3G Call Centers by Digitizer Group

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New Concept of Call Center operations developed by Digitizer Group - your innovative Business Solutions Company

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3G Call Centers by Digitizer Group

  1. 1. 3G CALL CENTERS<br />Delivered to you by<br />Your Innovative Business Solutions Company<br />
  2. 2. 1st Generation of Buying<br />“Supply Chain” Model<br />The Customer has the need. <br />They would either go to a Retailer or contact and select a particular Vendor whose Sales Team attempts to push them through their Sales process, and get their product or service delivered to them via a certain supply chain.<br />Even these days, most of the <br />Commodities are still being<br />Sold this way<br />
  3. 3. 2nd Generation of Buying<br />“Social Marketing” Model<br />The Customer has the need. <br />They research the Internet and/or ask their friends or peers’ opinion on what product or service to buy. This generation is characterized by increased level of confusion amongst Buyers and frustration amongst Sellers trying to “outbid” each other fighting for buyer’s attention<br />
  4. 4. Quote<br />Buyers Confusion: ”...a burgeoning supply of service providers create a plethora of similar-sounding, but confusing claims that keep B2B buyers running from demo to demo and scratching their heads over which offering will best meet their needs.”<br />Sellers Confusion: “This forces vendors to compete primarily on price — and accelerate margin erosion — instead of investing in buyer education and substantiating investment returns.” <br />- Laura Ramos,<br />Marketing Professional<br />Forrester Research “B2B Lead Management Automation Market Overview”, 2009<br />
  5. 5. 3rd Generation of Buying<br />“Integration” Model<br />Effective Buying<br />Effective Sales and Marketing<br />Integrated approach to Buying and Selling<br />
  6. 6. 3G Concept<br />3G Concept derives from our free report “Buying Model 3G” that describes how the customers make buying decisions in the new millennium and how you can gain instant and unfair advantage over your competitors if you understand and implement this concept in your own business.<br />
  7. 7. 3G Call Center Projects<br />
  8. 8. Our 3G Virtual Offices<br />
  9. 9. 1st Generation of Virtual Office<br />“Business Entity” Model<br /><ul><li>Business Presence
  10. 10. Mailbox Rental
  11. 11. Shipping/Receiving
  12. 12. Phone/Fax Forwarding</li></li></ul><li>2nd Generation of Virtual Office<br />“Virtual Assistant” Model<br /><ul><li>Professional Address
  13. 13. Mail, Phone and Fax Services
  14. 14. Live Receptionist
  15. 15. Administrative Support</li></li></ul><li>3rd Generation of Virtual Office<br />“Integration” Model<br /><ul><li>Professional image
  16. 16. Local and 1-800 number with voicemail
  17. 17. Live receptionist
  18. 18. Place to conduct client meetings
  19. 19. Mail service with forwarding and distribution
  20. 20. Copy, fax and videoconferencing facilities
  21. 21. Fully furnished, wireless offices and </li></ul>conference rooms<br /><ul><li>Fully stocked kitchens
  22. 22. Pay hourly, daily, weekly or monthly
  23. 23. Flexibility without high cost of long-term commitment</li></li></ul><li>3G Project Sources<br />
  24. 24. 3G Project Samples<br />
  25. 25. Sales and Marketing Process<br />
  26. 26. Customer Engagement System<br />We Help <br />You Grow<br />
  27. 27. Our Database<br />
  28. 28. Over 21 Million SMBs and Professionals<br />From all over Canada and U.S.MS Outlook-based Client Contact Solution<br /><ul><li> OVER 21 MILLION COMPANY NAMES
  29. 29. MAILING ADDRESS AND HEAD OFFICE LOCATION
  30. 30. PHONE AND FAX NUMBERS
  31. 31. TYPES/NAMES OF THEIR ADS
  32. 32. NAMES AND TITLES OF KEY DECISION-MAKERS
  33. 33. NUMBER OF EMPLOYEES
  34. 34. SALES VOLUME
  35. 35. INDUSTRY CODE AND DESCRIPTION
  36. 36. CREDIT RATING
  37. 37. SQUARE FOOTAGE
  38. 38. YEARS IN BUSINESS…AND MORE!</li></li></ul><li>Our Sales Force<br />
  39. 39. 3G Business Solutions Consultants<br />“Lead Generator”<br /><ul><li> Qualifies Interest
  40. 40. Presents opportunities
  41. 41. Works with Customers</li></ul>“Demand Creator”<br /><ul><li> Builds Relationships
  42. 42. Evaluates Needs
  43. 43. Works with Clients and Vendors</li></li></ul><li>Lead Generator<br />Qualifies Interest<br /><ul><li> Verifies Customer data in CRM
  44. 44. Probes Customer interest in growth
  45. 45. Develops Customer awareness of growth opportunities
  46. 46. Segments prospects into “cold”, “warm” , “hot” and “hyper-responsive”</li></li></ul><li>Lead Generator<br />Presents Opportunities<br /><ul><li> Best Products and Services
  47. 47. Best Business Offers
  48. 48. Best Investment Offers</li></ul>/Based on our proprietary 3G Evaluation system/<br />
  49. 49. Compensation<br />
  50. 50. 10X10 Matrix<br />
  51. 51. 80/20 Rule<br />Prospects<br />Customers<br />Partners<br />
  52. 52. Demand Creator<br />Builds Relationships<br /><ul><li> Analyses Customer’s Business
  53. 53. Identifies Problems and Concern Areas
  54. 54. Evaluates impact on growth</li></ul>/Based on our proprietary 3G Business Analysis system/<br />
  55. 55. Demand Creator<br />Evaluates Needs<br /><ul><li> Educates Clients on their growth options
  56. 56. Positions growth alternatives
  57. 57. Creates demand for business innovation
  58. 58. Recommends our break-through 3G Sales and Marketing Solutions as the best alternative</li></li></ul><li>Compensation<br />
  59. 59. 20X20 Matrix<br />
  60. 60. 80/20 Rule<br />Prospects<br />Clients<br />Partners<br />
  61. 61. Our Hiring Process<br />
  62. 62. Questions<br />Thank You for your Time<br />

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