Digital Business: Web Conferencing


Published on

Web Conferencing element of the Digital Business Seminars

Published in: Business, Technology
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide
  • Web Conferencing Systems and Services Web conferencing uses Internet access to facilitate interactive meetings or conferences right from the desktop. Web conferencing (also known as Web or online meetings) basically evolved from teleconferences, now called audio conferences, which enabled two or more groups of people to meet via phone lines, with call management features and speakerphones. Hosted services support real-time video of presentations and audio conferencing through a conventional Web browser. Some systems and services are more sophisticated than others, providing superior imaging, streaming video, and end user controls rather than just an interactive slide presentation. Although some Web conferencing systems and services use VoIP, some require having a separate voice phone line for audio conferencing. The audio part of the conference works independently of the Web communication and functions like a teleconference call. The Web conference uses the Internet to support interactive collaboration, such as posting presentations, sharing documents, and polling participants, and uses core collaboration tools that respond to a Web browser. Source : Barr, J. G. (2009). Web Conferencing Technologies. Faulkner Information Services, 2010. Retrieved 19 August 2010, available from
  • Sample based on WebEx conferencing services Link :
  • Sample based on Adobe Connect conferencing platform Link :
  • Common Web conferencing features can include the following: Desktop/application/file sharing. VoIP Integration with Outlook/calendar applications. Videoconferencing. Cross-platform (PC, Mac, Linux, and Solaris) compatibility. Consolidated user interface for controlling Web and audio capabilities. Shared whiteboard. Live PowerPoint presentations. Multiple presenters. & Mute capability. Participant polling. IM/chat. Streaming media. Reservation-less meetings. Toll-free audio dial-in. Advanced security (passwords). Reporting. Automatic recording. Archiving. Playback.
  • Comprehensive advanced features. Strong solution for delivering Webinars, providing remote support, and e-learning (through Support Center, Training Center). Offers branded service, i.e. vanity URLs and personal meeting rooms. Link :
  • Adobe Connect Strong features & architecture. Services-oriented platform enables custom application development. E-learning is best of breed. Effective tool for delivering Webinars. Smartphone apps that support mobile cameras. Strong security controls with SSL, customised authentication. Link : 211111 : Pdf link :
  • IBM LotusLive Offers Webinar delivery functionality. Can be integrated with IBM Lotus platform for additional functionality. LotusLive is supported by IBM’s vendor strength, reach, and channel strategy. Pricing is competitive. Link : 211111 :
  • Microsoft Lync Very strong product architecture, including SIP and PSTN integration, customisable sharing security, cross-platform mobile functionality and full UC integration with Exchange and SharePoint. Offers both on-premise and SaaS deployment. Strong basic and advanced Web conferencing features. Link :
  • Citrix OnLine Provides the standard, core features required in Web conferencing and executes these features strongly and consistently. Known for ease-of-use by end users. Support for iPad (v1 and 2). Link :
  • PGi GlobalMeet GlobalMeet ® works the way you do. Powerful, easy to use and designed for real people. GlobalMeet ® gives you audio and web conferencing with a single Outlook toolbar for both. Let the Meeting Call You. Never worry about phone numbers and passcodes again. Let GlobalMeet ® dial you and your guests. No Downloads. Guests never need to download software to join a meeting. All they need is a web browser Effortless Screen Share. Crystal clear sharing of documents and presentations, or your entire desktop Link : PGi iMeet Your own meeting room online. Talk through your computer from anywhere in the world. Or connect to any phone or mobile device at no extra charge. Invite guests – up to 15 at a time. It's free for them. No downloads or headaches Link :
  • Source : Info Tech Research Group : Select a Web Conferencing Provider. Pg. 05
  • Source : Info Tech Research Group : Select a Web Conferencing Provider. Pg. 08
  • Value Added Features 1,000 of participants Custom Registration and Enrollment Custom e-mail templates Interactive Q&A Lead scoring and reporting Multiple Roles E-commerce payment function Production Services Flash Based Participant Console Rehearsal Mode Attention Indicator Multimedia content
  • Link :
  • PGi GlobalMeet Custom Meeting Tracking GlobalMeet now supports customised tracking for your meeting. You can set up custom fields to allow the host to specify tracking information for each meeting. For example, legal and other Professional Services industry users can easily track and report their meeting time with each client. Link :
  • Sample Branded WebEx Enterprise site.
  • Sample Webinar site using WebEx Event Centre
  • Source : WebEx : Meeting Centre pdf manual Closed Captionist : The term "closed" in closed captioning indicates that not all viewers see the captions—only those who choose to decode or activate them. This distinguishes from "open captions" (sometimes called "burned-in" or "hardcoded" captions), which are visible to all viewers. Most of the world does not distinguish captions from subtitles. In the US and Canada, these terms do have different meanings, however: "subtitles" assume the viewer can hear but cannot understand the language or accent, or the speech is not entirely clear, so they only transcribe dialogue and some on-screen text. "Captions" aim to describe to the deaf and hard of hearing all significant audio content—spoken dialogue and non-speech information such as the identity of speakers and, occasionally, their manner of speaking—along with music or sound effect using words or symbols. The UK and Ireland, and most other countries do not distinguish between subtitles and closed captions, and use "subtitles" as the general term—the equivalent of "captioning" is usually referred to as "Subtitles for the hard of hearing". Their presence is referenced on screen by notation which says "Subtitles", or previously "Subtitles 888" or just "888" (the latter two are in reference to the conventional teletext channel for captions). Source : Link :
  • BlackBoard Voice Authoring (Also Wimba Voice Tools) Add a vocal element to online discussions to actively engage students with course content; and facilitate peer conversations to promote active learning. Build engaging and reusable course content and podcasts to make the learning experience more interesting and stimulating. Verbally explain complex ideas, post assignments, or simply highlight important ideas that will be discussed in upcoming lessons. Facilitate language study by teaching pronunciation, rhythm, stress, and emphasis, while students can simultaneously speak and read a new language. Easily add listening exercises and voice messages into any LMS course page, significantly reducing barriers of adoption and minimising learning curves. Automatically add voice board evaluations to CMS gradebooks, saving time and providing timely feedback to students Link : Link :
  • Sample Scheduling screen from PGi - WebEx Meeting Centre
  • You are the host for this online meeting. Host Key: 4000000 (use this to reclaim host privileges) To invite others to join, copy and paste everything below into your invitation. ------------------------------------------------------- Meeting information ------------------------------------------------------- Topic: Digital Business WebEx Meeting Date: Monday, 21 November 2011 Time: 15:15, GMT Time (London, GMT) Meeting Number: 842 456 879 Meeting Password: (This meeting does not require a password.) ------------------------------------------------------- To start or join the online meeting ------------------------------------------------------- Go to <web link to your room is here> ------------------------------------------------------- Teleconference information ------------------------------------------------------- Local dial in number (required): +353-0144444444 (Ireland) Dial in number: +353-1890444455555 (Ireland) Show global numbers: <link to additional dial in numbers here> Host access code: 11100000000 Attendee access code: 3333000000 .
  • Sample Scheduling screen from Adobe Connect Platform
  • Adobe Connect Pro Named Organiser Each individual Named Organiser has the ability to host a meeting with up to 100 total attendees. Named Organisers may create an unlimited number of meeting rooms but can only use one of their rooms at any one time. Named Organisers must be individuals, not groups or generic logins, and a Named Organiser license cannot be shared between more than one individual. Webex - Enterprise Edition Committed Minutes per month This provides for a combination of all/a few or one of the following options on a commitment basis: Meeting Centre, Training Centre, Support Centre & Event Centre. Webex Branding Fee Chargeable per branded Microsite. Webex Production Services (Applicable to Event Centre) Production Services - Standard Assist Production Services - Premium Assist
  • Web Conferencing Demonstration : Task #1 : Schedule a Web Conference Review scheduling features Review scheduled Web Conference Task #2 : Run a Web Conference Demonstrate basic features of Web Conference File sharing Web Browser Sharing Desktop Sharing White Board Control passing
  • Digital Business: Web Conferencing

    1. 1. digital BUSINESS improve efficiency INCREASE PROFITS With Calvin Jones and Alfie Keary
    2. 2. Session Overview <ul><li>What is Web Conferencing (WC) </li></ul><ul><ul><li>Conferencing Providers </li></ul></ul><ul><li>Applications </li></ul><ul><li>eMail Integration </li></ul><ul><li>Value Add Features </li></ul><ul><li>Licence Options </li></ul><ul><li>Web Conferencing Demonstration </li></ul>
    3. 3. Web Conferencing Basics <ul><li>Increased Productivity </li></ul><ul><li>Better Meetings </li></ul><ul><li>Reduce Travel Costs </li></ul><ul><li>Reduce Carbon Footprint </li></ul><ul><li>Quicker Decision Making </li></ul><ul><li>Virtual Business </li></ul><ul><li>Customer Service </li></ul>
    4. 4. Web Conferencing “Experience” Presenting Making Notes on an Image Chatting Collaborating on Schedule Listening
    5. 5. Web Conferencing Services
    6. 6. Web Conferencing - Manufacturing
    7. 7. Web Conferencing Features <ul><li>Standard Features </li></ul><ul><li>Document, Application & Desktop Sharing </li></ul><ul><li>Audio integration </li></ul><ul><li>Synchronized Audio and Web recording </li></ul><ul><li>Whiteboard </li></ul><ul><li>Web Tours </li></ul><ul><li>Chat </li></ul><ul><li>Multipoint Video inputs </li></ul><ul><li>Meeting Notes </li></ul><ul><li>File Transfer </li></ul><ul><li>Polling </li></ul><ul><li>Event Recording </li></ul>
    8. 8. Web Conferencing Providers
    9. 9. Web Conferencing Providers
    10. 11. Web Conferencing Providers
    11. 12. Web Conferencing Providers
    12. 17. WC - Platform Evaluation
    13. 18. WC - Platform Evaluation
    14. 20. WC - Business Applications
    15. 21. WC - Business Applications
    16. 22. WC - Value Add Features <ul><li>Value Added Features </li></ul><ul><ul><ul><li>1,000 of participants </li></ul></ul></ul><ul><ul><ul><li>Custom Registration and Enrollment </li></ul></ul></ul><ul><ul><ul><li>Custom e-mail templates </li></ul></ul></ul><ul><ul><ul><li>Interactive Q&A </li></ul></ul></ul><ul><ul><ul><li>Lead scoring and reporting </li></ul></ul></ul><ul><ul><ul><li>Multiple Roles </li></ul></ul></ul><ul><ul><ul><li>E-commerce payment function </li></ul></ul></ul><ul><ul><ul><li>Production Services </li></ul></ul></ul><ul><ul><ul><li>Flash Based Participant Console </li></ul></ul></ul><ul><ul><ul><li>Rehearsal Mode </li></ul></ul></ul><ul><ul><ul><li>Attention Indicator </li></ul></ul></ul><ul><ul><ul><li>Multimedia content </li></ul></ul></ul>
    17. 23. Cisco WebEx Enterprise Solutions Business Specific Meeting Solutions Meeting Centre General Collaboration Event Centre Webinars Online Events Online Training Training Centre Remote Support and Access Support Centre
    18. 29. Scheduling & eMail Integration
    19. 30. WC - eMail Extract <ul><li>To start or join the online meeting ------------------------------------------------------- Go to : <web link here to connect to your meeting> </li></ul><ul><li>------------------------------------------------------- Teleconference information ------------------------------------------------------- Local dial in number (required): +353-014860911 (Ireland) Dial in number: +353-1890944958 (Ireland) Show global numbers: <web link here to numbers> </li></ul><ul><li>Host access code: 11100000000 Attendee access code: 3333000000 </li></ul>
    20. 31. Conference Management Tools
    21. 32. WC - Licence Options
    22. 33. Web Conference Demo
    23. 34. Session Review <ul><li>What is Web Conferencing (WC) </li></ul><ul><ul><li>Conferencing Providers </li></ul></ul><ul><li>Applications </li></ul><ul><li>eMail Integration </li></ul><ul><li>Value Add Features </li></ul><ul><li>Licence Options </li></ul><ul><li>Web Conferencing Demonstration </li></ul>