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Check out the blog: https://medium.com/turingiq/customer-reviews-analysis-of-banking-apps-ca5ed3a619a7#.ej404ot03
We analysed a total of 6700 reviews collected from Google Play store during Nov and Dec 2016 to figure out what users feel about mobile banking and UPI apps. And more importantly, what banks need to do to compete against the onslaught of mobile wallets.
This is a summary of the full report, where we analyse customer reviews received by top 20 mobile banking and UPI. We identified top factors that that contribute to customer satisfaction, how much each of them matters and where each app stands.
For full report contact us at: mail(at)turingiq.com