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Service Manager and Orchestrator: Better Together!

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Referent: Dieter Gasser

Published in: Technology, Business
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Service Manager and Orchestrator: Better Together!

  1. 1. SERVICE MANAGER &ORCHESTRATOR:BETTER TOGETHER!
  2. 2. CMDB, Incident,Problem,Release Mgmt,Service RequestVirtual WorkloadProvisioning,Multi Hypervisor,Cloud Mgmt, SelfServiceOS / SoftwareDeploy,Patching andSettings Mgmt,3rd party OSPerformance,Health, Network,ApplicationMonitoring, BestPracticesBackup &DisasterRecoveryOrchestrationRun BookAutomation,Integration
  3. 3. Service Manager
  4. 4. Service Manager
  5. 5. Service Manager
  6. 6. Service Manager
  7. 7. Service ManagerService Catalog Overview
  8. 8. Orchestrator
  9. 9. Orchestrator
  10. 10. •••••••••••••••
  11. 11. Showcase
  12. 12. ADDSService ManagerEnd UserEnd UserActive DirectoryService RequestCMDBOrchestratorRunbooksSelf-ServicePortalRunbookActivityActiveDirectory Connector Orchestrator ConnectorLinks to RunbookRelates to CIsRunbookTriggers RunbookTransfers ParametersInitiate Service RequestsInitiate IncidentsGet-ObjectsSet-Objects
  13. 13. Summary••••
  14. 14. Contact Details••••
  15. 15. Q & A

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