Delivering happiness

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Delivering happiness, Zappos History!

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Delivering happiness

  1. 1. Book Club II@diego_pachecoSoftware Architect | Agile Coachabout.me/diegopacheco
  2. 2. Tony HsieH !?Who are you?
  3. 3. 1999 – 24 years old Link Exchange $256m to MS2009 – 34 years old Zappos $928m to Amazon
  4. 4. Entrepreneur
  5. 5. Worm Box
  6. 6. Button Making Business
  7. 7. PascalSummer Class
  8. 8. Work onORACLE
  9. 9. Left ORACLE to do Websites
  10. 10. Link Exchange$256m to MS
  11. 11. And Now? Poker!?
  12. 12. Party Hard!
  13. 13. Tribes…
  14. 14. Investor
  15. 15. Zapatos?
  16. 16. Runningout of $$
  17. 17. Pivot
  18. 18. CoreBusinessOutsourcing…
  19. 19. 20% inventory Lost $500K
  20. 20. LogisticsIssues…
  21. 21. LoosingTons of Dollars
  22. 22. I will drive the truck my-self this time… *He did it in fact.
  23. 23. Zappos Book Library
  24. 24. 200370% of thevendors…
  25. 25. Pivot
  26. 26. 2003Drop ShippingRemoval fromZappos Business
  27. 27. 24/7 warehouseNo Call center ScriptsNo AVG handle timeTrust in People - 6h call
  28. 28. Fun with Little Weirdness
  29. 29. 1999 = Largest Selection of Shoes2003 = Customer Service2005 = Culture and Core Values2007 = Personal Emotion Connection2009 = Delivering Happiness

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