May 7, 2009 Mohit Srivastava Country Manager, Evalueserve Chile Tel (56) 32-299 6100 [email_address] Global Offshoring Ind...
Global Offshoring Industry: A Wide Range of Services (KPO,BPO,IT) As the Offshoring industry grows, companies are relocati...
The Evalueserve Model: World Leader in KPO Services EVS is the largest third party KPO firm in the world with more than 1,...
Evalueserve Chile – Blazing a Trail Chile’s growth | A success story unfolds Business lines  |  Evalueserve plans to widen...
Challenges, Opportunities and Advantages for Chile in KPO <ul><li>Challenges:  </li></ul><ul><ul><li>Extremely tight cost ...
Opportunity For Students in KPO: Employment & Entrepreneurship Slide 5
Thank you Mohit Srivastava Country Manager, Evalueserve Chile Tel (56) 32-299 6100 [email_address]
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Global Offshoring Industry by Mohit Srivastava

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Global Offshoring Industry by Mohit Srivastava

  1. 1. May 7, 2009 Mohit Srivastava Country Manager, Evalueserve Chile Tel (56) 32-299 6100 [email_address] Global Offshoring Industry & Opportunity in Chile The Evaluserve Story
  2. 2. Global Offshoring Industry: A Wide Range of Services (KPO,BPO,IT) As the Offshoring industry grows, companies are relocating more and more core business services to developing and transition economies. With this diversification comes a move towards higher-end services, a trend seen across industry verticals in areas such as analytical services, product design, engineering and R&D. Developing and transition economies are becoming magnets for foreign investment and are looking to shift their focus from being commodity-based economies to, services-based economies. Offshoring | An Imperative for Developed Nations Global offshoring by FY 2010 Expected shortfall of labor by FY 2010 Near-shore and far-shore nations are expected to bridge this supply-demand gap of the labor pool resulting in massive employment opportunities Source: Evalueserve Analysis and Research. Slide 1
  3. 3. The Evalueserve Model: World Leader in KPO Services EVS is the largest third party KPO firm in the world with more than 1,900 employees working for global clients, performing high-value tasks spanning various industries and leveraging a global delivery platform: India - China - Chile - Romania . Research capabilities in 65+ languages 6 highly integrated research services Portfolio of more than 1,200 clients worldwide The largest resource base and sales network Multi-industry experience (10,000+ completed projects) An example of a Global Delivery Platform Slide 2
  4. 4. Evalueserve Chile – Blazing a Trail Chile’s growth | A success story unfolds Business lines | Evalueserve plans to widen its coverage across verticals in Chile by ramping up Business Research and Investment Research units and setting up Intellectual Property and Data Analytics units . Growth to 140+ professionals in 24 months | 22 nationalities | adeptness in 12 languages | more than 100 projects delivered across various industry verticals | expected growth to 180 professionals by 2009 | 500 professionals by 2012. Slide 3
  5. 5. Challenges, Opportunities and Advantages for Chile in KPO <ul><li>Challenges: </li></ul><ul><ul><li>Extremely tight cost environment – Clients highly sensitive to take pricing discussions </li></ul></ul><ul><ul><li>Labor Arbitrage – Chile services1.33 times more expensive than India </li></ul></ul><ul><li>Opportunities: </li></ul><ul><ul><li>Clear focus on US / Global clients </li></ul></ul><ul><ul><li>Sales pitch geared towards productivity gains and ROI </li></ul></ul><ul><ul><li>Propose ‘leveraged delivery model’ – 10% onsite + 20% Chile + 70% India (‘Bundled Services’ – ‘Blended Pricing’) </li></ul></ul><ul><ul><li>Cost higher, but value significantly higher; Still significant savings onshore </li></ul></ul>Wide range of courses with emphasis in Finance Financial skills English language Very attractive county for foreign talent to stay and work High level of commitment – Good work ethics and loyalty Talent Pool Attitude & professionalism Academia Highly reputed universities and business schools in Latin America Great financial incentives for investors Fast-running and friendly immigration processes Government Support Advantages for Chile in KPO Sector Slide 4
  6. 6. Opportunity For Students in KPO: Employment & Entrepreneurship Slide 5
  7. 7. Thank you Mohit Srivastava Country Manager, Evalueserve Chile Tel (56) 32-299 6100 [email_address]

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