Meet XO Presentation 2012

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Meet XO Presentation 2012

  1. 1. Meet XODustin PuccioEnterprise Account Executive
  2. 2. INTRODUCTIONDustin PuccioEnterprise Account Executive12 years telecom experience7 years with XOExperience with SMB and Enterprise customers
  3. 3. AGENDAXO INTRODUCTIONXO NETWORKCUSTOMER EXPERIENCEFINANCIALSTHE XO DIFFERENCE – WHY XO
  4. 4. About XO Communications• Established in 1996 • Comprehensive portfolio of communications,• Headquartered in Herndon, VA managed network and IT infrastructure• Annual revenues of more than $1.5B services• More than 3,200 employees • Focus on business, large enterprise and wholesale customers• Serving 85 Major Markets • Customers include more than 50% of the Fortune 500 Companies Our Customers Large Enterprise Mid-Market SMB Wholesale Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 4
  5. 5. Why We’re DifferentDelivering Value through a Superior Customer Experience The Solutions You Want. We provide the key IP communications, managed network and IT infrastructure solutions your business needs to accelerate performance, control costs and simplify operations. The Support You Need. With XO you’re not just buying cutting edge technology; you’re getting the people behind it. We provide a dedicated account team, expert solutions engineers, and online tools to ensure a consistent and superior customer experience. The Performance You Expect. We’ve built one of the most advanced networks with the performance, reliability and scalability your business requires that is in the places you need us to be. Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 5
  6. 6. Helping You Solve Today’s IT ChallengesWith Solutions that Meet Your Key Needs Reduced Capital Budgets Managing Increased Scaling the Network for IT Complexity Voice, Video & Cloud Improving Securing the Performance Enterprise Minimizing IT Infrastructure & Maintenance Costs Solutions Enabling Your Business Converged Networks | Unified Communications | SIP Trunking Wide Area Networks | WAN Optimization | Security Cloud Computing | Content Delivery Networks Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 6
  7. 7. Comprehensive Services Portfolio Robust Services with Simple Pricing to Meet Your Key Communications, Networking and IT Infrastructure NeedsInternet connectivity and Voice, collaboration and Cloud computing, hosting Faster application and Network security andintelligent networks. communications. and IT services. network performance. data protection.Internet Access VoIP Hosted Exchange Applications Network SecurityEthernet Services SIP Trunking Web Hosting Performance Data Backup ManagementMPLS IP-VPN Hosted PBX Managed Servers WAN OptimizationVPLS Web/Audio Virtual Machines Conferencing Content DeliveryPrivate Line Storage NetworksWavelength Contact Center / IVRColocationFixed Wireless Access Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 7
  8. 8. The XO NetworkSuperior Performance, Reach and ReliabilityCopyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 8
  9. 9. The XO NetworkOne of the Industry’s Largest and Most Advanced IP NetworksExtensive Coverage• 85 major metropolitan markets across United States• 19,000 inter-city route miles• 1 million metro fiber miles• 3,300 on-net buildings• Global service delivery to 50+ countries on 5 continentsRobust Assets• Tier 1 IP network• 6 terabit over our intercity LH pathways• Powered by Ciena, Cisco, Infinera and Juniper Networks• 50+ colocation facilities• Fixed wireless spectrum in 80 major metropolitan markets Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 9
  10. 10. Customer ExperienceBecause Service Matters MostCopyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 10
  11. 11. Providing a Total Customer Experience A Dedicated Team of Professionals and Resources from End-to-End Local Account Team Designated Points of Contact XO Business Solutions Center Engineer Smooth Implementation for Every XO Service 24x7 Customer CareCustomer YOUR Project Representatives Care COMPANY Manager Customer Portal and Online Tools to Manage Your Account and Services Easily Billing & Audit Service Manager Delivery Client Services Manager Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 11
  12. 12. XO Customer PortalsOnline Tools to Manage Your Account Anytime, AnywhereEasy Account Management & Billing• View, download and analyze bills and call detail reports• Pay bills online via credit card or debit from your bank account• Set up Autopay so bill payments are automatically deducted each month• Change billing address online• Sign up for paperless billing and email payment reminders• Designate four account access levels (including Master Administrator)Mobile Access• Create repair tickets, view ticket status, and make ticket updates from any web-enabled mobile device24/7 Customer Care• Initiate trouble tickets online 24/7• Email requests or issues directly to a Customer Care agent• Review current trouble ticket status or get notified by email• Sign up to receive network outage and proactive maintenance notificationsOnline Service Management• Configure features for your VoIP servicesNetwork Visibility & Statistics• Monitor performance on each Internet access circuit Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 12
  13. 13. XO Financials Focus on Data & IP Services Revenue $1.53 billion Revenue EBITDA $189 million Data & IP 35% Services 65% Legacy TDM Services Capex $235 million Sales Cash Balance $63 million 10% Data & IP ServicesLong-Term Debt $60 million 90% Legacy TDM Services All financial data is for FY 2011 Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 13
  14. 14. Committed to a Superior Customer ExperienceWhy XO? The Solutions You Want. Comprehensive IP communications, managed network and IT infrastructure solutions. The Support You Need. Our employees are passionate about providing the best customer experience. The Performance You Expect. Our network has the proven performance, reliability and reach to support the needs of the most demanding businesses. Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 14
  15. 15. Contact InfoDustin PuccioEnterprise Account ExecutiveDirect: 781-693-3977Mobile: 617-304-8522Fax: 781-693-5220dustin.j.puccio@xo.com1601 Trapelo Rd.Suite 397Waltham, MA 02451 Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 15

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