Introduction to Small Business Server Part 3

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This is the third of a three part series that covers the basics of installing, configuring and maintaining Microsoft Small Business Server 2003.

This part focuses on SharePoint v2 (companyweb), Outlook Web Access, Remote Work Webplace and how to secure and troubleshoot your Small Business Server network.

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Introduction to Small Business Server Part 3

  1. 1. Small Business Server B siness Se e Part 3 Presented by : Robert Crane BE MBA MCP director@ciaops.com director@ciaops com Computer Information Agency http://www.ciaops.com Agenda Week 1 – What is SBS / Setup Week 2 – Using & configuring SBS Week 3 – Advanced / Troubleshooting 2
  2. 2. Week 3 Agenda SharePoint Remote access Security – Viruses, spam, updates, backups updates, Troubleshooting Links Books 3 The plan Workstation Remote User Tape Drive Switch ADSL Router SB Server Internet Fax Modem 4
  3. 3. SharePoint services Internal web site that is at http://companyweb/ Central point for employees to collaborate and share information. Contains several types of items – Document and picture libraries – Lists – Discussion boards – Surveys 5 Companyweb 6
  4. 4. SharePoint services Document and picture libraries – Web pages that make it easy to view upload and organize documents. – Can create many different document and picture libraries. 7 Companyweb Document & Picture Libraries 8
  5. 5. Interacting Change the view - For example in explorer view, details, thumbnails etc. Add items – Create or upload new documents. Check out items – Prevents others from modifying files until checked back in. in Alert me – Notify you of changes made to item. Import / Export – to / from Excel. Discuss – add comments. 9 Companyweb Views Actions Documents Alerts Modify 10
  6. 6. SharePoint - Libraries Demo 11 SharePoint services Lists – Web pages containing posting by network users. – Can create announcements, help desk, links, vacation calendar. 12
  7. 7. SharePoint - Lists Demo 13 SharePoint services Discussion boards – Web pages that can poll users on the topic of your choice. 14
  8. 8. SharePoint – Discussions Demo 15 Site customization From the home page select Site settings. From here can manager users, change title, apply a theme. 16
  9. 9. Companyweb Site Settings 17 Site customization Demo 18
  10. 10. Manage Site users Guest – Can only access items they are given permission. Reader – Read only access. Contributor – Reader rights plus ability to add content. Web designer – Contributor plus rights to customize existing items. Administrator – Full control. 19 Home page customization Home page made up of several parts : – Quick link bar – Top link bar – Announcements 20
  11. 11. Companyweb Home Link Link Bar Modify Quick Link 21 Site customization 22
  12. 12. Home page customization Add a web part. part Move web parts around. Minimize or close web part. Modify a web part. 23 Add a web part 24
  13. 13. Site customization Demo 25 SharePoint limitations Files are not stored in folders on hard disk like normal. If SharePoint fails, unable to access documents and information. Initially slow to load. Must have Office Professional to save directly to document library. 26
  14. 14. SharePoint possibilities Can be used to create a basic extranet ( ie publish SharePoint externally ). Many add-ons available ( including add- free ones ). Combined with Office Pro for improved collaboration. 27 SharePoint v3 28
  15. 15. SharePoint v3 Can be installed on SBS 2003 in side- side- by- by-side with existing SharePoint. Is included in SBS 2008. Supports more functionality e.g. wikis, blogs, item level security. Better integration with Office especially Office 2007. 29 Remote Access Outlook Web Access ( OWA ). ) Remote Web Workplace ( RWW ). Virtual Private Network ( VPN ). Outlook over HTTP. Other suppliers ( e g PCAnywhere ) e.g. ). 30
  16. 16. Outlook Web Access For accessing Emails remotely remotely. Like Hotmail. Functionality with Internet Explorer very much like Outlook. Functionality with other browsers is limited. Access via https://www.domain.com.au/exchange 31 Outlook Web Access 32
  17. 17. Outlook Web Access 33 Outlook Web Access Demo 34
  18. 18. Remote Web Workplace For accessing desktops remotely remotely. Enhanced Terminal Server. Local workstations must be on and configured to allow remote access. Only XP, 2003 & 2000 server desktops XP can be accessed. Access via https://www.domain.com.au/remote 35 Remote Web Workplace 36
  19. 19. Remote Web Workplace 37 Remote Web Workplace 38
  20. 20. Remote Web Workplace Demo 39 Virtual Private Network For accessing network data data. Like workstation still on network. Workstation best configured on network before using VPN. Functionality with pre 2000 limited. limited All data sent is encrypted across Internet link. 40
  21. 21. Virtual Private Network 41 Outlook over HTTP Can have Outlook installed remotely and connect via Internet to Exchange without VPN. Requires Outlook 2003 and some patching. Low traffic volume. Outlook can work “offline” automatically until “online” again. 42
  22. 22. Outlook over HTTP 43 Shadow copy Provided there is enough space the server maintains a backup of each file. Users can simply and easily recover deleted or previous versions of files. Requires 2000 or XP Workstations. Requires software installation on workstation. 44
  23. 23. Shadow copy 45 Shadow copy Navigate to location required ( via network neighbourhood ). Right mouse click on file or folder. Select Properties. Select “Previous version” tab Previous version tab. Select file to restore. 46
  24. 24. Shadow copy 47 Shadow copy 48
  25. 25. Shadow copy 49 Shadow copy 50
  26. 26. Shadow copy 51 SBS Gotcha’s Currently total user emails limited to 16 GB ( now 75GB with Exchange SP2 ). Disk quotas are on by default. New users get Internet and Remote Web Workplace rights via standard user template template. New users are have Web Designer rights on Sharepoint by default. 52
  27. 27. Disk Quotas 53 Disk quotas 54
  28. 28. Licensing Simply a key code. code 5 or 20 user packs. User or device. 55 Licensing 56
  29. 29. Security Updates ( Windows Office, other ) Windows, Office Anti virus Anti spam Anti spyware Backups 57 Costs to business Dealing with viruses, spyware, PC theft and viruses spyware other computer related crimes costs U.S. businesses $ 67.2 Billion a year FBI survey found 64% suffered financial loss from computer security incidents over 12 month period. th i d Average cost was $ 24,000 per organization 2005 FBI Computer Crime Survey 58
  30. 30. Updates http://microsoftupdate.microsoft.com http://microsoftupdate microsoft com Microsoft Baseline Security Analyser. WSUS – Windows, Office, SQL, Exchange, + more. Servers and Workstations. Applications. How to keep abreast ? 59 Microsoft Update Microsoft Workstation Switch ADSL Router SB Server Internet All updates from Internet 60
  31. 31. Windows Update Server Microsoft Workstation Switch ADSL Router SB Server Internet WSUS / SUS Server WSUS updates from Internet 61 Machine updates from WSUS 62
  32. 32. 63 64
  33. 33. 65 66
  34. 34. 67 Windows Update Server 68
  35. 35. Windows Update Server 69 Windows Update Server 70
  36. 36. Anti virus Good thing is that all viruses are BAD. g Need to update signatures regularly. Need to scan regularly, including workstations. What happens to machines that leave the network ? Do staff know to recognize and deal with virus attacks ? What happens if you on send a virus ? Liability ? 71 Anti virus products Trend : http://www.trendmicro.com – http://www trendmicro com very SBS centric. Make sure the product is certified for SBS 72
  37. 37. Anti Spam Bad thing is that not all spam is spam. g p p Screening technology not an exact science. Many false positives and “real” spam still gets through ! Need to check what is spam. Productivity loss. Bandwidth loss. Are you relaying spam ? Liability ? 73 Anti spam products Trend : http://www.trendmicro.com – http://www trendmicro com part of AV suite. GFI : http://www.gfi.com – Mail Essentials Microsoft – Intelligent Mail Filter – g Free 74
  38. 38. Spyware Bad thing is that not all spyware is BAD. Need to update signatures regularly. Need to scan regularly, including workstations. What happens to machines that leave the network ? Do staff know to recognize ? What happens if you become a launchpad ? Liability ? Spyware can contain trojans, keyloggers etc. 75 Anti Spyware 76
  39. 39. Anti spyware products Trend : http://www.trendmicro.com – http://www trendmicro com part of AV suite. Microsoft Defender– single user. Defender– Adaware – single user. Spybot – single user. 77 The solution Secure You get to pick any two! Usable Cheap 78
  40. 40. “Who has the easier job ?” Q. How many exploits do YOU have to defend against ? A. Every single one Q. How many exploits does ANYONE need to find ? A. Just one ! 79 If I get inside what can you do ? Lock me out ? – No Strengthen your security – No Restore from backup - No The only way to be 100% sure that I won’t get back in is to wipe everything and start again 80
  41. 41. Web sites Virus/Spyware scan – www.trendsecure.com Patches – windowsupdate.microsoft.com Software updates – officeupdate.microsoft.com Vulnerability (Shields Up) – grc.com 81 Troubleshooting Each server and workstation maintains event logs. DHCP clashes with ADSL routers. Preparation is the key. No substitute for good documentation. g Use ping and tracert to test connectivity. 82
  42. 42. Event logs Part of Windows XP, 2000 and 2003. XP 2003 Logs information, warning and critical events. 3 main logs : System, Applications and Security. Located in Start | Control Panel | Administrative tools | Event viewer. 83 Event Logs 84
  43. 43. Events 85 DHCP Method of automatically allocating IP addresses on network. SBS Server is DHCP server by default. Most ADSL routers are also DHCP servers by default. Let SBS do DHCP for network. 86
  44. 44. POWERFAUL T DATA ALARM TALK / DATA TALK RS CS TR RD TD CD 7x 8x 9x 10x 11 x 1 2x 7x 8x 9x 10x 1 1x 1 2x 7x 8x 9x 10x 11x 12x 7x 8x 9x 1 0x 11x 12x Ethernet Ethernet C C 7 8 9 101112 7 8 9 101112 A 1 2 34 5 6 1x 2x 3x 4x 5x 6x 1x 2x 3x 4x 5x 6x A 1 2 34 5 6 1x 2x 3x 4x 5x 6x 1x 2x 3x 4x 5x 6x A B A B 7x 8x 9x 10x 11 x 1 2x 7x 8x 9x 10x 1 1x 1 2x Ethernet C 7 8 9 101112 A 1 2 34 5 6 1x 2x 3x 4x 5x 6x 1x 2x 3x 4x 5x 6x A B Print Server Power/TX Link/Rx LPT1 LPT2 COM Print Server Power/TX Link/Rx LPT1 LPT2 COM 87 Ping 88
  45. 45. Tracert 89 Growth scenarios Add additional server for updates, updates storage. Add Terminal Server for multi user remote access. Add web server for e-commerce and e- external communications. Add SQL server for dedicated line of business software. Mobile devices. 90
  46. 46. Training About making users more productive productive. Most fell they are ‘thrown in the deep end’ and not shown how to use the tools. SBS and Office Pro work really well together. You in est othe a eas Yo invest in other areas of your b siness o business, why not here ? Help users understand security issues. Help employees improve their skills. 91 References http://www.microsoft.com/sharepoint/default.mspx - Sharepoint p // / p / p p http://www.microsoft.com/technet/traincert/virtuallab/sps2003.mspx - Sharepoint hands on lab http://www.microsoft.com/learning/assessment/ind/#server_system – Small Business Server skills assessment. http://www.microsoft.com/events/series/smallbusinessserver.mspx - SBS Webcasts http://www.smallbizserver.net/ - SBS info ( subscription required ) http://www.microsoft.com/windowsserver2003/sbs/evaluation/faq/default.m htt // i ft / i d 2003/ b / l ti /f /d f lt spx - SBS Frequently asked questions http://www.windowsmobiletraining.com/ - Mobile device training http://www.microsoft.com/smallbusiness/products/server/resource%2Dkit/ - SBS for beginners 92
  47. 47. Books SBS2003 Administrator s companion – Charlie Administrator’s Russel, Sharon Crawford, Jason Gerend Windows Small Business Server 2003 Best Practices – Harry Brelsford Microsoft Small Business Server 2003 Unleashed (Unleashed) - Eriq Neale 93 Advanced SBS course ? What would you want to see ? How long should it run for ? Seminar style or hands on ? 94
  48. 48. My additional IT courses Networking basics basics. Protecting your computer. Wireless networking networking. 95 Feedback ? Questions ? Where will you go from here ? Was the course worthwhile ? What could be improved ? 96
  49. 49. Robert Crane director@ciaops.com Courses C supportweb.ciaops.net.au/blog/ 97

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