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Law tech november 2009


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Law tech november 2009

  1. 1. Social Networking, OpenCollaboration and Privacy Rights:Opportunities and Perils Daniel Caron Legal Counsel, Office of the Privacy Commissioner of Canada Simon Chester Heenan Blaikie LLP Dominic Jaar President, Ledjit Consulting CEO, Canadian Centre for Court TechnologyLawTech 2009
  2. 2. 1993
  3. 3. Steven Brill FoundedAmerican Lawyer
  4. 4. Sedona
  5. 5. Social Media
  6. 6. Use of Social Media Linked In Facebook Workplace blog Twitter LegalOnRamp Personal blog
  7. 7. Utility of Social Media Linked In Facebook Workplace blog Twitter Personal blog LegalOnRamp
  8. 8. Do you have How free are you toa policy? use social media? Yes No Completely free Somewhat free Prohibited
  9. 9. AgendaUse of social mediaOpportunities and Risk managementpitfalls Lawyering in fluxPrivacy Ten tipsThe Facebook CaseStudy
  10. 10. Social mediaFacebook How to HowDecision manage risk lawyering will change A brave new world
  11. 11. Risks
  12. 12. Background - ExternalProfiles on most platforms Social networking Facebook LinkedIn Plaxo Stumble Upon etc. Wikis: Wikipedia, etc. Forums BlogsX employees
  13. 13. IssuesConfidential information Finance Security Privilege SecretsIntellectual PropertyReputationLiabilityTime theft
  14. 14. RealityIndividuals High usage User-friendly Trendy and viral Low understanding Laws Impacts Underlying technologiesTechnologies Uncontrollable Anonymity Third party Unavoidable “Right” Last “forever”
  15. 15. Background - InternalInteractive and customizable intranet Look and feel Widgets Productivity NewsWikisForumInternal blogHuman capital managementMetacrawler
  16. 16. IssuesConfidential information Finance Security Privilege SecretsIntellectual PropertyReputationLiabilityTime theft
  17. 17. RealityIndividuals Lower usage Impact Partial anonymity Better understanding Education  Policy  LawsTechnologies Controllable Partial anonymity In-house Privilege Moderated
  18. 18. Solution = Policies integrationData classification Communication• Confidential • Language• Internal use • Content• Public • Respect Code of conduct Read and signed annually Web-based educationDocument retention Security• Periods depends on • Access information and platform
  19. 19. Solution = TechnologyNo Print Screenshot Save EmailLog Limited accessHistoryTraceabilityUsernamePassword Executing Social Media October 27, 2009 41
  20. 20. Next step...Engaging with the outside Service providers and vendors CustomersUses Corporation Communication Notice Promotion Publicity R&D Customers Comments Complaints Ideas Executing Social Media October 27, 2009 42
  21. 21. Privacy
  22. 22. Facebook Investigation 2009• Ensuring users have information and meaningful control over their personal information
  23. 23. World’s first full-scale probe of Facebook 2
  24. 24. Facebook Complaint – Not Well Founded• Deception and misrepresentation• New uses of personal information• Collection of personal information from sources other than Facebook• Facebook mobile
  25. 25. Facebook Complaint - Resolved• Facebook advertising• Collection of date of birth• Default privacy settings• Monitoring for anomalous activity
  26. 26. Facebook Complaint – Well-founded• Third-party applications• Account deactivation and deletion• Accounts of deceased users• Personal information of non-users
  27. 27. A Comprehensive Resolution 6
  28. 28. A Victory for Privacy• Facebook users around the world will enjoy stronger protections for their personal information• Data protection authorities around the world are using our investigation as a roadmap to safeguard privacy on social networking sites• Other social networking sites are eager to forestall a similar investigation
  29. 29. Other Benefits• The initiative demonstrated the effectiveness of PIPEDA’s pragmatic principles-based approach• The file showed PIPEDA can apply to the commercial collection of personal information of Canadians by foreign entities, even if they operate exclusively online
  30. 30. Conclusion• People need to be able to exercise a meaningful level of control over their personal information• We strove to help Facebook give users better control over their own privacy, while remaining an attractive place to play
  31. 31. Policies
  32. 32. Policies Customized Client informed Linked to strategic goals Don’t stop networking Professionalism
  33. 33. Should employers checkprospective employeeson Google andFacebook?
  34. 34. Web and Privacy Are you anonymous on the web?  No says Warman v. Wilkins-Fournier How is Discovery handled with Facebook?  If it’s relevant and can be accessed within Sedona principles, get it Philadelphia Bar Association 2009-02  Cannot use deception in contacting witness through online profile
  35. 35. Warman v. Wilkins-Fournier January 29 2009 Ontario Superior Court Must an ISP produce information about postings on a hate speech bulletin board which could identify anonymous defendants  8 John Does Decision departs from Irwin Toy No reasonable expectation of privacy for postings If information is relevant should be produced Trend away from treating cyberspace as unique
  36. 36. CBA Guidance – August 2009 Lawyers should assume that anything they write in an e-communication will be widely disseminated and read, and govern themselves accordingly Be professional Act with integrity
  37. 37. Lawyering
  38. 38. Lawyering in the New Space The future of law practice Susskind posits a new balance of power Old patterns won’t endure Leveraging technology for client value Packaged knowledge Delivery over the web
  39. 39. Lawyering in the New Space Breaking down barriers by collaboration tools Sharepoint and other portals blur inside and outside Collaboration on documents Lawyers become more responsive The reader over your shoulder
  40. 40. Lawyering in the New Space How social networking and blogging will change firm culture The next generation is the net generation Already deploying social media But off radar Connecting with expertise Reputation management
  41. 41. Ten tips
  42. 42. Top Ten Tips The law and the Rules of Professional Conduct still apply Your social media policy should be in perpetual Beta Be mindful of what you post on Web 2.0 applications - once its there, its there Employ proper security protocols when using open collaboration tools If its relevant to litigation, it could be discoverable
  43. 43. Top Ten Tips Social media should always support business strategy Use the next generation as your reverse mentors and policy developers Law firms should listen to their clients The Network is the future Be prepared for the unexpected
  44. 44. DIY Librarian 2.0 Manitoba Libraries Conference 2009-05-07
  45. 45. So how will you use social media?
  46. 46. Not …
  47. 47. Not … like today
  48. 48. Not …
  49. 49. Not … one to one
  50. 50. Not …
  51. 51. Not … same old
  52. 52. Media in flux
  53. 53. A future of infinite change
  54. 54. A future of possible change