Demonstrating value with
University of Alberta
October 15, 2015
Canadian Library Assessment Workshop
“…any activities that seek to measure the
library’s impact on teaching, learning, and
research, as well as initiatives that seek to
identify user needs or gauge user perceptions
or satisfaction. The overall goal is data‐ based
and user‐centered continuous improvement of
library collections and services.”
(M. Kyrillidou & P. Ryan, 2006)
“The Network is the
center rather than
any physical place.”
ACRL Top Trends in Academic Libraries (2014)
• device neutral digital services
• evolving openness in higher education
• student success initiatives
• competency-based learning
• digital humanities
“I see assessment as having two
(not mutually exclusive) goals: one,
to inform decision-making for
quality improvement to anticipate
and meet users’ needs, and two, to
demonstrate impact or value.”
(L. Kloda, Brain-Work blog post, 2015)
Contributions of library and information services
1. selecting appropriate organizational goals that are meaningful in a
2. linking LIS contributions to organizational goals
3. obtaining data from users on the correspondence between LIS
contributions and LIS services
4. selecting measures for LIS services
5. collecting and analyzing data for the selected measures
6. planning and sustaining communication with administrators about LIS
7. evaluating findings and revising selected goals, contribution, and
services as necessary
(Abels, Cogdill, & Zach, 2004)
Evidence based library and
“Wisdom means acting with
knowledge while doubting
what you know.”
Jeffrey Pfeffer & Robert I. Sutton
Abels, E.G., Cogdill, K.W., & Zach, L. (2004). Identifying and communicating the contributions of library and information
services in hospitals and academic health sciences centres. Journal of the Medical Library Association, 92(1): 46-55.
ACRL top trends in academic libraries (2014). ttp://crln.acrl.org/content/75/6/294.full
Assessment in Action http://www.ala.org/acrl/AiA
Dempsey, L. (2009). In: Journal of Library Administration, 49: 245-260.
Johnson, L., Adams Becker, S., Estrada, V., and Freeman, A. (2015). NMC Horizon Report: 2015 Higher Education Edition.
Austin, Texas: The New Media Consortium.
Johnson, L., Adams Becker, S., Estrada, V., and Freeman, A. (2015). NMC Horizon Report: 2015 Library Edition. Austin,
Texas: The New Media Consortium.
Kloda, L. (2015). Assessment and evidence based library and information practice. Brain-Work blog.
Kyrillidou, M. & Ryan, P. (2006). http://libraryassessment.info/?page_id=7
Library Value Calculator http://www.ala.org/advocacy/advleg/advocacyuniversity/toolkit/makingthecase/library_calculator
Ryan, P. (2006). EBL and library assessment: Two solitudes? Evidence Based Library and Information Practice, 1(4): 77-80.