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Ad 131 collaboration isn't normal


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why people find it so hard to share, and what to do about it.

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Ad 131 collaboration isn't normal

  1. 1. Sharing isn’t normal AD-131 - What Prevents People From Sharing? How Organizational Culture Impacts ECM Deployments
  2. 2. Failure to share is often a major factor in the failure to realize the full potential value from an ECM deployment. Whether your goal is compliance, building corporate memory, knowledge management, or collaboration, a culture of openness and sharing is essential for maximizing the promised productivity or efficiency gains. In this session we'll discuss how to audit your organizational culture to understand the barriers it may be presenting to sharing and the interventions you can take to start your organization down the path of change.
  3. 3. Sharing is nice, but is it useful? What is it anyway? How do we get people to do it?
  4. 4. Sharing Personal Organizational Process Technology
  5. 5. What does “knew” mean?
  6. 6. what is sharing?
  7. 7. this isn’t sharing – its dividing
  8. 8. “our increasingly efficient communal prosthetic memory” – William Gibson
  9. 9. “If I have seen farther than others it is by standing on the shoulders of giants ” - Sir Isaac Newton
  10. 10. Together we transcend ourselves.
  11. 11. Do great things Avoid catastrophes
  12. 12. Nancy dixon
  13. 13. 1. Social Sensitivity 2. Even distribution of contributions
  14. 14. A team with a bit of sense and technology can consistently outperform a genius and the world’s most powerful computer The overall winner was a team that contained neither the best human players nor the biggest and fastest computers. Instead, it consisted of "a pair of amateur American chess players using three computers at the same time. Their skill at manipulating and "coaching" their computers to look very deeply into positions effectively counteracted the superior chess understanding of their grandmaster opponents and the greater computational power of other participants."
  15. 15. Its not the wisdom of crowds
  16. 16. it’s the aggregated wisdom of individuals.
  17. 17. Aggregation can be serial or parallel
  18. 18. 1.Sharing is about listening 2.Listening is about respect, confidence, humility and purpose 3.Sharing must be an organic part of work – good technology helps
  19. 19. Why don’t people share?
  20. 20. Hoarding vs. sharing
  21. 21. Not all feedback is welcome
  22. 22. Willingness to be human
  23. 23. level of effort required to share
  24. 24. Is anyone listening?
  26. 26. Why DO people share?
  27. 27. intrinsic motivation
  28. 28. Autonomy
  29. 29. Mastery
  30. 30. PURPOSE
  31. 31. So - about that cultural “audit”
  32. 32. Discuss: Who shares? Everybody Nobody Some teams (support, marketing) We don’t know what the CXOs do Don’t know
  33. 33. Discuss: Why do they share? Its an organic part of how they work They have incentives to share They have alignment We depend on each other Don’t know
  34. 34. Discuss: What do you share? Finished Documents Rough Drafts Everything Nothing Don’t know
  35. 35. Discuss: When do you share? Early and Often At the end of a project Continuously When reminded On Demand Don’t know
  36. 36. Discuss: How do they respond? By engaging They don’t Randomly Acerbically Don’t know
  37. 37. Discuss: Who’s listening? Everyone No one Random people The right people Don’t know
  38. 38. Discuss: organizational respect index – gut check 1. It is generally assumed that you are competent and have something important to contribute. [By your boss, your peers, your subordinates, your C-Suite, others] 2. You generally assume that others in your organization are competent and have something important to contribute [your boss, your peers, your subordinates, your C-Suite, others] 3. People here believe that feedback generally makes things better. 4. People here believe that mistakes are inevitable, and we should do what we can to avoid them, but plan for them, and learn from them. How strongly do you agree with each of these statements?
  39. 39. 1.Sharing is about listening 2.Listening is about respect, confidence, humility and purpose 3.Sharing must be an organic part of work – good technology helps
  40. 40. prescription Promote listening. Make it effortless to share and create shared views of problems. Aim for technology that captures work organically.
  41. 41. Call to action Lunchtime panel today at noon in Harbor 6 BY-222 - Improving Productivity and Results with Social Collaboration Thursday, 10:05 am Check our social technologies on the showroom floor with an eye toward promoting listening
  42. 42. Call me, beep me Twitter @Deb_Lavoy On Linked In/Facebook Debra Louison Lavoy Email: