Knowledge Retention and Transfer

722 views

Published on

Megan Perez's session on Knowledge Retention and Transfer from the "Service Excellence: Positioning Library Staffs for the Future Symposium," co-sponsored by The New York Pubic Library and DeEtta Jones and Associates.

Published in: Business, Education, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
722
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Knowledge Retention and Transfer

  1. 1. Service Excellence positioning library staffs for the future September 21-22, 2009 The New York Public Library New York, NY
  2. 2. Retaining Excellence: Capturing the Wisdom of Your Own Experts Megan Z. Perez Monday September 21, 2009 The New York Public Library New York, NY Service Excellence | September 21-22, 2009
  3. 3. Succession Planning vs. Knowledge Retention Service Excellence | September 21-22, 2009
  4. 4. What’s the purpose of a knowledge retention program? Is it necessary? Service Excellence | September 21-22, 2009
  5. 5. 50 40 % change 30 by age 20 group 10 0 -10 35-39 40-44 45-49 65-69 50-54 55-59 60-64 70-74 age Service Excellence | September 21-22, 2009
  6. 6. Just what do you mean by “knowledge” exactly? Service Excellence | September 21-22, 2009
  7. 7. Simple, but not easy. Service Excellence | September 21-22, 2009
  8. 8. Inventory your skills. Service Excellence | September 21-22, 2009
  9. 9. Identify who has the knowledge with an attrition profile. Service Excellence | September 21-22, 2009
  10. 10. Build Your Case With Chalk. Sorta. Service Excellence | September 21-22, 2009
  11. 11. 1. One chalk mark $1 2. Knowing where to put it $49,999 Service Excellence | September 21-22, 2009
  12. 12. documentation mentoring CoPs Service Excellence | September 21-22, 2009
  13. 13. Run short. Think long. Service Excellence | September 21-22, 2009
  14. 14. Overcoming Barriers Yeah yeah… Resistance is… Service Excellence | September 21-22, 2009
  15. 15. The Role of Technology Service Excellence | September 21-22, 2009
  16. 16. John Dewey, Tara Hunt, and Ewe Service Excellence | September 21-22, 2009
  17. 17. Tara Hunt: speaker, blogger, author, consultant. Photo credit: Lane Hartwell Service Excellence | September 21-22, 2009
  18. 18. Service Excellence | September 21-22, 2009
  19. 19. John Dewey (1859-1952): philosopher, pragmatist, psychologist, educational reformer, and original sheep tosser. Service Excellence | September 21-22, 2009
  20. 20. Wrap-up Simple, but not easy. Build your base. IT comes last. It’s okay to have fun. Service Excellence | September 21-22, 2009

×