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Developing procedures and governance policies for social media applications and ensuring privacy protection

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Developing procedures and governance policies for social media applications and ensuring privacy protection

  1. 1. Developing Procedures and GovernancePolicies for Social Media Applications andEnsuring Privacy Protection Infonex’ Government Web 2.0 and Social Media
  2. 2. Dominic JaarLegal counsel, Ledjit Consulting inc. April 7, 2011
  3. 3. AgendaBackgroundIssues Leaking informationGovernance strategies Dealing with outsidefor blogs, wikis, and 2.0 issueswebsitesPolicy developmentEnsuring privacyPrivate vs. publicinformation April 7, 2011
  4. 4. Background - External Profiles on most platforms Social networking Facebook LinkedIn Plaxo etc. Wikis: Wikipedia, etc. Forums Blogs X employees Infonex’ Government Web 2.0 and Social Media April 7, 2011 4
  5. 5. Issues Confidential information Finance Security Privilege Secrets Intellectual Property Reputation Liability Time theft Infonex’ Government Web 2.0 and Social Media April 7, 2011 5
  6. 6. Reality Individuals High usage User-friendly Trendy and viral Low understanding Laws Impacts Underlying technologies Technologies Uncontrollable Anonymity Third party Unavoidable “Right” Last “forever” Infonex’ Government Web 2.0 and Social Media April 7, 2011 6
  7. 7. Background - Internal Interactive and customizable intranet Look and feel Widgets Productivity News Wikis Forum Internal blog Human capital management Metacrawler Infonex’ Government Web 2.0 and Social Media April 7, 2011 7
  8. 8. Issues Confidential information Finance Security Privilege Secrets Intellectual Property Reputation Liability Time theft Infonex’ Government Web 2.0 and Social Media April 7, 2011 8
  9. 9. Reality Individuals Lower usage Impact Partial anonymity Higher understanding Education  Policy  Laws Technologies Controllable Partial anonymity In-house Privilege Moderated Infonex’ Government Web 2.0 and Social Media April 7, 2011 9
  10. 10. Solution = Web2.0 policy External blog, forum, wiki, online hosting, chat, etc. Recommendations, Expectations and Requirements Content Corporate equipment and services Business hours Performance Speaking on behalf of corporation Identification Association Remuneration/Rewards Personal responsibility Education Best Practices Guidelines Infonex’ Government Web 2.0 and Social Media April 7, 2011 10
  11. 11. Solution = T&C + Moderator • Communication Objectives • Collaboration • Productivity • Content T&C + Moderator • Language • Reasonable Use • Collaborator Employees • Reader Infonex’ Government Web 2.0 and Social Media April 7, 2011 11
  12. 12. Solution = Policies integrationData classification Communication• Confidential • Language• Internal use • Respect• Public Code of conduct Read and signed annually Web-based educationDocument retention Security• Periods depends on • Access information and platform Infonex’ Government Web 2.0 and Social Media April 7, 2011 12
  13. 13. Solution = Technology No Print Screenshot Save Email Log Limited access History Traceability Username Password Infonex’ Government Web 2.0 and Social Media April 7, 2011 13
  14. 14. Next step... Engaging with the outside Service providers and vendors Customers Uses Corporation Communication Notice Promotion Publicity R&D Customers Comments Complaints Ideas Infonex’ Government Web 2.0 and Social Media April 7, 2011 14
  15. 15. Privacy issuesInfonex’ Government Web 2.0 and Social Media April 7, 2011 15
  16. 16. PIPEDA reviewPart and Schedule 1 Key Concepts Private sector Consent Government Limited collection Privacy Act Limited use SafeguardsPersonal information About an identifiable individual who is an employee Excluding business id informationIn the course of commercial activityCollected, used or disclosed Infonex’ Government Web 2.0 and Social Media April 7, 2011 16
  17. 17. Liability and Enforceable Interests Liability Misuse of information Disclosure of private information Opinion information Enforceable interests Disclosure of confidential information Disclosure of personal information Harassment April 7, 2011 17
  18. 18. Different cases Loyalty and whistleblowing “My employer sucks” “My employer violates the law” “My Department wastes the government’s money” Identity and opinion I work for Department X and I like to sleep with animals hate big corporations am telling you that 1 + 1 = 3 April 7, 2011 18
  19. 19. No contractual leverage How to deal with former employees anonymous publications Solutions Breach of confidence Defamation & intentional interference Copyright and TM infringement Breach of statute Breach of special convenant April 7, 2011 19
  20. 20. Questions? Dominic Jaar djaar@ledjit.com 514.212.9348 www.ledjit.com

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