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VIETNAM	
DIGITAL	LANDSCAPE	Q3/2015	
	
BY	MOORE	CORPORATION
TABLE	OF	CONTENT	
3	
4	-	9	
10	-	16	
23	-	31	
32	-	36	
VIETNAM	IN	A	GLOBAL	CONTEXT	
VIETNAM	DIGITAL	MARKET	OVERVIEW	
VIETN...
VIETNAM	IN	GLOBAL	CONTEXT	01	
3	
In	Asia:	
Internet	Users:	7th							
Digital	Access	Index:	0.31	
Smartphone	Users:	15th	
...
4	
02	 VIETNAM	DIGITAL	MARKET	
OVERVIEW
5	
INTERNET	USERS	
0.3%	
4.0%	
13.0%	
17.6%	
21.0%	
24.5%	
26.5%	
30.8%	
34.8%	
39.3%	40.2%	
43.8%	
47.8%	
0%	
10%	
20%	
3...
Besides	the	sharp	increasing	of	Internet	User,	Mobile	3G	remarked	with	meaning	
growth	in	2015	compared	with	2005.	Mobile	...
4%	 5%	
36%	
44%	
93%	
8%	
12%	
55%	
46%	
93%	
0%	
10%	
20%	
30%	
40%	
50%	
60%	
70%	
80%	
90%	
100%	
Internet	TV	 Tablet	...
5.5	
5.1	
6.3	
5.2	 5.2	
3.9	
4.7	
4.1	
3.7	
3.3	 3.2	
2.7	 2.6	
2.3	
0	
1	
2	
3	
4	
5	
6	
7	
Thailand	 Malaysia	 Philippi...
ESTIMATION VIETNAM ONLINE ADVERTISING REVENUES IN 2014
70%	total	online	advertising	revenue	in	Vietnam	belongs	to	Google	a...
10	
03	 VIETNAM		
INTERNET	USERS	BEHAVIOR
ONLINE	ACTIVITIES	
ONLINE	ACTIVITIES	OF	18-24	YEAR	OLD	USERS	
Young	People	(18	–	24)	spend	most	of	time	on	connecting,	ent...
48%	
47%	
46%	
36%	
30%	
23%	
22%	
2%	
72%	
65%	
63%	
46%	
32%	
26%	
31%	
7%	
0%	 10%	 20%	 30%	 40%	 50%	 60%	 70%	 80%	
...
ONLINE	ACTIVITIES	OF	35-44	YEAR	OLD	USERS	
Source:	Google,	2015	
Base:	Vietnam	Internet	User	
13	
51%	
50%	
46%	
35%	
24%	...
ONLINE	ACTIVITIES	OF	45-54	YEAR	OLD	USERS	
Source:	Google,	2015	
Base:	Vietnam	Internet	User	
14	
35%	
33%	
23%	
19%	
12%	...
MEDIA	ACTIVITIES	
DEVICE	ACCESS	BY	TIME	OF	DAY	
0%
5%
10%
15%
20%
25%
30%
35%
40%
Before 9am 9am - Before
12pm
12pm - Befo...
ONLINE	ACTIVITIES	BY	TIME	OF	DAY	
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Before 9am 9am - Before
12pm
12pm - Before
2pm
2pm...
17	
03	 VIETNAM	ONLINE	VIDEO
ONLINE	VIDEO	ACTIVITIES	
POPULAR	SOURCE	OF	ONLINE	VIDEO	(IN	PAST	12	MONTHS)	
(Not	include	on	Facebook)	
18	
4%	
5%	
18%	
2...
ONLINE	VIDEO	ACTIVITIES	
FREQUENCY	OF	ONLINE	VIDEO	WATHCHED		
19	Source:	Google,	2015.		
Base:	Vietnam	Internet		User	who	...
ONLINE	VIDEO	ACTIVITIES	
FREQUENCY	OF	ONLINE	VIDEO	WATHCHED	IN	DETAIL		
20	
Source:	Nielsen,	2014	
27	
38	
17	
12	
0	
4	
6...
ONLINE	VIDEO	ACTIVITIES	
ONLINE	VIDEO	WATCHED’S	MOTIVATION	
21	Source:	Nielsen,	2014	
Base:	Vietnam	Internet		User	who	wat...
ONLINE	VIDEO	ACTIVITIES	
ONLINE	VIDEO	WATCHED	DURING	DAYTIME	
22	Source:	Nielsen,	2014	
Base:	Vietnam	Internet		User	who	w...
23	
05 VIETNAM MOBILE
15.7
19.7
27.5
29.3
11.9%
15.9%
19.8%
21.4%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
-
5.0
10.0
15.0
20.0
25.0
30.0
35.0
2012 201...
VIETNAM SMARTPHONE MARKET
25	
Source: Nielsen, 2014
57%	
43%	
Smartphone	 Feature	Phone	
SMARTPHONE & FEATURE PHONE
64%	
1...
SMARTPHONE USER DEMOGRAPHIC
Source:		Nielsen,	2014;	VSERV,	2013	
76%	
70%	
57%	
34%	
19%	
0%	 20%	 40%	 60%	 80%	
Under	25...
6%	
13%	
23%	
23%	
28%	
43%	
54%	
56%	
59%	
0%	 10%	 20%	 30%	 40%	 50%	 60%	 70%	
Purchase	Products/services	
Maps	and	Di...
28	
SMARTPHONE USER ACTIVITIES
	
44%	
Of	simultaneous	use	is	looking	at	
RELATED	content	
	
	
	
56%	
Of	simultaneous	use	i...
29	
MOBILE’S	SHARE	OF	WEB	TRAFFIC	
Source:		GlobalWebIndex,	2014	
50%	
36%	 35%	 34%	
21%	 21%	 20%	
0%	
10%	
20%	
30%	
40...
VIETNAM	OTT	OVERVIEW	
30	
32	
29	
23	
12	
4.5	
0	
5	
10	
15	
20	
25	
30	
35	
Zalo	 FB	Messenger	 Viber	 Line	 WhatApps	
Nu...
VIETNAM	TOP	OTT	PLATFORMS	
31	
8%	
71%	
20%	
1%	
Zalo	by	Age	
-18	
18	-	34	
35	-	54	
55+	
50%	
33%	
17%	
Line	by	Age	
16	-...
32	
06 VIETNAM SOCIAL NETWORK
Go	Mobile		
&	
Always	On
FACEBOOK	USERS	
NUMBER	OF	FACEBOOK	ACTIVE	USERS		
33	
18.85	
23.16	
32	
0	
10	
20	
30	
40	
2013	 2014	 2015	
Millions	
14....
13	-	17	
19%	
18	-	24	
39%	
25	-	34	
30%	
35	-	44	
8%	
45	-	65	
4%	
FACEBOOK	USERS	BY	GENDER	
34	
FACEBOOK	USERS	DEMOGRAPH...
FACEBOOK	AS	A	DISCOVERY	TOOLS	
35	
Facebook	is	where	people	turn	to	learn	new	information	
FACEBOOK	USERS	ACTIVITIES	
52%	...
36	
FACEBOOK	USERS	ACTIVITIES	
Source:		Facebook,	2015	
Facebook	is	used	much	more	often	than	TV
13-17	
20%	
18-24	
54%	
25-34	
18%	
35-44	
5%	
45-65	
3%	
37	
A	LOOK	AT	INSTAGRAM	
Source:		Facebook		and	Moore	Estimation...
38	
A	LOOK	AT	INSTAGRAM	
Source:		Instagram,	2015	
Image	Ads	 Video	Ads	 Carousel	Ads
39	
07	 VIETNAM	E-COMMERCE
REVENUE	
VIETNAM	B2C	E-COMMERCE	REVENUE	2012	-	2014	
40	
0.7	
2.2	
2.97	
0	
0.5	
1	
1.5	
2	
2.5	
3	
3.5	
2012	 2013	 2014	...
ONLINE ITEMS PURCHASED
41	
81
19
No Yes
Past 3 months online
purchase (including CoD):
85%
Clothing
27% 9% 9%
Fashion
acce...
HOW	PEOPLE	HEAR	ABOUT	THE	
PRODUCT	THAT	THEY	PURCHASED	
ONLINE	CUSTOMER	BUYING	PROCESS	
Source:	Google,	2015.	Base:	Vietna...
THE	ONLINE	SOURCES	PEOPLE	USE	TO	MAKE	PURCHASING	DECISIONS	
Source:	Google,	2015.	Base:	Buyers	who	use	Internet	
43	
6%	
9...
Source:	Google,	2015.	Base:	Buyers	who	use	Internet	
PRE-PURCHASE	ACTIVITIES	
INTERNET	HELPS	PEOPLE	TO	MAKE	PURCHASING	DEC...
WHAT	DID	PEOPLE	DO	ONLINE	AFTER	COMPLETING	THEIR	PURCHASE?	
Source:	Google,	2015.	Base:	Buyers	who	use	Internet	
45	
0%	
5...
Source:	Accumulated	by	Moore.	2015	
46	
“18%	purchase	online.”	
“21%	use	the	Internet	to	get	
ideas”	
“39%	discovered	rele...
REFFERENCE	SOURCES	
•  Meet	the	new	media	consumer	in	Vietnam	2014,	Nielsen	Vietnam,	2014	
•  Marketing	in	a	multiscreen	w...
48	
ABOUT	MOORE	CORPORATION	
Moore	Corporation	–	a	member	of	IREP	(the	largest	SEM	Agency	in	Japan),	is	a	Digital	Agency	
...
NGUYEN XUAN DONG
Vice Managing Director
098 999 5145
dongnx@moore.vn
Moore Online Solution and Development Corporation
Hea...
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Vietnam Digital Landscape Q3/2015 by Moore Corporation

Moore Corporation – a member of IREP (the largest SEM Agency in Japan - http://www.irep.co.jp/english/history.html), is a Digital Agency focus on Performance Based Adverting in Vietnam

With knowledge and experience, Moore Corp consults and implements Digital marketing campaign by using technology and industry knowledge to maximize the effectiveness of advertisement campaign with the motto: "Strategic solution, Effective concentration”

To follow Moore mission for enriching community's value, from 2014, Moore Corp is the sole Agency process Series of Digital Activities Report (http://moore.vn/tin-tuc/digital-report) and Vietnam Digital Landscape which is free published and shared for Clients, Partner and Digital Community

Find more about us and our work at: www.moore.vn

Vietnam Digital Landscape Q3/2015 by Moore Corporation

  1. VIETNAM DIGITAL LANDSCAPE Q3/2015 BY MOORE CORPORATION
  2. TABLE OF CONTENT 3 4 - 9 10 - 16 23 - 31 32 - 36 VIETNAM IN A GLOBAL CONTEXT VIETNAM DIGITAL MARKET OVERVIEW VIETNAM INTERNET USER BEHAVIOR VIETNAM MOBILE VIETNAM SOCIAL NETWORK VIETNAM E-COMMERCE 37 - 44 17 - 22 VIETNAM ONLINE VIDEO
  3. VIETNAM IN GLOBAL CONTEXT 01 3 In Asia: Internet Users: 7th Digital Access Index: 0.31 Smartphone Users: 15th In the world: Population: 14th GDP Growth Rate: 2nd Internet Penetration Rate: 48%
  4. 4 02 VIETNAM DIGITAL MARKET OVERVIEW
  5. 5 INTERNET USERS 0.3% 4.0% 13.0% 17.6% 21.0% 24.5% 26.5% 30.8% 34.8% 39.3% 40.2% 43.8% 47.8% 0% 10% 20% 30% 40% 50% 60% 2000 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 With significant growth over years, in 2015 Internet Users account for 48% Vietnam Total Population PERCENTAGE OF INTERNET USER OVER POPULATION Source: Accumulated by Moore, 2015 Base: Total Population
  6. Besides the sharp increasing of Internet User, Mobile 3G remarked with meaning growth in 2015 compared with 2005. Mobile now has more power than ever. 6 CHANGES FROM 2005 TO 2015 82.4 12.9 0 92.0 43.9 29.3 0 10 20 30 40 50 60 70 80 90 100 POPULATION INTERNET USERS MOBILE 3G Millions VIETNAM CHANGES FROM 2005 TO 2015 2005 2015 Source: Accumulated by Moore, 2015
  7. 4% 5% 36% 44% 93% 8% 12% 55% 46% 93% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Internet TV Tablet Smartphone Computer Mobile Phone “Moving screen” such as Smartphone and Tablet prove the highlight expansion from year to year, in which remarkably change people’s behavior in Media consumption. Source: Google, 2015 Base: Total Population 7 2014 2015 52% 140% 100% DEVICE PEOPLE USE DEVICE USED IN 2014 AND 2015
  8. 5.5 5.1 6.3 5.2 5.2 3.9 4.7 4.1 3.7 3.3 3.2 2.7 2.6 2.3 0 1 2 3 4 5 6 7 Thailand Malaysia Philippines Indonesia Vietnam China Singapore PC - TSOI Mobile - TSOI 8 TIME SPENDING ON INTERNET (TSOI) Source: GlobalWebIndex, Q4.2014 At average, Vietnam Internet User spends about 5.2h on PC and 2.7h on Mobile
  9. ESTIMATION VIETNAM ONLINE ADVERTISING REVENUES IN 2014 70% total online advertising revenue in Vietnam belongs to Google and Facebook 42% 27% 11% 8% 5% 3% 4% Facebook Google Admicro FPT 24H VNG Other Source: Moore Estimation 2014 9 ADVERTISING REVENUE
  10. 10 03 VIETNAM INTERNET USERS BEHAVIOR
  11. ONLINE ACTIVITIES ONLINE ACTIVITIES OF 18-24 YEAR OLD USERS Young People (18 – 24) spend most of time on connecting, entertaining or learning something new. Moreover, they join in online activities mainly by their smartphone. Source: Google, 2015 Base: Vietnam Internet User 11 50% 48% 46% 41% 27% 25% 16% 3% 76% 68% 69% 60% 46% 28% 31% 8% 0% 10% 20% 30% 40% 50% 60% 70% 80% Social networks Online videos Search engines Listen to music Online games Check email Look for product information Purchase products Smartphone Computer
  12. 48% 47% 46% 36% 30% 23% 22% 2% 72% 65% 63% 46% 32% 26% 31% 7% 0% 10% 20% 30% 40% 50% 60% 70% 80% Social networks Search engines Online videos Listen to music Check email Look for product informaNon Online games Purchase products Smartphone Computer ONLINE ACTIVITIES OF 25-34 YEAR OLD USERS Social Network still be the main platform Internet User jump in besides Search and Online Video. Smartphone seems being their “must have screen” Source: Google, 2015 Base: Vietnam Internet User 12 ONLINE ACTIVITIES
  13. ONLINE ACTIVITIES OF 35-44 YEAR OLD USERS Source: Google, 2015 Base: Vietnam Internet User 13 51% 50% 46% 35% 24% 18% 16% 3% 59% 50% 54% 38% 20% 21% 18% 4% 0% 10% 20% 30% 40% 50% 60% 70% Search engines Social networks Online videos Listen to music Check email Look for product information Online games Purchase products Smartphone Computer ONLINE ACTIVITIES Internet User at 35-44 years old spend online time the most on Search Engines, besides Social Network and Online Video, especially via their smartphone.
  14. ONLINE ACTIVITIES OF 45-54 YEAR OLD USERS Source: Google, 2015 Base: Vietnam Internet User 14 35% 33% 23% 19% 12% 11% 8% 3% 29% 34% 37% 28% 16% 7% 12% 4% 0% 5% 10% 15% 20% 25% 30% 35% 40% Search engines Online videos Social networks Listen to music Look for product informaNon Check email Online games Puchase products Smartphone Computer ONLINE ACTIVITIES Among digital late adopter generation (45 – 54), they use computer to access to the Internet more often than smartphone. But smartphone still be the main device in some activities, especially Visiting Social Network
  15. MEDIA ACTIVITIES DEVICE ACCESS BY TIME OF DAY 0% 5% 10% 15% 20% 25% 30% 35% 40% Before 9am 9am - Before 12pm 12pm - Before 2pm 2pm - Before 4pm 4pm - Before 6pm 6pm - Before 8pm 8pm - Before 10pm 10pm Onwards Desktop Laptop/Notebook Mobile Phone Tablet “Prime Time” for advertising is 8PM-10PM - the peak time for using Laptop and Mobile Phone Source: Nielsen, 2014 15
  16. ONLINE ACTIVITIES BY TIME OF DAY 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Before 9am 9am - Before 12pm 12pm - Before 2pm 2pm - Before 4pm 4pm - Before 6pm 6pm - Before 8pm 8pm - Before 10pm 10pm Onwards Social Media Online News Online Video (+ Internet TV) Online Shopping Source: Nielsen, 2014 16 MEDIA ACTIVITIES “Prime Time” for advertising is 8PM-10PM - the peak time for jumping in Social Media, Online Video, even Online Shopping
  17. 17 03 VIETNAM ONLINE VIDEO
  18. ONLINE VIDEO ACTIVITIES POPULAR SOURCE OF ONLINE VIDEO (IN PAST 12 MONTHS) (Not include on Facebook) 18 4% 5% 18% 24% 37% 38% 40% 60% 90% 0% 20% 40% 60% 80% 100% nhaccuatui.com vnexpress.net soha.vn vietnamnet.vn clip.vn kenh14.vn dantri.com.vn 24h.com.vn YouTube Source: Nielsen, 2014 Base: Vietnam Internet User who watched online video In 2015, dantri, kenh14 and clip.vn dominated as main platform besides Youtube in which people consume Online Video
  19. ONLINE VIDEO ACTIVITIES FREQUENCY OF ONLINE VIDEO WATHCHED 19 Source: Google, 2015. Base: Vietnam Internet User who watched online video 3% 8% 10% 36% 42% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Less than once a month Never Monthly Weekly Daily Internet User behavior is now changing sharply. They usually watch online video instead of TV more than ever before
  20. ONLINE VIDEO ACTIVITIES FREQUENCY OF ONLINE VIDEO WATHCHED IN DETAIL 20 Source: Nielsen, 2014 27 38 17 12 0 4 60 26 9 4 2 1 0 10 20 30 40 50 60 70 Daily Weekly Monthly In past 12 month Not in past 12 month Never done Downloading Video Streaming Video Streaming Video tend to be dominated than Downloading Video
  21. ONLINE VIDEO ACTIVITIES ONLINE VIDEO WATCHED’S MOTIVATION 21 Source: Nielsen, 2014 Base: Vietnam Internet User who watched online video 19% 22% 26% 46% 65% 67% 0% 10% 20% 30% 40% 50% 60% 70% 80% To find out something new To feel connected with people To stay up to date To learn something new To be entertained/inspired To relax/escape
  22. ONLINE VIDEO ACTIVITIES ONLINE VIDEO WATCHED DURING DAYTIME 22 Source: Nielsen, 2014 Base: Vietnam Internet User who watched online video 15% 12% 14% 43% 8% 5% 11% 62% 0% 10% 20% 30% 40% 50% 60% 70% In the morning During lunchtime In the afternoon In the evening Weekday Weekend Almost Internet Users (62%) watch online video in the evening
  23. 23 05 VIETNAM MOBILE
  24. 15.7 19.7 27.5 29.3 11.9% 15.9% 19.8% 21.4% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% - 5.0 10.0 15.0 20.0 25.0 30.0 35.0 2012 2013 2014 2015 VIETNAM 3G SUBSCRIPTION Số thuê bao 3G 3G trên tổng thuê bao di động 3G SUBSCRIPTION Millions 3G Subscriptions % 3G Subscriptions over total subscriptions 24 Source: Accumulated by Moore, 2015
  25. VIETNAM SMARTPHONE MARKET 25 Source: Nielsen, 2014 57% 43% Smartphone Feature Phone SMARTPHONE & FEATURE PHONE 64% 19% 9% 3% 2% Android IOS Window 8 Window 7 Other SMARTPHONE OPERATION SYSTEM Within smartphone operation system, Android is surpassing. IOS takes in 2nd.
  26. SMARTPHONE USER DEMOGRAPHIC Source: Nielsen, 2014; VSERV, 2013 76% 70% 57% 34% 19% 0% 20% 40% 60% 80% Under 25 25 - 34 35 - 44 45 - 54 55 and over SMARTPHONE USERS BY AGE 26 52% 48% MALE FEMALE SMARTPHONE USERS BY GENDER Vietnam Smartphone User is dominated by early digital adopter generation ( < 35 years old)
  27. 6% 13% 23% 23% 28% 43% 54% 56% 59% 0% 10% 20% 30% 40% 50% 60% 70% Purchase Products/services Maps and Directions Product Information Searching Check Email Play Game Listen to Music Watch Online Video Use Search Engine Visit Social Network SMARTPHONE USER ACTIVITIES ONLINE ACTIVITIES WHICH PEOPLE DO ON THEIR SMARTPHONE (at least weekly) Source: Google, 2015 Base: Internet User who have smartphone 27
  28. 28 SMARTPHONE USER ACTIVITIES 44% Of simultaneous use is looking at RELATED content 56% Of simultaneous use is looking at UNREATED content Source: Millward Brown, 2014 While watching TV, people still use their “second screen” to browse for both related and unrelated content
  29. 29 MOBILE’S SHARE OF WEB TRAFFIC Source: GlobalWebIndex, 2014 50% 36% 35% 34% 21% 21% 20% 0% 10% 20% 30% 40% 50% 60% Indonesia Thailand Malaysia Singapore Philippines China Vietnam Mobile's share of website traffic
  30. VIETNAM OTT OVERVIEW 30 32 29 23 12 4.5 0 5 10 15 20 25 30 35 Zalo FB Messenger Viber Line WhatApps Number of OTT users in Vietnam Source: According to OTT Vendors, Moore Estimation, 2015 Zalo in Q3/2015 surpasses Facebook Messenger in number of User
  31. VIETNAM TOP OTT PLATFORMS 31 8% 71% 20% 1% Zalo by Age -18 18 - 34 35 - 54 55+ 50% 33% 17% Line by Age 16 - 22 23 - 27 Others Source: According to OTT Vendors, 2015
  32. 32 06 VIETNAM SOCIAL NETWORK Go Mobile & Always On
  33. FACEBOOK USERS NUMBER OF FACEBOOK ACTIVE USERS 33 18.85 23.16 32 0 10 20 30 40 2013 2014 2015 Millions 14.7 19.7 29 0 10 20 30 40 2013 2014 2015 Millions NUMBER OF FACEBOOK ACTIVE USERS ON MOBILE From 2013 to 2015, number of Facebook Active User increased average 23%. Especially, the number of User Active on Mobile growth significantly as 36%. It’s time to go mobile. + 40% + 30% Source: Facebook, 2015
  34. 13 - 17 19% 18 - 24 39% 25 - 34 30% 35 - 44 8% 45 - 65 4% FACEBOOK USERS BY GENDER 34 FACEBOOK USERS DEMOGRAPHIC Male 46% Female 54% FACEBOOK USERS BY AGE Facebook User is dominated by Female and people who are 18 – 34 years olds Source: Facebook, 2015
  35. FACEBOOK AS A DISCOVERY TOOLS 35 Facebook is where people turn to learn new information FACEBOOK USERS ACTIVITIES 52% 55% 56% 58% First hear about a new product, brand or service First hear about a new movie, album, book, festival or show First hear about new game First hear breaking news Source: Facebook, 2015
  36. 36 FACEBOOK USERS ACTIVITIES Source: Facebook, 2015 Facebook is used much more often than TV
  37. 13-17 20% 18-24 54% 25-34 18% 35-44 5% 45-65 3% 37 A LOOK AT INSTAGRAM Source: Facebook and Moore Estimation, 2015 Instagram seems being a platform for Female and Internet User at 18-24 years old Male 35% Female 65% 750,000 Users
  38. 38 A LOOK AT INSTAGRAM Source: Instagram, 2015 Image Ads Video Ads Carousel Ads
  39. 39 07 VIETNAM E-COMMERCE
  40. REVENUE VIETNAM B2C E-COMMERCE REVENUE 2012 - 2014 40 0.7 2.2 2.97 0 0.5 1 1.5 2 2.5 3 3.5 2012 2013 2014 Billions USD In 2014, revenue on each user is 145 USD/year and is expected increase in 2015 Source: Vecita, 2015
  41. ONLINE ITEMS PURCHASED 41 81 19 No Yes Past 3 months online purchase (including CoD): 85% Clothing 27% 9% 9% Fashion accessories Home appliances Personal grooming/ cosmetics products 6% Food / online delivery 4% 2% 2% Voucher at restaurant / cafe Personal devices Others Online items purchased Source: TNS, 2015 Clothing and Fashion Accessories is purchased online the most
  42. HOW PEOPLE HEAR ABOUT THE PRODUCT THAT THEY PURCHASED ONLINE CUSTOMER BUYING PROCESS Source: Google, 2015. Base: Vietnam Internet User who purchased online 42 40% 25% 13% 12% 8% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 2% 5% 6% 6% 12% 24% 43% Email Others Magazine/ Poster Instore ads Tivi Online HOW DID PEOPLE FIRST HEAR ABOUT THE PRODUCT / OFFER FROM ADVERTISING?
  43. THE ONLINE SOURCES PEOPLE USE TO MAKE PURCHASING DECISIONS Source: Google, 2015. Base: Buyers who use Internet 43 6% 9% 11% 11% 12% 17% 26% 27% 36% 71% 0% 10% 20% 30% 40% 50% 60% 70% 80% Email Brand pages on social networks site Price comparison website Online magazines/ news sites Advice sites/ review sites/ forums/ blogs Online videos sites Social networks On retailer website On brand website Search Engines PURCHASE ACTIVITIES People those days have more power and more information than ever. They always proactive in finding product/service information before making decision
  44. Source: Google, 2015. Base: Buyers who use Internet PRE-PURCHASE ACTIVITIES INTERNET HELPS PEOPLE TO MAKE PURCHASING DECISIONS BY 44 15% 19% 21% 23% 30% 29% 39% 39% 61% 0% 10% 20% 30% 40% 50% 60% 70% Made contact/ requested contact (with Watched relevant videos online Got ideas/ inspiration online Looked for /redeemed relevant offtens/ Checked where to buy/ product availability Got store locations/ directions online Discovered relevant brands online Looked for opinions/ reviews/ advice online Compared products/prives/ features online People those days have more power and more information than ever. They always proactive in finding product/service information before making decision
  45. WHAT DID PEOPLE DO ONLINE AFTER COMPLETING THEIR PURCHASE? Source: Google, 2015. Base: Buyers who use Internet 45 0% 5% 10% 15% 20% 25% 30% Shared purchase experience on social networks Posted reviews/ratings Looked for help on setup/ usage PRE-PURCHASE ACTIVITIES They’re also ready for sharing their experience on Social network
  46. Source: Accumulated by Moore. 2015 46 “18% purchase online.” “21% use the Internet to get ideas” “39% discovered relevant brands.” “48% research hours before purchase.” “18% looked for help on set- up/usage online.” 15% posted reviews/rating “61% compared choice online.” “39% sought advice online.” “53% prepared for offline purchase.” 28% shared experiences on social network Evaluation Purchase Enjoy & Advocate Consideration Trig ger INTERNET ROLE IN ONLINE CUSTOMER BUYING PROCESS Never than before Internet prove its significant role in customer buying journey
  47. REFFERENCE SOURCES •  Meet the new media consumer in Vietnam 2014, Nielsen Vietnam, 2014 •  Marketing in a multiscreen world – Vietnam report, MillwardBrown, 2014 •  The mobile internet consumer Vietnam 2013, VSERV.mobi, 2013 •  Consumer Barometer, Google, 2015 •  Digital, Social & Mobile, WeAreSocial, 2013 - 2015 •  General Statistics Office of Vietnam, 2011 - 2015 •  Internet World Stats, 2015 •  Emarketer, 2015 •  IDG, 2015 •  Global Web Index, 2015 •  Meet the new media customer, Nielsen 2014 •  Others 47
  48. 48 ABOUT MOORE CORPORATION Moore Corporation – a member of IREP (the largest SEM Agency in Japan), is a Digital Agency focus on Performance Based Adverting in Vietnam With knowledge and experience, Moore Corp consults and implements Digital marketing campaign by using technology and industry knowledge to maximize the effectiveness of advertisement campaign with the motto: "Strategic solution, Effective concentration” To follow Moore mission for enriching community's value, from 2014, Moore Corp is the sole Agency process Series of Digital Activities Report and Vietnam Digital Landscape which is free published and shared for Clients, Partner and Digital Community Find more about us and our work at: www.moore.vn
  49. NGUYEN XUAN DONG Vice Managing Director 098 999 5145 dongnx@moore.vn Moore Online Solution and Development Corporation Head Office: 7th Floor, No.1 Hoang Dao Thuy St., Thanh Xuan Dist., Ha Noi HCMC Branch: 6th Floor, No. 454 Nguyen Thi Minh Khai St., Ward 5, Dist. 3, Ho Chi Minh Website: www.moore.vn | www.adbrand.net | www.adlite.net | www.doublelink.net | 49 CONTACT

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