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Ideas to consider when designing a Next Generation Workplace


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Are you prepared for the shift in demographics, behaviors and expectations in your workplace.

To maximize your most valuble asset, your people organizations need to begin thinking of what thier next generation workplace and experience will be.

This presentation covers trends shaping the workplace, a proposed experience architecture and ways to improve your existing invesments..

Published in: Economy & Finance, Education
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Ideas to consider when designing a Next Generation Workplace

  1. 1. Ideas to consider when designing a Next Generation Workplace Created by : dirk shaw Web : Email : [email_address]
  2. 2. "Futurizing" your organization—that is, creating an organization that thinks in the future tense, and acts in the present—is a prerequisite for success in a rapidly changing and uncertain world”. James L. Morrison , World Future Society
  3. 3. Trends shaping the workplace <ul><li>73 percent of companies worldwide will increase spending on innovation in 2005, up from 64 percent in 2004, </li></ul><ul><li>Telework will be practiced by more than 60 million people </li></ul><ul><li>Employees are signing written agreements that specify how virtual they can be so they can take control of their work life </li></ul><ul><li>70% of all US jobs created since 1998 – 4.5 million jobs require judgment (knowledge workforce) </li></ul>Mobile Hotel Home Airport Customer Location Next Generation Workplace Services Figure: Traditional offices are disappearing
  4. 4. Your Knowledge workforce is growing <ul><li>Two and a half times faster than the number of transactional jobs </li></ul><ul><li>Three times faster than employment in the entire national economy. </li></ul><ul><li>Salaried are paid up to two and a half times higher than counterparts </li></ul>
  5. 5. Current tools need improvements to maximize value of your knowledge workers <ul><li>To many interfaces to access information </li></ul><ul><li>Information is not in context of task or business process </li></ul><ul><li>Limited multi channel delivery </li></ul><ul><li>Lack of tools for managing the fuzzy front end of innovation </li></ul>Source: forrester research
  6. 6. The Next Generation workplaces will address changing behaviors and demographics <ul><li>Global Collaboration and Knowledge Sharing Innovation networks that seamlessly weave together internal and external teams </li></ul><ul><li>Customer Experience Management Increasing consistency across various touch points </li></ul><ul><li>Remote Workforce Enablement Anywhere anytime access to information and applications </li></ul><ul><li>Aging Workforce Capturing Knowledge and Insights in the context it was created before it walks out the door </li></ul><ul><li>Xbox generation is entering workforce Must provide tools to amplify the power of imagination, creativity and self expression thru experiential learning </li></ul>
  7. 7. Focus on innovation, experience and interoperability with your Enterprise Content Management platform
  8. 8. Web 2.0 services are driving Innovation and Experience
  9. 9. Next Generations Workplaces will create a Blue ocean in ECM market
  10. 10. Experiences must adapt to the situation and context
  11. 11. Innovation and efficiency are Yin and Yang of next generation workplaces Innovation Efficiency Culture of collaboration <ul><li>Collaboration spans across entire value chain </li></ul><ul><li>Systematic processes for managing innovation </li></ul><ul><li>Team oriented structures </li></ul>Knowledge Based Organization Self Service Organizational Alignment <ul><li>Reduced managerial/employee friction </li></ul><ul><li>Improved orientation and ongoing training programs </li></ul><ul><li>Reduced overtime costs </li></ul><ul><li>Reduced administrative costs </li></ul><ul><li>Greater flexibility and accuracy in team building </li></ul><ul><li>Personalized rewards and incentive programs </li></ul><ul><li>Improved understanding of business objectives </li></ul><ul><li>Increased understanding of customers needs, perceptions and behaviors </li></ul><ul><li>Greater visibility into who knows what </li></ul><ul><li>Ability to capture, share and reuse best practices </li></ul>
  12. 12. Scan bleeding edge horizon to drive innovation and experiences
  13. 13. Think of content as services to increase reuse across channels
  14. 14. Eliminate implementation complexity
  15. 15. Summary <ul><li>Drive Innovation and Efficiency across entire value chain </li></ul><ul><li>Build a platform for remote workforce enablement </li></ul><ul><li>Focus on engaging user experiences </li></ul><ul><li>Understand the shifting behaviors of your workforce </li></ul>