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Hitchhickers Guide to Troubleshooting Connections from Think 2018

Hitchhickers Guide to Troubleshooting Connections from Think 2018. In this updated session for IBM Think 2018 we cover troubleshooting, when is an error not an error, common issues and how to resolve them

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A HITCHHIKER’S GUIDE TO
TROUBLESHOOTING IBM
CONNECTIONS – 1409A
SHARON JAMES – BCC
ROBERTO BOCCADORO - ELD ENGINEERING
BEFORE WE START
• Any reference to Hitchhiker's Guide to the Galaxy © Douglas Adams
• IBM Connections, DB2, WebSphere etc © IBM
• Only 40 mins !! Lots to talk about please find us after if you have questions
A Hitchhiker’s Guide to Troubleshooting
IBM Connections
The answer isn’t
42
WHO ARE WE?
Sharon James
• IBM WebSphere since 1999 &
Connections since 2 / 2008
• Many years experience with
migrations, installations, administration,
integration, customization &
documentation
• Part of the team that brings you ICON UK
• IBM Champion since 2011
Roberto Boccadoro
• Former Lotus / IBMer
• Working with IBM Collaboration
since 1994
• Many years experience with IBM Domino,
Sametime, Connections, Docs and
associated products
• IBM Champion since 2016
OVERVIEW
KNOW YOUR ENVIRONMENT
WHERE ARE THE LOGS
COMMON ISSUES
TROUBLESHOOTING
GETTING HELP
KNOW YOUR ENVIRONMENT
Which topology?
• Small – one jvm – single WebSphere
server
• Medium – applications split over
multiple jvms – typically 3 or more,
usually clustered across machines
• Large – one jvm per app, highly
clustered, typically customers (tens
/ hundreds of thousands of users)

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Hitchhickers Guide to Troubleshooting Connections from Think 2018

  • 1. A HITCHHIKER’S GUIDE TO TROUBLESHOOTING IBM CONNECTIONS – 1409A SHARON JAMES – BCC ROBERTO BOCCADORO - ELD ENGINEERING
  • 2. BEFORE WE START • Any reference to Hitchhiker's Guide to the Galaxy © Douglas Adams • IBM Connections, DB2, WebSphere etc © IBM • Only 40 mins !! Lots to talk about please find us after if you have questions
  • 3. A Hitchhiker’s Guide to Troubleshooting IBM Connections The answer isn’t 42
  • 4. WHO ARE WE? Sharon James • IBM WebSphere since 1999 & Connections since 2 / 2008 • Many years experience with migrations, installations, administration, integration, customization & documentation • Part of the team that brings you ICON UK • IBM Champion since 2011 Roberto Boccadoro • Former Lotus / IBMer • Working with IBM Collaboration since 1994 • Many years experience with IBM Domino, Sametime, Connections, Docs and associated products • IBM Champion since 2016
  • 5. OVERVIEW KNOW YOUR ENVIRONMENT WHERE ARE THE LOGS COMMON ISSUES TROUBLESHOOTING GETTING HELP
  • 6. KNOW YOUR ENVIRONMENT Which topology? • Small – one jvm – single WebSphere server • Medium – applications split over multiple jvms – typically 3 or more, usually clustered across machines • Large – one jvm per app, highly clustered, typically customers (tens / hundreds of thousands of users)
  • 7. KNOW YOUR ENVIRONMENT • Connections has many parts • Basic understanding of how they fit • You don’t need to be an expert
  • 8. KNOW YOUR ENVIRONMENT • What else is deployed? • IBM Docs • CCM / Filenet • Cognos • SSO? Mail integration? • It’s all documented right? • If it isn’t, spend the time to do it – it can save time, assist troubleshooting • Templates are available
  • 9. WHERE ARE THE LOGS? Everything (almost) has a log • WebSphere SystemOut – Great starting point for troubleshooting • HTTP Access / Error - 404’s, other access issues • HTTP Plugin - SSL issues, HTTP to WAS connection issues • TDI - Sync issues • DB - DB2 diag & admin logs, Oracle and MS SQL Associated Software also has logs • IBM Docs – WAS logs • CCM/Filenet – WAS logs / P8 Logs • LDAP – LDAP logs / domino / AD etc. • Cognos – WAS logs
  • 10. WHERE YOUR LOGS LIVE – WEBSPHERE & TDI WebSphere – Under the profile directory Each WAS server has its own set of logs Profiles > Profile Name > logs SystemOut.log SystemErr.log + trace.log if tracing on TDI – Under TDISOL logs directory Each TDISOL directory has its own set of logs TDI > TDISOL> logs ibmdi.log SyncUpdates.log appends when sync is run
  • 11. WHERE YOUR LOGS LIVE - DATABASE DB2 Log Type Windows Linux Transaction log files DB2NODE0000SQL00001LOGSTREAM0000 /home/db2inst1/db2inst1/NODE0000/SQL00001/LOGSTREAM0000 db2diag log files C:ProgramDataIBMDB2DB2COPY1DB2 home/db2inst1/sqllib/db2dump DB2 Connections Wizard C:UsersAdministratorlcWizardlogdbWizard /home/db2inst1/lcWizard/log/dbWizard Oracle Log Type Windows Linux Transaction / Redo log files D:oracleoralog<database name> /u02/oralog/<database name> Archive Transaction logs D:oraclefast_recovery_area<database name>archivelog /u03/fast_recovery_area/<database name>/archivelog Connections Wizard C:UsersAdministratorlcWizardlogdbWizard /home/<db user>/lcWizard/log/dbWizard
  • 12. WHERE YOUR LOGS LIVE - DATABASE MS SQL Log Type Windows Transaction log files - DBName.ldf C:Program Files Microsoft SQL ServerMSSQLnn.<InstanceID>MSSQLData Error log files - ERRORLOG.X C:Program Files Microsoft SQL ServerMSSQLnn.<InstanceID>MSSQLData DB2 Connections Wizard C:UsersAdministratorlcWizardlogdbWizard
  • 13. OTHER USEFUL LOG FILES • Connections Install logs - Install root folder /IBM/Connections • Install.log • Version.txt • IBM HTTP Server – Install root/logs /IBM/HTTPServer/logs • access.log • error.log • Docs Install logs – Root folder of every piece /IBM/ConnectionsDocs/Conversion/logs /IBM/ConnectionsDocs/Docs/logs etc. • app_install.log • FileNet/P8 – under WAS profile …/FileNet/servername • p8_server_error.log • p8_server_trace.log • pesvr_system.log • pesvr_trace.log
  • 14. COMMON ISSUES LDAP • Password issues • WAS / TDI can’t connect to LDAP WebSphere • JVM Out Of Memory (a favourite) • SIB issues – check queue depth
  • 15. COMMON ISSUES DB • Stale connections • Network errors TDI • User sync issues – normally LDAP account related • Check profiles DB / LDAP record
  • 16. WHEN IS AN ERROR NOT AN ERROR • Service Integration Bus errors at initial start up - System is looking for Busses that aren’t available yet • LTPA errors for stale user connections • WAS thread alarms - Known non issue if you google it
  • 17. TROUBLESHOOTING – USEFUL TOOLS A decent txt editor • Notepad is useless notepad++, editpad lite • Linux use gedit etc. Web debugging tools • Fiddler is a must • Firebug is also useful LDAP browser • Softerra • Apache Directory Studio Compression / Zip • Winrar, 7 Zip etc. • Checking / replacing items in jars, ears and war files
  • 18. TROUBLESHOOTING Connections down? • Check WAS servers / Apps • WebSphere SystemOut log • HTTP server issues • Error 500 – WAS down • Firewall blocking ports? Connections up but errors • Login – User password issues, LDAP connectivity • Database – data source issues, j2cc alias password, network connectivity
  • 19. GETTING HELP • Google is your friend • Community bloggers may have seen your issue • IBM Technote • IBMer may have blogged on developer works • Connections skype chat or Watson workspace • Ask the community, we help each other • Open a PMR • Usually the last resort if the above haven’t helped • Know the issue, describe it accurately • Have product versions, screen shots, logs etc. to hand • Ensure log language is set to English for support – they will thank you
  • 20. NEED TO OPEN A PMR – WHAT DO YOU NEED? • WAS version • From the WAS_HOMEbin (i.e /IBM/WebSphere/AppServer/bin) run the versioninfo command - versionInfo.bat /sh • Run with additional flag to get info about installed fixpacks / iFixes versionInfo.bat /sh –maintenancePackages • Connections version • Connections install_homeupdateinstaller directory run updateSilet.bat/sh –fix –installDir <connections_home> • Other useful information • DB type & version, Topology & number of nodes, additional software & versions (Docs, CCM, Cognos etc.) • Good description of the problem with screenshots, logs, fiddler trace etc.
  • 21. CONNECTIONS IS EVOLVING . THINK PINK! Two Wrongs Don’t Make a Right—Troubleshooting IBM Connections Session: 1574A - Nico Meisenzahl
  • 23. GET IN TOUCH Sharon James socialshazza.com @socialshazza dilftechnical www.bcchub.com Roberto Boccadoro robertoboccadoro.com @ robboc59 robertoboccadoro www.eldeng.it