Executing  Off-shore Projects Flawlessly David B. Lipper, PMP [email_address]
What makes these projects different? <ul><li>Projects based off-shore are subject to constraints unlike US based projects ...
Building Blocks to Success <ul><li>Pick the right projects  </li></ul><ul><li>Understand the culture </li></ul><ul><li>Und...
Pick the right projects <ul><li>Projects with high technical difficulty, but low business criticality </li></ul><ul><li>Pr...
Understand the Culture <ul><li>One community </li></ul><ul><ul><li>Be part of their family and make them part of yours </l...
Understand the Language <ul><li>Language barriers </li></ul><ul><ul><li>Use a common language  </li></ul></ul><ul><ul><li>...
Vary communication methods <ul><li>Collaboration tools (Intraspect, eRoom) </li></ul><ul><li>Instant message </li></ul><ul...
Build relationships <ul><li>Send gifts such as company shirts, cups, mouse pads </li></ul><ul><li>Invite them to a busines...
Have an offshore  consultant on-site <ul><li>Provides one-on-one communication </li></ul><ul><li>Helps communicate off hou...
Costs considerations <ul><li>Taking the time to make the right decision about what to offshore adds only a few extra meeti...
Keep it real <ul><li>Just because they are CMM Level 5 doesn’t mean you will be </li></ul><ul><li>Continuous learning and ...
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Executing Offshore Projects flawlessly

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Award winning poster from the 2005 NJ PMI Symposium

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Executing Offshore Projects flawlessly

  1. 1. Executing Off-shore Projects Flawlessly David B. Lipper, PMP [email_address]
  2. 2. What makes these projects different? <ul><li>Projects based off-shore are subject to constraints unlike US based projects </li></ul><ul><ul><li>Time zone differences means work happens on different days </li></ul></ul><ul><ul><li>Language differences can lead to confusion with requirements </li></ul></ul><ul><li>Project process differences </li></ul><ul><ul><ul><li>Many off-shore companies have very defined processes </li></ul></ul></ul><ul><li>Dramatic cost differences </li></ul><ul><ul><ul><li>Low costs do not necessarily equate to low quality </li></ul></ul></ul><ul><li>Team members come from different cultures with different values </li></ul>Slide 2
  3. 3. Building Blocks to Success <ul><li>Pick the right projects </li></ul><ul><li>Understand the culture </li></ul><ul><li>Understand the language </li></ul><ul><li>Vary communication methods </li></ul><ul><li>Build relationships </li></ul><ul><li>Have an onsite consultant </li></ul><ul><li>Cost considerations </li></ul><ul><li>Keep it real </li></ul>Slide 3
  4. 4. Pick the right projects <ul><li>Projects with high technical difficulty, but low business criticality </li></ul><ul><li>Projects with flexible time frame </li></ul><ul><li>Projects that can be broken into manageable phases </li></ul><ul><li>Projects with well documented requirements/specifications </li></ul><ul><li>Projects with repeatable tasks </li></ul>And the right project phase <ul><li>Onsite: requirements gathering, high level architecture, integration testing, and user acceptance testing </li></ul><ul><li>Offshore: system design, development, unit testing, and system testing </li></ul>Slide 4
  5. 5. Understand the Culture <ul><li>One community </li></ul><ul><ul><li>Be part of their family and make them part of yours </li></ul></ul><ul><ul><li>Create a personal connection (Photos, Visits) </li></ul></ul><ul><li>Have a culture workshop for each team </li></ul><ul><ul><li>There are experts who help companies learn different cultures </li></ul></ul><ul><ul><li>Learn differences in culture, language, business practices </li></ul></ul><ul><li>They have a desire to learn - keep their projects interesting </li></ul><ul><ul><li>Vary the tasks each team member performs project by project </li></ul></ul>Slide 5
  6. 6. Understand the Language <ul><li>Language barriers </li></ul><ul><ul><li>Use a common language </li></ul></ul><ul><ul><li>Provide a list of expressions to each team </li></ul></ul><ul><li>Different ways of conversing </li></ul><ul><ul><li>High context vs. low context conversation </li></ul></ul>Slide 6 Using India as an example Fresher A college grad hire Thrown a googly Thrown a curve ball High Funda Cutting edge Prepone Move up a meeting They say We say Setting and status of speaker considered Separate fact from feeling Implicit Content -focused Indirect Direct High (India) Low (USA)
  7. 7. Vary communication methods <ul><li>Collaboration tools (Intraspect, eRoom) </li></ul><ul><li>Instant message </li></ul><ul><li>Video conference </li></ul><ul><li>Teleconference </li></ul><ul><li>E-Mail </li></ul><ul><li>Triple check key information </li></ul><ul><ul><li>Send agenda -> Have discussion -> E-Mail follow-up </li></ul></ul><ul><li>Remember the time differences </li></ul><ul><ul><li>Some countries are sleeping while the US is working </li></ul></ul>Slide 7
  8. 8. Build relationships <ul><li>Send gifts such as company shirts, cups, mouse pads </li></ul><ul><li>Invite them to a business orientation class in the US </li></ul><ul><li>Visit their headquarters </li></ul><ul><li>Make them feel part of the core team through greater involvement in activities, both formal and informal </li></ul><ul><li>Send team photos to each other </li></ul><ul><li>Send family pictures to each other </li></ul><ul><li>Spend the first few minutes of meetings talking about the weekend </li></ul>Slide 8
  9. 9. Have an offshore consultant on-site <ul><li>Provides one-on-one communication </li></ul><ul><li>Helps communicate off hours </li></ul><ul><li>Helps translate in both directions </li></ul><ul><li>Provides a team feeling </li></ul><ul><li>They are relationship managers </li></ul>Slide 9
  10. 10. Costs considerations <ul><li>Taking the time to make the right decision about what to offshore adds only a few extra meetings between the project sponsor and management and can result in significant project cost savings </li></ul><ul><li>Adding one on-site consultant adds to the cost but also adds significant value </li></ul><ul><li>Consider VoIP or other discount phone mechanisms to reduce the price of added phone and video conferences </li></ul><ul><li>Executing off-shore projects flawlessly...PRICELESS </li></ul>Slide 10
  11. 11. Keep it real <ul><li>Just because they are CMM Level 5 doesn’t mean you will be </li></ul><ul><li>Continuous learning and making improvements will happen on both sides </li></ul><ul><li>Onsite employees and consultants need to be reassured of the intentions of off-shoring </li></ul><ul><li>Good Project Management Practices are key to success </li></ul>Slide 11

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