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E-Court – Status Update from BC<br />Andrew Clark<br />Ministry of Attorney General<br />September 23, 2009<br />
2<br />Integrated Court Framework<br />	Participants in the court system, the litigants and their counsel, court services ...
<ul><li>Electronic Search (e-Search)
Purchase Documents Online
Court lists
Electronic Filing
Filing Assistant</li></ul>The e-Court Model<br /><ul><li>Document production, routing, signing and distribution
Justice Partners access to electronic court file
Digital Audio Recording
Electronic Exhibit Presentation
Log Note Standards & Hiving</li></li></ul><li><ul><li>Common Case Tracking/Mgt System (CEIS and JUSTIN) is starting point
Evolution from case tracking to case mgt
Document Repository
Document mgt
Workflow
Escalations
Outcomes
Essence of e-Court is an electronic court file with electronic document management & hooks from front end systems into bac...
The Electronic Filing Solution<br />
Centralization vs. Decentralization<br />Centralized model<br />Decreasing resource and support costs <br />Increasing poi...
E-filing Implementation<br />Local<br />Registry<br />e-registry<br />Local<br />Registry<br />Local<br />Registry<br />Cl...
E-Filing Status<br />10% Uptake<br />E-Filing enhancements to support uptake<br />Resource Constraints:<br />Staffing<br /...
E-Search & e-Filing<br />
Quotes From e-Filers	<br />&quot;So everyone whose arm I have twisted enough to get them to use e-Filing is singing its pr...
Filing Assistant<br />Filing Assistant<br />5 Small Claims Forms<br />8 New Forms in progress<br />January – June 2009<br ...
Integrated Courts Electronic Documents (ICED) Project<br />
ICED Scope<br />Criminal (civil deferred)<br />Registry document production, routing, signing<br />In-basket and access to...
Feedback from Chilliwack<br />Due to the positive comments and the fact there was no big issues to resolve at a meeting, w...
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Bc Presentation Ctc 2009

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Bc Presentation Ctc 2009

  1. 1. E-Court – Status Update from BC<br />Andrew Clark<br />Ministry of Attorney General<br />September 23, 2009<br />
  2. 2. 2<br />Integrated Court Framework<br /> Participants in the court system, the litigants and their counsel, court services and the judiciary, together use the advances in technology to improve access to justice and to ensure cost-effective and efficient processes leading to the presentation and resolution of matters coming before judges in the British Columbia Courts.<br />
  3. 3. <ul><li>Electronic Search (e-Search)
  4. 4. Purchase Documents Online
  5. 5. Court lists
  6. 6. Electronic Filing
  7. 7. Filing Assistant</li></ul>The e-Court Model<br /><ul><li>Document production, routing, signing and distribution
  8. 8. Justice Partners access to electronic court file
  9. 9. Digital Audio Recording
  10. 10. Electronic Exhibit Presentation
  11. 11. Log Note Standards & Hiving</li></li></ul><li><ul><li>Common Case Tracking/Mgt System (CEIS and JUSTIN) is starting point
  12. 12. Evolution from case tracking to case mgt
  13. 13. Document Repository
  14. 14. Document mgt
  15. 15. Workflow
  16. 16. Escalations
  17. 17. Outcomes
  18. 18. Essence of e-Court is an electronic court file with electronic document management & hooks from front end systems into back end case management</li></li></ul><li>Court Services Online (CSO)<br />E-Search<br />Civil data and documents<br />Provincial Criminal data only<br />Purchase Documents Online<br />Access to Restricted Files<br />Daily Court Lists<br />Filing Assistant<br />Provincial Small Claims<br />E-Filing<br />
  19. 19. The Electronic Filing Solution<br />
  20. 20. Centralization vs. Decentralization<br />Centralized model<br />Decreasing resource and support costs <br />Increasing points of service delivery<br />Cluster model<br />Localized model<br />
  21. 21. E-filing Implementation<br />Local<br />Registry<br />e-registry<br />Local<br />Registry<br />Local<br />Registry<br />Cluster Model<br />43 staffed registries<br />8 e-registry sites<br />35 local registries<br />
  22. 22. E-Filing Status<br />10% Uptake<br />E-Filing enhancements to support uptake<br />Resource Constraints:<br />Staffing<br />Court of Appeal e-Filing<br />
  23. 23.
  24. 24. E-Search & e-Filing<br />
  25. 25. Quotes From e-Filers <br />&quot;So everyone whose arm I have twisted enough to get them to use e-Filing is singing its praises.  They love it.  And of course so do I - particularly given that I submitted a CDO for entry yesterday and had it back entered and digitally signed by Patricia this morning.  Yea! &quot;<br />&quot; I love e-Filing so much that I refuse to file anything manually.  It is the way of the future. You have so much more control, efficiency and convenience right from your desktop&quot;   <br />&quot;Turn around time is wonderful&quot;<br />&quot;Everything is at my fingertips, it is great&quot;<br />
  26. 26. Filing Assistant<br />Filing Assistant<br />5 Small Claims Forms<br />8 New Forms in progress<br />January – June 2009<br />Hits:<br />Notice of Claim: 5,228<br />Reply: 1,327<br />Third Party Notice: 46<br />Application: 545<br />Survey Results:<br />Very Satisfied or Satisfied: 90%<br />Total number of surveys completed: 652<br />
  27. 27. Integrated Courts Electronic Documents (ICED) Project<br />
  28. 28. ICED Scope<br />Criminal (civil deferred)<br />Registry document production, routing, signing<br />In-basket and access to documents: Crown; and ALL AGENCIES !!!!!<br />Sheriff access to documents: SCMS<br />Corrections: Expanded integration of JUSTIN and CORNET<br />e-Faxing<br />
  29. 29. Feedback from Chilliwack<br />Due to the positive comments and the fact there was no big issues to resolve at a meeting, we will not meet tomorrow. Please continue to let me know any new issues and/or concerns that may arise.<br />Any issues that were submitted are being looked at, and you will hear back from the ICED group.<br />Job well done. <br />Thanks again, everyone.<br />Signed<br />We love ICED<br />
  30. 30. Feedback from Duncan<br />Just a follow up to our conversation about the new ICED system. I have been working with the system in cells for the past couple of days and I have to say that I am pleased with the outcome so far. Yesterday was one of the heaviest days that we have had in a while custody wise, and although there was some overtime incurred, there was far less than normally would have been. Normally we would need to wait for the original paperwork (with blue ink) on an inmate prior to sending them to the institution, but with this new system it’s cut down on that wait dramatically, and has put less pressure on the registry I’m assuming with no sheriffs hovering over their desk waiting for paperwork. The only issue, and a small one at that, is we are determining from an escort position whether or not we need to have the document attached to the inmate’s effects when they are moving from court to different specific institutions as that is our legal authority to transport. I am aware that the Nanaimo office has been sending them no paper since ICED went live there and that there have been no issues. I am sure that it will be the same thing here, but I do have to say in summary that I am very impressed with ICED so far and I see it very beneficial.<br />Deputy Sheriff<br />Tracey Johnson<br />Duncan Sheriffs<br />
  31. 31. Feedback from Kamloops<br />Just wanted to let you know that since the implementation of ICED in Kamloops we have seen a large decrease of paper being rec&apos;d by us from the court registry. We have one person assigned to printing off daily recognisances and filing them. This has greatly decreased the amount of filing the legal secretaries have to do giving them more time to spend on other essential work. If we need to have an order we can just access it off of Justin at anytime. <br /> <br />Stacey Allan<br />Office Manager<br />Crown Counsel Office<br />Kamloops<br />
  32. 32. In Court<br />Coordinate effective use of technology in the courtroom<br />A full e-court system will:<br />Manage transcripts<br />Manage evidence<br />Manage associated materials<br />Integrate external resources<br />Initial Focus<br />Judicial practice direction<br />Digital Audio Recording (DARS)<br />Evidence Presentation Carts<br />Role of the court clerk<br />
  33. 33. In Court<br />Current Focus:<br />Integration of Digital Audio/Case Management<br />Elimination of Paper Forms in Court Room<br />Exhibit and Witness lists for multi-day events<br />Exhibit Tracking -&gt; Exhibit Management<br />
  34. 34. Change Management<br />Authentic – bring in stuff from Chg Mgt conference – see if anything from Huguette is useful<br />
  35. 35. Lessons <br />Learned<br />
  36. 36. 23<br />Lessons Learned<br />Well articulated, documented vision<br />Know where you are going and why<br />Policy and Judicial Approval<br />Partnering with judiciary is critical<br />Balance between privacy and access<br />Court Rules and legislative requirements<br />
  37. 37. 24<br />Lessons Learned - continued<br />Governance & Stakeholder Participation<br />Include all stakeholders in an active way<br />Court Services, Judiciary, IT, Legal Profession<br />Understand the diversity of the client base<br />New Technology<br />2-factor authentication and Digital Signing<br />Document standards (PDF, XML)<br />Ensure system functionality meets workflow and usability requirements<br />
  38. 38. 25<br />Lessons Learned - continued<br />Technical Infrastructure –Global Planning<br />Other projects and Government wide initiatives<br />Capacity<br />Complexity<br />Incremental approach to development<br />Overall plan is still required<br />Volumes and impact on pilot<br />
  39. 39. 26<br />Lessons Learned - continued<br />Hybrid system<br />Develop performance management standards early<br />Silos of support<br />Change Management:<br />Don’t under estimate<br />Be authentic<br />
  40. 40. Service Delivery Transformation<br /><ul><li>Changing citizen preferences and demands for better value and ease of convenience
  41. 41. Changing demographics and need for measurable and sustainable improvement in client satisfaction with services
  42. 42. Technology revolutionized Government communications with citizens, business and other justice agencies
  43. 43. Demand for more cost effective and efficient services
  44. 44. Increasing workloads as a result of new programs and legislation and shrinking budgets</li></li></ul><li>Opportunities<br /><ul><li>Electronic Court File enabling virtual operations
  45. 45. Balanced workload distribution between locations
  46. 46. Regional and provincial in-basket
  47. 47. Log Note Sharing and Real Time Monitoring</li></li></ul><li>E-Court<br />Questions?<br />

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