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UX & Emerging
Technologies
Dirk Knemeyer
dirk@goinvo.com
@dknemeyer
Our topics for today
• Science fiction into science fact
• UX evolution
• The future of UX
?
Science fiction into science fact
?
Science fiction into science fact
?
Science fiction into science fact
?
Science fiction into science fact
Science fiction into science fact
1930’s
First documented articulation
of a “user’s experience”
UX evolution
“User Experience with the CYBER
Graphics Terminal” presentation
1930’s
1974
First documented articulation
of a “user’s exp...
“User Experience with the CYBER
Graphics Terminal” presentation
Don Norman titles himself
“User Experience Architect”
1930...
UX evolution
“User Experience with the CYBER
Graphics Terminal” presentation
Don Norman titles himself “User
Experience Ar...
“User Experience with the CYBER
Graphics Terminal” presentation
Don Norman titles himself “User
Experience Architect”
“The...
1930’s
iPhone release; thanks to
mobile apps UX explodes
2007
2015
“User experience” is the de
facto term for software des...
Simple anatomy of UX
• Research
• Design
• UI Engineering
• Testing
UX evolution
Realities of UX training
• Early pioneers were often not trained, found UX by
accident
• Newer practitioners have practica...
Creating digital products
UX evolution
Idea
Engineering
Release
EMERGING (Software pre-2000s)
Idea
Research
Design
Engineering
Testing
Release
Creating digital products
UX evolution
MATURE (Software in 2000s)
Idea
Research
Design
Engineering
Testing
Release
Creating digital products
UX evolution
FUTURE (Science Fact 2020++)
Resea...
Idea
Research
Design
Engineering
Testing
Release
Creating digital products
UX evolution
FUTURE (Science Fact 2020++)
Resea...
The Future of UX
• Research
• Design
• UI Engineering
• Testing
Creation under threat
The Future of UX
Creation under threat
• Gaps for software to go are being filled
• Many design patterns established
• AI r...
If you do not have real science and
engineering chops you likely will not
be part of true product creation &
development.S...
What’s a creative to do?
• Hang on, hope you are one of the people for whom an
old-school job remains available
• Remain i...
Go deep into science &
engineering
• Computer science
• Artificial intelligence
• Materials science
• Human physiology
The ...
Thank you!
Dirk Knemeyer
dirk@goinvo.com
@dknemeyer
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UX & Emerging Technologies - Service Design Salon Tokyo

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As emerging technologies move us from a world where science fiction is becoming science fact, user experience will change in dramatic and surprising ways. Dirk's talk for the sold out Tokyo Service Design Salon provided a vision for the future and a road map for how UX professionals can adapt to make the most of it.

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UX & Emerging Technologies - Service Design Salon Tokyo

  1. 1. UX & Emerging Technologies Dirk Knemeyer dirk@goinvo.com @dknemeyer
  2. 2. Our topics for today • Science fiction into science fact • UX evolution • The future of UX
  3. 3. ? Science fiction into science fact
  4. 4. ? Science fiction into science fact
  5. 5. ? Science fiction into science fact
  6. 6. ? Science fiction into science fact
  7. 7. Science fiction into science fact
  8. 8. 1930’s First documented articulation of a “user’s experience” UX evolution
  9. 9. “User Experience with the CYBER Graphics Terminal” presentation 1930’s 1974 First documented articulation of a “user’s experience” UX evolution
  10. 10. “User Experience with the CYBER Graphics Terminal” presentation Don Norman titles himself “User Experience Architect” 1930’s 1974 1993 First documented articulation of a “user’s experience” UX evolution
  11. 11. UX evolution “User Experience with the CYBER Graphics Terminal” presentation Don Norman titles himself “User Experience Architect” “The Elements of User Experience” yokes UX in website design 1930’s 1974 1993 2002 First documented articulation of a “user’s experience”
  12. 12. “User Experience with the CYBER Graphics Terminal” presentation Don Norman titles himself “User Experience Architect” “The Elements of User Experience” yokes UX in website design 1930’s 1974 1993 2002 iPhone release; thanks to mobile apps UX explodes 2007 First documented articulation of a “user’s experience” UX evolution
  13. 13. 1930’s iPhone release; thanks to mobile apps UX explodes 2007 2015 “User experience” is the de facto term for software design First documented articulation of a “user’s experience” “User Experience with the CYBER Graphics Terminal” presentation Don Norman titles himself “User Experience Architect” “The Elements of User Experience” yokes UX in website design 1974 1993 2002 UX evolution
  14. 14. Simple anatomy of UX • Research • Design • UI Engineering • Testing UX evolution
  15. 15. Realities of UX training • Early pioneers were often not trained, found UX by accident • Newer practitioners have practical skills training • Few UX pros are trained to be experts in software, hardware, science, or technology UX evolution
  16. 16. Creating digital products UX evolution Idea Engineering Release EMERGING (Software pre-2000s)
  17. 17. Idea Research Design Engineering Testing Release Creating digital products UX evolution MATURE (Software in 2000s)
  18. 18. Idea Research Design Engineering Testing Release Creating digital products UX evolution FUTURE (Science Fact 2020++) Research Design Engineering Testing Release
  19. 19. Idea Research Design Engineering Testing Release Creating digital products UX evolution FUTURE (Science Fact 2020++) Research Design Engineering Testing Release Research Design Engineering Testing Release Research Design Engineering Testing Release Research Design Engineering Testing Release Research Design Engineering Testing Release Research Design Engineering Testing Release
  20. 20. The Future of UX • Research • Design • UI Engineering • Testing Creation under threat
  21. 21. The Future of UX Creation under threat • Gaps for software to go are being filled • Many design patterns established • AI replacing the need for UI; vanishing interfaces
  22. 22. If you do not have real science and engineering chops you likely will not be part of true product creation & development.Some may stay and survive.Some will evolve and uplevel. Some will find other paths.And… some will be left behind.Context? See:Design,Graphic The Future of UX The new normal
  23. 23. What’s a creative to do? • Hang on, hope you are one of the people for whom an old-school job remains available • Remain in product creation, take a research or testing role • Flex into design for more communications/marketing • Focus on a specific vertical industry • Go deep into science and engineering The Future of UX
  24. 24. Go deep into science & engineering • Computer science • Artificial intelligence • Materials science • Human physiology The Future of UX • Genomics • Neuroscience • Psychology • Sociology
  25. 25. Thank you! Dirk Knemeyer dirk@goinvo.com @dknemeyer

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