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The Consolidated Digital Workplace


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The average workday has become disjointed. While workers enjoy the “freedom” that comes from being able to do their jobs without being chained to their desks, it is not without its obstacles. There is certainly no shortage of mobile apps for employees, yet each app only does one thing well, and it is becoming clear that work information is spread out between too many apps. As employees rely more on mobile access, the elusive single-screen, unified mobile experience could be the answer to enterprise information discovery woes. The presentation discusses ways to overcome the information overload challenge using contextual capabilities now provided by mobile devices, a consolidated user experience, and activity streams.

Published in: Technology

The Consolidated Digital Workplace

  1. 1. The Consolidated Digital Enterprise David Lavenda VP Product Strategy, Fast Company Contributor, CMSwire Contributor, Information Overload Researcher
  2. 2. 2 billion jobs will disappear by 2030 Source: World Future Society 2
  3. 3. Birth of the Digital Workplace 3
  4. 4. A New World of Multiple Devices Source: Gartner Research, How Mobile Changes Everything, and What to Do About It ‐ Tom Austin PCC 2013 4
  5. 5. 50% It’s Becoming a Cloudy World 5 By 2017, 1/2 of enterprise information will be in the cloud 10% 2012 2013 2014 2015 2016 2017 Source: Gartner Research, Chin, Kenneth, To the Point: Managing Content in the Cloud, Gartner PCC Summit, London 2014
  6. 6. Information is Scattered 6 75% of workers need to access 6 or more content repositories 34% of workers use three of more search engines Source: Gartner Research, The New Enterprise Content Management Scenario ‐ Mark Gilbert, PCC 2013
  7. 7. You Can’t Always Find What You Want 7 Search for information at work fails 50%of the time Source: IDC, Melissa Webster, ECM Strategy Survey 2013, #247836
  8. 8. You Can’t Always Find What You Want 8 There is a consistent 25% gap between the business services actually available to employees vs. what business users think is available 58% 33% 50% 27% 55% 32% Share files and documents Real‐time document updates Tasks and projects management Source:, “The State of Mobile Enterprise Collaboration 2014: From Personal Productivity Toward the Connected Enterprise on the Go,” 2014
  9. 9. The Result 9 Workers can’t see the right information at the right time.
  10. 10. The Result The ‘Disconnected’ Digital Workplace 1 2 Many devices with different form factors 10 Many cloud services needed to do business
  11. 11. What Happens Next? 11
  12. 12. Converging trends to the rescue 12 Cloud Ecosystems Meta‐search capabilities Mobile app development technologies Context‐awareness Federation Interoperability/ Standards
  13. 13. Cloud Ecosystem Options Mega‐Vendor Cloud Ecosystem 13 Vendor lock‐in What happened to the ‘best service for the task’? Privacy/security concerns SAP
  14. 14. Cloud Ecosystem Options (Virtual) Meta‐cloud 14 SAP Virtual Meta‐cloud • Complex • All data in the same ‘meta cloud’ but may be subject to snooping/attack
  15. 15. Cloud Ecosystem Options ‘Federation of Services in Client’ Gives Freedom of choice 15 Contextual filter • Focus on the tasks at hand • Client provides valuable context • Data privacy – information is not all stored in one cloud • Breaks vendor lock‐in
  16. 16. Meta‐search 16
  17. 17. Mobile app development technologies Write once/run anywhere • Cross‐platform • Multi‐architecture • Support for application development life cycle • Cloud‐based services for data persistence, notifications, data analysis, social media integration and so on • Leveraging standards (HTML5 and CSS3), including de facto standards (jQuery, PhoneGap and Apache Cordova) • An ecosystem of third‐party libraries, frameworks, tools, components and services partners that can fill in the gaps in the offering • A track record of successful deployments • Unified digital channel (responsive Web design and steps beyond) Source: Gartner Research, Magic Quadrant for Mobile Application Development Platforms, Sept 2014 17
  18. 18. Context‐Awareness 18 Time Location Social People Sensors History Topics interactions
  19. 19. Federation Interoperability / Standards 19 CMIS Content Management Interoperability Services
  20. 20. A Contextual Federated User Experience The Right Enterprise Information at the Right Time 20
  21. 21. Profile Matching 21
  22. 22. Federated Activity Stream 22
  23. 23. Time as Context 23 Time
  24. 24. People as Context 24 People
  25. 25. Topic as Context 25 Topics
  26. 26. Recommendations 26 • Stay on top of key trends, it’s still early • Consider the appropriate cross‐cloud architecture carefully • Adopt an agile approach to cross‐cloud federation • Apply all the usual technology adoption recommendations… • Promote and get active in standards efforts
  27. 27. 27 David Lavenda VP Product Strategy at, Fast Company Contributor CMSwire Contributor Information Overload Researcher Stay in Touch @dlavenda‐lavenda/‐lavenda
  28. 28. Thank You