Abacus Autorefund (Qrex) Guidance 2010

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panduan autorefund untuk travel agent

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Abacus Autorefund (Qrex) Guidance 2010

  1. 1. ABACUS AUTO REFUND ( QREX ) Helpdesk, Customer Support Department
  2. 2. Aware Please .....!!!!! <ul><li>1. Pastikan ticket issued di GDS mana ? </li></ul><ul><li>2. Proses Auto Refund harus mengikuti Prosedure dari Airlines </li></ul><ul><li>3. Masukkan amount refund fee dan cancellation fee sesuai dari Airlines . </li></ul><ul><li>4. Partial refund : </li></ul><ul><ul><li>Fare basis code di input sesuai ketentuan dari airlines . </li></ul></ul><ul><ul><li>Amount untuk flight yang flown harus disesuaikan dengan perhitungan </li></ul></ul><ul><ul><li>Airlines / Cek dahulu ke Airlines. </li></ul></ul><ul><li>5. Pada saat di screen 30 status ticket akan berubah menjadi RFND, maka </li></ul><ul><li>sebelum masuk ke Screen 32 harus check apakah CHG Fee amount sudah </li></ul><ul><li>benar. </li></ul><ul><li>6. Jika terjadi “ ERROR RESPONSE “ Travel Agen agar segera menghubungi </li></ul><ul><li>Helpdesk untuk dipandu dengan entry yang benar. </li></ul>
  3. 3. Aware Please .....!!!!! <ul><li>7. Per 1 November 2010 Emirates Airlines mengharuskan Agen untuk </li></ul><ul><li>melakukan Auto Refund untuk semua ticketnya yang akan di Refund. </li></ul><ul><li>Di screen 32 jika pada saat ticketing tidak ada komisi ( KP 0 ) maka Agen harus memasukkan angka 0 dikolom PCT ( komisi 0 % ) . </li></ul><ul><li>9. Pastikan Printer ticket sudah di designate sebelum melakukan Auto refund. </li></ul>
  4. 4. For Reference Only
  5. 5. Designate Printer Address <ul><li>Before Print Auto Refund , We must to designate P rinter </li></ul><ul><li>Ticket . Entry : </li></ul><ul><ul><ul><li>DSIV2753B8 </li></ul></ul></ul><ul><ul><ul><li>PTR/2753B8 </li></ul></ul></ul><ul><ul><ul><li>W*ID </li></ul></ul></ul><ul><li>Note : 2753B8 is example address printer </li></ul>
  6. 6. FULL REFUND Note : WFR mandatory to re trieve Auto refund Mask Steps Description QREX Mask 1 e.g entry WFR 126 3898725274 ¥AGA 2 Screen 10 : Input R (Refunded ) and X for next screen 3 Screen 30 : Input Change Fee Amount ( Refund Fee + Cancelation Fee ) 4 Screen 32 : Refund information e.g. commission PCT , NET and X for next screen 5 Complete the refund transaction
  7. 7. Route CGK /KUL / JKT M class Publish Fare : USD 296.00 Tax : USD 15.00MY USD 40.00 YQ Net : USD 200.00 Commission from Net 7% Refund Fee : USD 50 Refund notice = USD 200– 50 + tax 55 = USD 205 Auto populated commission percentage 7 % in BSP Example 1 : Full Refund With Net Remit commission 7 %
  8. 8. Step 1 : Entry WFR1263898725297#AGA Step 2 : Screen 10 Fill in “ R” for Refund for Segments 1 and 2 Fill in “ X” at NEXT field to proceed to next screen
  9. 9. Step 3: Screen 30 Fill in CHG FEE AMOUNT as applicable, e .g USD 50.00 Fill in “ X” at NEXT field to proceed to next screen or Fill in “ X ” at QUIT to Ignored
  10. 10. Screen 30 Warning message System returns trailer message to verify TOTAL Fill in “ X” at NEXT field to proceed to next screen.
  11. 11. Screen 30 A t this stage the ETR Coupon Status is updated to RFND . So it is too late to terminate the refund
  12. 12. Step 4 : Screen 32 To Complete the refund transaction input “ X” to be Refunded. .
  13. 13. <ul><li>Step 4: Screen 32 </li></ul><ul><li>Original information from tic keting database where applicable is </li></ul><ul><li>auto-populated e.g. Commission PCT, Net fare , Tour code etc </li></ul><ul><li>T OTAL REFUND DUE USD is from Screen 32 above </li></ul><ul><li>“ X” is auto marked against CASH. </li></ul><ul><li>F ill in “ X” at REFUND field to complete refund process. </li></ul>
  14. 14. Example of Refund Notice 1
  15. 15. Example 2 : Below is example screen 32 to complete Auto refund with Full Refund Publish fare less commission 7 %
  16. 16. Example of Refund Notice 2
  17. 17. To make sure the Auto refund process already successful completely please check Sales Report with entry : DQB*RF
  18. 18. PARTIAL REFUND Steps Description Refund Mask 1 e.g entry : WFR12638987325389#AGA 2 Screen 10 : Input “R “ (Refunded ) and “ X “ for next Screen. 3 Screen 20 : Input Fare basis code (FB) , Amount segment flown and fill in “ M” for Manual 4 Screen 13 : Used TAX info. 5 Screen 24 : Fare Calculation from point of origin 6 Screen 30 : Input Chg Fee Amount 7 Screen 32 :Refund information e.g. commission PCT , NET and X for next screen 8 Complete the refund transaction
  19. 19. Route LAX / SFO / LAX L class Publish Fare : USD 500.00 Tax : USD 30 US 5.00AY 9.00 XF 7.40 ZP Commission publish fare 7% Segment Flown LAX / SFO e.g USD 250 Tax to be refunded e .g = 15.00 + 2.50 + 4.50 +3.70 = 25.70 Refund Fee : USD 50 Refund notice = USD 250– 50 + tax 25.70 = USD 225.70 Example : Partial Refund Publish commission 7 %
  20. 20. Step 1: Entry WFR0013898725331¥AAA Step 2 : Screen 10 Fill in “ F” for Flown for Segment 1 will be auto populated Fill in “ R ” for Refund for Segment 2 Fill in “ X ” at NEXT field to proceed to next screen
  21. 21. Step 3 : Screen 20 Fill in Fare Basis Code ( FB) and Refund Amount for Flown Segment(s) Fill in “M” for Manual Priced or “ P” for System Priced .
  22. 22. <ul><li>Step 4: Screen 13 </li></ul><ul><li>In Partial Refund all the original taxes are displayed </li></ul><ul><li>User is required to remove the AMT/CODE of Unused Taxes </li></ul><ul><li>Fill in “ X” in NEXT field to move to next screen . </li></ul>
  23. 23. <ul><li>The detail information on Screen 13 : </li></ul><ul><li>In Partial Refund all the original taxes are displayed </li></ul><ul><li>User is required to remove the AMT/CODE of Unused Taxes </li></ul><ul><li>e.g Orig Tax e.g Tax Flown </li></ul><ul><li>US 30.00 US 15.00 </li></ul><ul><li>ZP 7.40 ZP 3.70 </li></ul><ul><li>AY 5.00 AY 2.50 </li></ul><ul><li>XF 9.00 XF 4.50 </li></ul><ul><li>Fill in “ X” in NEXT field to move to next screen . </li></ul>
  24. 24. Step 5 : Screen 24 User to verify the Used Fare information Fill in “ X” in NEXT field to move to the next screen
  25. 25. Step 6 : Screen 30 Fill in CHG FEE AMOUNT as applicable, e .g USD50.00 Fill in “ X ” at NEXT field to proceed to next screen
  26. 26. <ul><li>Step 6 : Screen 30 Warning message </li></ul><ul><li>R edisplayed with TOTAL less CHG FEE AMOUNT </li></ul><ul><li>System returns trailer message to verify TOTAL </li></ul><ul><li>Fill in “X” at NEXT field to proceed to next screen. </li></ul>
  27. 27. Step 7 : Screen 32 Input “X” to complete Refund.
  28. 28. Sales Report Entry : DQB*RF <ul><li>To check Auto refund sales report : </li></ul><ul><li>Specific carrier : DQB*RF#AGA </li></ul><ul><li>Specifid date range : DQB*RF#D23-29 </li></ul><ul><li>Specific Ticket nbr : DQB*RF#T1263898725274 </li></ul><ul><li>Specific month : DQB*RF/NOV-DEC </li></ul><ul><li>Max to retrieve Auto refund sales report is 3 month </li></ul>
  29. 29. Helpdesk Abacus Indonesia JL.Mampang Prapatan Raya No 93 Jakarta 12790 Phone : (62-21) 27535388 (Hunting) Handphone : 0816 920 832 Fax : (62-21) 7943546 Email : [email_address] Join our mailing list at: [email_address] Website : www.abacus-ind.co.id eService : www.eservices.abacus-ind.com
  30. 30. Thank You

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