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Physician Engagement Formula

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Physician engagement formula is a low cost, three step process to maximize physician engagement, prevent physician burnout, fill the physician leadership vacuum and create a more supportive culture in your organization quickly.

It relies on free survey tools from Google Drive and a series of four feedback loops you create with your provider pool. The answers to your surveys become the project list for your physician burnout prevention committee.

If you are interested in maximizing physician engagement and minimizing burnout, check out the slides and then connect with us for a free consult at http://www.TheHappyMD.com/contact

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Physician Engagement Formula

  1. 1. The Physician Engagement Formula Key to Sustainable Quality and Patient Satisfaction ©www.TheHappyMD.com Dike Drummond MD @thehappymd Dike Drummond MD TheHappyMD.com 360-420-2100 ceo@thehappymd.com
  2. 2. Preventing Burnout Produces HIGHER Patient Satisfaction Quality of Care LOWER Medical Error Rates Malpractice Risk Physician and Staff Turnover
  3. 3. The Age of Engagement We are Entering the “Age of Engagement” In Healthcare - Patient Engagement - Physician Engagement
  4. 4. The Age of Engagement New Payments for Quality and Satisfaction Align Burnout Prevention With Income
  5. 5. Here’s the Truth Happy Staff Have Happy Patients Not a Chicken or Egg Conundrum A LINEAR EQUATION
  6. 6. What Will You Do? Option 1: Business as Usual?
  7. 7. What Will You Do? Option 2: Create a Competitive Advantage
  8. 8. What Will You Do? Build the Context to THRIVE
  9. 9. 1) Burnout is NOT a Problem • It is one Horn of a Dilemma • Productivity vs. Burnout • There is No Simple Solution Your Goal? Develop & Optimize a STRATEGY First … Notice Two Things
  10. 10. 2) This is Not Simple or Easy • Only 5% are proactive • Opportunity for Disruptive Innovation is High • Chance to create a Competitive Advantage is High First … Notice Two Things
  11. 11. 3 Strategic Steps 1) Fill the Burnout Education Hole 2) Survey For Specific Stressors 3) Address Them Build a Culture of Trust Physician Engagement Formula
  12. 12. Physician Engagement Formula 1) Fill the Burnout Education Hole - Teach Burnout signs, symptoms, pathophysiology and causes - Teach personal prevention tools Incorporate burnout education into the Onboarding Process Pick a Date to “Out” Burnout
  13. 13. Physician Engagement Formula 2) Survey For Specific Stressors • Common Sense Questions • Actionable Information • Cheap/Free Survey Tool - Google Drive
  14. 14. Physician Engagement Formula 2) Survey For Specific Stressors Question Set: • Your level of satisfaction 1–10? • Your top three stressors? • How would you describe our culture? • What would you like it to be?
  15. 15. Physician Engagement Formula 2) Survey For Specific Stressors Four Feedback Loops Loop 1: Raw Results “Here’s what you told us” Loop 2: Collated Results “Here’s what we heard”
  16. 16. Physician Engagement Formula 3) Address The Doctor’s Concerns j Physician Burnout Prevention Committee => Physician leadership => With a Budget Surveys Identify Your Project List
  17. 17. Physician Engagement Formula 3) Address The Doctor’s Concerns j Loop 3: Project Selection “Here’s what we are going to do” Loop 4: Project Progress “Here’s what we have done” Over Communicate all Progress
  18. 18. Physician Engagement Formula Repeat every 6-12 months •Surveys •Project Selection & Action Plan •Four Feedback Loops
  19. 19. Physician Engagement Formula Creates a Culture of Trust & Caring - Acknowledge Burnout - Normalize Humanity & Life Balance - Always Asking for Feedback - Always Working Projects to Improve the Workplace “Leadership Has My Back”
  20. 20. Physician Engagement Formula Avoid these errors •The “Wellness” Black Hole •Wasting time & money on 3rd party surveys •No feedback loops •No budget •No action “Leadership Doesn’t Care”
  21. 21. The Competitive Advantage Preventing Burnout Produces HIGHER Patient Satisfaction Quality of Care LOWER Medical Error Rates Malpractice Risk Physician and Staff Turnover
  22. 22. The Competitive Advantage Become the Provider of Choice in Your Market Your quality will attract patients Your reputation will attract the best physicians
  23. 23. What is At Stake Our success in this effort saves marriages, careers and lives It benefits doctors, their families, the staff and patients And falls straight to the bottom line in your organization
  24. 24. Are You Ready to Begin? Contact Us Today for a FREE Consultation Build Physician Engagement in Your Organization ceo@thehappymd.com 360-420-2100
  25. 25. The Physician Engagement Formula Key to Sustainable Quality and Patient Satisfaction ©www.TheHappyMD.com Dike Drummond MD @thehappymd Dike Drummond MD TheHappyMD.com 360-420-2100 ceo@thehappymd.com

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