner was a team that contained neither the best human
players nor the biggest and fastest computers. Instead, it consisted of "a
pair of amateur American chess players using three computers at the same
time. Their skill at manipulating and "coaching" their computers to look very
deeply into positions effectively counteracted the superior chess
understanding of their grandmaster opponents and the greater computational
power of other participants."
Discuss: Who shares?
Some teams (support, marketing)
We don’t know what the CXOs do
Discuss: Why do they share?
Its an organic part of how they work
They have incentives to share
They have alignment
We depend on each other
Discuss: What do you share?
Discuss: When do you share?
Early and Often
At the end of a project
Discuss: How do they respond?
Discuss: Who’s listening?
The right people
Discuss: organizational respect index – gut
1. It is generally assumed that you are competent and have something
important to contribute.
[By your boss, your peers, your subordinates, your C-Suite, others]
2. You generally assume that others in your organization are competent
and have something important to contribute
[your boss, your peers, your subordinates, your C-Suite, others]
3. People here believe that feedback generally makes things better.
4. People here believe that mistakes are inevitable, and we should do
what we can to avoid them, but plan for them, and learn from them.
How strongly do you agree with each of these statements?
1.Sharing is about listening
2.Listening is about respect,
confidence, humility and
3.Sharing must be an organic
part of work – good
Make it effortless to share and create shared views of
Aim for technology that captures work
Call to action
Lunchtime panel today at noon in Harbor 6
BY-222 - Improving Productivity and Results with Social
Thursday, 10:05 am
Check our social technologies on the showroom floor with
an eye toward promoting listening
Call me, beep me
On Linked In/Facebook
Debra Louison Lavoy