Breakout 2 assisted digital services - richard gutsell

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Breakout 2 assisted digital services - richard gutsell

  1. 1. Richard GutsellHead of BusinessDevelopmentPost Office
  2. 2. ® How the Post Office can enable Channel Shift Richard Gutsell, Post Office LtdPost Make the Post Office your frontOffice® IN THE STRICTEST COMMERCIAL CONFIDENCE 2
  3. 3. YOUR ® OFFICEPost 3 Make the Post Office your front office www.postoffice.co.uk/governmentOffice® IN THE STRICTEST COMMERCIAL CONFIDENCE
  4. 4. ® Locals and MainsPost Make the Post Office your front office www.postoffice.co.uk/government 4Office® IN THE STRICTEST COMMERCIAL CONFIDENCE
  5. 5. ® Biometric services and assisted digitalPost 5Office® IN THE STRICTEST COMMERCIAL CONFIDENCE Make the Post Office your front office www.postoffice.co.uk/government
  6. 6. ® Government Services within a Main Post Office A consultation area: Desks and Self service kiosks will offer an computer screens for long complex assisted digital service with transactions, assisted applications human expertise available via a or for customer consultations. video link or in-branch staff.Queue management with meet / greet and for non-self service equipment A bank of AEI units will provide the capacity to perform over 250 biometric enrolments each day Standard serving positions Larger units where possible Supporting Counters can be used as serving positions if necessary Post 6 Make the Post Office your front office www.postoffice.co.uk/government Office® IN THE STRICTEST COMMERCIAL CONFIDENCE

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