Iso Overview


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    ISO 9000
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Iso Overview

  1. 1. ISO 9001:2000 An overview of the new international Quality Management standard <ul><li>To insert your company logo on this slide </li></ul><ul><li>From the Insert Menu </li></ul><ul><li>Select “Picture” </li></ul><ul><li>Locate your logo file </li></ul><ul><li>Click OK </li></ul><ul><li>To resize the logo </li></ul><ul><li>Click anywhere inside the logo. The boxes that appear outside the logo are known as “resize handles.” </li></ul><ul><li>Use these to resize the object. </li></ul><ul><li>If you hold down the shift key before using the resize handles, you will maintain the proportions of the object you wish to resize. </li></ul>
  2. 2. Purpose Of The Presentation <ul><li>To introduce the new ISO 9001:2000 standard </li></ul><ul><li>To discuss the implications on an Organization </li></ul><ul><li>To discuss a strategy for implementation </li></ul>
  3. 3. ISO 9001:2000 <ul><li>Published in December 2000 </li></ul><ul><li>Contains significant revisions </li></ul>Shift in ISO 9000 Focus
  4. 4. <ul><li>Focus on conformity and demonstration of customer satisfaction </li></ul><ul><li>ISO 9001:2000 standard replaces the ISO 9001, ISO 9002 and ISO 9003 </li></ul>ISO 9001:2000 (con’t) ISO 9002 ISO 9003 ISO 9001
  5. 5. ISO 9001:2000 (con’t) <ul><li>The new standard emphasizes: </li></ul><ul><li>defining requirements </li></ul><ul><li>verifying achievement of requirements </li></ul><ul><li>measuring customer satisfaction </li></ul><ul><li>objectives for all relevant functions </li></ul><ul><li>analysis of process data related to quality </li></ul>Continued next page
  6. 6. ISO 9001:2000 (con’t) <ul><li>determining the effectiveness of training </li></ul><ul><li>the continuous improvement cycle </li></ul><ul><li>management’s role in monitoring quality </li></ul>
  7. 7. A Process Approach <ul><li>ISO 9001:2000 adopts a process approach </li></ul><ul><li>A process is any activity that converts inputs to outputs </li></ul><ul><li>Almost all activities and operations involved in making a product or providing a service are processes </li></ul>
  8. 8. Process Approach (con’t) Management responsibility Measurement , analysis , improvement Resource management Product ( and / or service ) realization C u s t o m e r R e q u i r e m e n t s C u s t o m e r QUALITY MANAGEMENT SYSTEM CONTINUAL IMPROVEMENT Input Output Product / Service S a t i s f a c t i o n
  9. 9. The 8 Quality Principles <ul><li>1: Customer focus </li></ul><ul><li>2: Leadership </li></ul><ul><li>3: Involvement of people </li></ul><ul><li>4: Process approach </li></ul>Continued next page
  10. 10. The 8 Quality Principles (con’t) <ul><li>5: Systems approach to management </li></ul><ul><li>6: Continual improvement </li></ul><ul><li>7: Factual approach to decision making </li></ul><ul><li>8: Mutually beneficial supplier relationships </li></ul>
  11. 11. Implementing ISO 9001:2000 <ul><li>1) A formal gap analysis is required </li></ul><ul><li>2) Significant revisions to quality manual </li></ul><ul><li>3) Review of procedures </li></ul><ul><li>4) Possibly more measurement </li></ul><ul><li>5) Training on new standard </li></ul>