Coaching & desenvolvimento de times

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Coaching & desenvolvimento de times

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Coaching & desenvolvimento de times

  1. 1. Coaching & Desenvolvimento de Times@diego_pachecoabout .me/diegopacheco
  2. 2. Sim, Eu trabalho com TI…(Gosto de Dinossauros) diego.pacheco@ilegra.com @diego_pacheco diego-pacheco.blogspot.com github.com/diegopacheco
  3. 3. #coachilegra11
  4. 4. Let me remind you on Agile / Lean...
  5. 5. Yes, Agile & Lean /Kanban !!!
  6. 6. http://agilemanifesto.org/
  7. 7. Agile>Scrum
  8. 8. Thomas Jefferson In matters of style, swim with the current; In matters of principle, stand like a rock.
  9. 9. Lean Why do it at all ? Remove Waste
  10. 10. Respect People
  11. 11. Kanban is 80% about People!"Putting people in good systems results in better results than putting people in bad systems – soattending to the systems will help the peoples behavior" via @alshalloway
  12. 12. The Essence of Kanban is…1. Visualize the Workflow2. Limit WIP3. Manage Flow4. Make Process Policies Explicit5. Improve Collaboratively (using Models and the Scientific Method)
  13. 13. http://agileconsulting.blogspot.com/2011/07/explaining-why-limiting-wip-is-so.html
  14. 14. Deming’s 14 Points
  15. 15. Deming – Beyond Process and tools...
  16. 16. Getting StartedSo… Out Coaching Training Begins 
  17. 17. I’m afraid of Cthulhu (and talk about...Psychology, People, Teams and my-self being badinterpreted… )
  18. 18. Difference between Management & Leadership
  19. 19. The difference is…
  20. 20. Coach, Your journey just began...
  21. 21. Why do Coaching ?
  22. 22. John Wooden has the answer(At least for me)
  23. 23. #1 - Group activity – Working Agreements + Consensus Notes
  24. 24. I coin my own definition(1934)…
  25. 25. John Wooden Success Pyramid...
  26. 26. Coach, How it works…
  27. 27. Like in XP. It’s time for a metaphor... Or more than one...
  28. 28. Coaching as Training Wheels
  29. 29. You are a Gardner! You grown teams.
  30. 30. Coach as Gardner... Focus ON/OFF Coaching Tools (Tool set) The System
  31. 31. People are not Resources.
  32. 32. Coaching focusing on LONG TERM...
  33. 33. Coaching is more than feedback(seed).
  34. 34. Coaching is HARD Work(Harvest).
  35. 35. 2 coaching manifestations – Coaching
  36. 36. 2 coaching manifestations – Agile Coaching
  37. 37. Let’s start talking about PURE Coaching
  38. 38. Coach % People & Teams
  39. 39. ASK Questions. Don’t give easy answers!
  40. 40. Coach a Coach Like a hospital...
  41. 41. Everything must have...
  42. 42. Purpose - Create PUBLIC Ownership/Mastery.
  43. 43. Purpose - Be Passionate...
  44. 44. HAKA… wtf ?
  45. 45. CHA = Conhcimento + Habilidade + Atitude
  46. 46. Lead by Example – You need believe...
  47. 47. A tree MUST BAND...
  48. 48. Stewardship... Power to loose power
  49. 49. Mind your language – Focus to Grow the team,
  50. 50. Deliberate Practice
  51. 51. Deliberate Practice (Deming was ALWAYS right) People are Good! 85% of the problems are about People
  52. 52. Discipline...
  53. 53. Discipline... Is not dictatorship !!!
  54. 54. Lots of Patience...
  55. 55. Be Aware... Things that coach must know...
  56. 56. #B0 - Obvious – There is no such as thing.
  57. 57. #B1 - ...Unfortunately.
  58. 58. #B2 - Listening Filters
  59. 59. #B3 – Effective Learning – Teach !!!
  60. 60. #B3 – People need Teach to Learn...
  61. 61. #B4 - Influence
  62. 62. #B5 – Where you are as a Coach?
  63. 63. #B6 – What really Motivate us ?
  64. 64. #B7 – Be aware of people needs...Somethings that every PEOPLE want!You need be conscious about it...
  65. 65. #B7 – People make Progress and SEE it...
  66. 66. #B7 – People want you recognize they...
  67. 67. #B7 – People want feel unique, special,exclusive and you threat they that way...BUT be careful with EGO.
  68. 68. #B7 – People just want feel...
  69. 69. #B8 – Maslows Human needs model
  70. 70. People Limit they selfs... Believes that limit!Seek and Destroy this believes! (Remember TOC?)
  71. 71. As a Coach you Focus on...
  72. 72. #F1 - As a Coach you job is promote change...
  73. 73. #F2 - CommandIntent VS C2Command Intent VS C2
  74. 74. #F3 - Make conditions to people be Empowered.
  75. 75. #F3 - Make conditions to people be Empowered.
  76. 76. #F4 - Make communication Effective.
  77. 77. #F5 - See & Threat -- Team Dysfunctions
  78. 78. #F6 – Help People to Self-Organize
  79. 79. #F6 – Help People to Self-Organize - Removing Waste
  80. 80. #F6 – Help People to Self-Organize – Mind Mapping
  81. 81. #F7 – Pomodoro – Time Management, Focus & Productivity
  82. 82. #F8 - Tuckmans forming, storming, norming & performing Bruce Tuckman (1965)
  83. 83. #F8 – Shu Ha Ri RI Advising HA Coaching SHU Teaching
  84. 84. #F8 – Change Styles – Help the team to SelfOrganize - Where you want to go ?
  85. 85. #F8 – On the road to self-organization...
  86. 86. #F9 – Forget some tools!People must do it manually.
  87. 87. #F10 – Manage Constraints instead of People!
  88. 88. #F10 – ADD / REMOVE Constraints Experiment...
  89. 89. Some Coaching Tools... To help in your journey.
  90. 90. #T1 - System Thinking – Tree/forest metaphorFrom far = Symptoms, Close you see the root cause
  91. 91. #T1 – System is a group of independent butinterrelated elements comprising an integrated whole. Systems Characteristics • Structure (Composition of elements) • Behavior (Process - Input - output) • Interconnections (Structural & Functional Relationship) • Emerging Properties(Not appear on individual elements)
  92. 92. #T1 – Butterfly Effect – There is Cause &effect between the parts of the system.
  93. 93. #T1 – Root cause – The cause who generatethe bigger number of effects.
  94. 94. #T1 – System Thinking in Action
  95. 95. #T1 - System Thinking – Big Picture
  96. 96. #T1 - System Thinking – Communicating danger signals
  97. 97. #T1 - System Thinking – Tools
  98. 98. #T1 - 5 whys Don’t attack the symptoms!
  99. 99. #T1 - Critical Chain
  100. 100. #T1 – System Thinking - Diagram of Effects
  101. 101. #T2 – SWOT
  102. 102. The Enterprise Game
  103. 103. #T3 - Visual Thinking
  104. 104. #T3 – Visual Thinking - Materials
  105. 105. #T3 – Visual Thinking - Kanban board
  106. 106. #T4 - Toyota Kata: Continuous Improvement* http://www-personal.umich.edu/~mrother/Homepage.html
  107. 107. #T4 - Toyota Kata: Coaching
  108. 108. #T5 - Let it go... DELEGATE
  109. 109. #T5 - Beware of the Exposure. Good or Bad ?
  110. 110. #T6 – Facilitation Cards
  111. 111. #T7 - Do Experiments... Learn from they.• Work from home• Give People your responsibilities• Change people seats• Actions * Book & Movie Club• Say something BUT don’t do it• Let people alone in meetingswithout upfront notification• Listen and DO NOTHING - whenpeople they expect you to kicktheir asses.
  112. 112. #T7 - inspect and adapt
  113. 113. #T8 - This is not Feedback...
  114. 114. #T8 - ...Struggle to change... Feedback is not enough.
  115. 115. #T8 - This is Feedback.
  116. 116. #T9 - Observation is everything!
  117. 117. #T9 - Observation at the ACT
  118. 118. #T10 -(Breath and Reflect)*
  119. 119. #T10 -(Breath and Reflect)* - Awareness
  120. 120. #T11 – GROW a coaching model...
  121. 121. Agile Coaching... Now an Specific Kind of coaching124
  122. 122. Agile Coaching - Facilitation
  123. 123. Agile Coaching - Reaching Agreement
  124. 124. Agile Coaching – Learning from failure
  125. 125. Agile Coaching – Spread Success
  126. 126. Agile Coaching – Enlisting Support
  127. 127. Agile Coaching – Conflict Navigation
  128. 128. Agile Coaching – Failure Modes
  129. 129. Agile Coaching – Failure Modes
  130. 130. Agile Coaching – Success Modes
  131. 131. Agile Coaching – Success Modes
  132. 132. Agile Coaching – Big Visible Charts
  133. 133. Agile Coaching - Retrospectives
  134. 134. Start Soft  PI NI PE NE
  135. 135. Look real data... Avoid Judgment
  136. 136. Improving Visualization & Structure
  137. 137. Too Many issues ?
  138. 138. Team Priority Colors
  139. 139. Structure & evolve after sometime...
  140. 140. Team Values - ...OR Attitudes. • XP • Attitudes
  141. 141. Custom Team Values
  142. 142. Force Field Analysis • Brainstorm • System Thinking • Easy to get started.
  143. 143. Force Field Analysis
  144. 144. Fishbone
  145. 145. Fishbone
  146. 146. Fishbone
  147. 147. ROTI – Retrospective of Retrospective... • Problem Solving • Move Forward • Information
  148. 148. SMART Goals – Don’t buy weak goals.
  149. 149. People / Team Value Mapping
  150. 150. Build a Retrospective Timeline
  151. 151. Agile Coaching – Reinforce the rightprocess and practices for you team.
  152. 152. Feedback happens everywhere
  153. 153. You need enforce engineer practices Lean
  154. 154. Help people to work around stories... Como usuário <USER> Eu quero<FUNCTIONALITY> (Então isso <BENEFIT>) INVEST in Good Stories, and SMART Tasks I - Independent S - Specific N - Negotiable M - Measurable V - Valuable A - Achievable E - Estimable R - Relevant S - Small T - Time-boxed T - Testable
  155. 155. Teach people to explicit deal with Tech Debt.
  156. 156. Teach people to work on waves... Dirt Road Cobblestone Road Highway Time ComplexityValue Added Scalability Risk
  157. 157. Why care about Continuous Integration
  158. 158. Encourage Conversations
  159. 159. Encourage CODE Standars...
  160. 160. Encourage Refactoring
  161. 161. Encourage TDD – For better design
  162. 162. Levels of testing – Leverage your protection!
  163. 163. Integrations Testes - Chart
  164. 164. Software Architecture Is a big deal!
  165. 165. Pair Programming
  166. 166. Pair Programming
  167. 167. Pair Programming
  168. 168. Brain Sync
  169. 169. Pair Programming
  170. 170. Define Team Rules(sometimes Constraints)Some stuff that I’m doing(examples)...
  171. 171. Money Works(You to pay the Retrospective Beers...)
  172. 172. Taxes can be fun... In agile at least =)
  173. 173. Working Agreements
  174. 174. Local Custom Process Enforcement
  175. 175. ...Small but important things as well, Nothing to hide...
  176. 176. Vacations…
  177. 177. Responsibilities must be explicit and visual.
  178. 178. Take Actions... Sometimes you need trust your GUTS.
  179. 179. * Of the week – (15)
  180. 180. Clubs... (Think in your team needs...)
  181. 181. Vacation Presentation PLUS BLIND Change (3 weeks)
  182. 182. Agile is not Religion (Be careful) Daily Example...
  183. 183. Let’s become heroes...
  184. 184. Don’t Change the culture, Changethe System, change the world!
  185. 185. Promote the Culture... Changing the System!Some stuff that I’m doing...
  186. 186. DOJOs – CODE – Lighting Talks + ...
  187. 187. FREE Food has a important place...
  188. 188. Shared Code, Ideas and Standards(Code review, Pair programming, Dojos, Lighting Talks...)
  189. 189. One team, One problem, One CODE...
  190. 190. Always with Retrospectives...
  191. 191. Don’t forget the fun...
  192. 192. Architect As Coach & DevsSome thoughts about my 2 functions...
  193. 193. 2 Hats – NOT SO EASY!
  194. 194. Architect As Coach & Devs Agile Constraints Process Dev. Services Software Software Architecture Architecture Customer(Team – As Devs) (Me – As Coach)
  195. 195. A Coaching Story... (Wrapping up)
  196. 196. Teach Kung Fu? ...It depends on the reason(Purpose).
  197. 197. There is no such thing as bad students.ONLY Bad Teachers!!!
  198. 198. …Stupid stuff, really ?
  199. 199. Jacket on. Jacket off. Hang the jacket. Jacket off. Put iton the ground. Now, hang the jacket... with attitude.
  200. 200. ...Change the mindset, changing the system first!http://www.mindset.ws/images/misc_elements/iceberg-diagram.gifhttp://blog.anascimento.net/wp-content/uploads/2010/02/Scrum.jpg
  201. 201. "Kung Fu is in everything we do. How we put on a jacket,how we take off a jacket, how we treat people. Everythingis Kung Fu."
  202. 202. Drive out fear.
  203. 203. Recommended Books
  204. 204. Recommended Books
  205. 205. Recommended Books
  206. 206. Coaching Game
  207. 207. Fishbowl Conversation
  208. 208. Coaching & Desenvolvimento de TimesThank You !!!@diego_pachecoabout .me/diegopacheco
  209. 209. #coachilegra10:00 – 10:15 – Warm Up10:15 - 12:00 - Lecture Part 1 / Mini Dynamic Activity 112:00 - 13:00 - Break for Lunch13:00 - 13:30 – Warm Up / Mini-Game13:30 - 14:40 - Lecture Part 214:40 - 15:00 – Coffee Break15:00 - 16:00 - Fish Bowl16:00 – 17:30 - Coaching Game17:30 - 18:00 - Retrospective
  210. 210. Coaching Game – Create a Story for me Please.
  211. 211. Coaching Game – The Scope (Drew me ALL in ONEStory Developer
  212. 212. Coaching Game – Agile Tools Process Planning(10 mim) Retrospectivo(15 mim) Tools Pairing standup 2 mim meeting Feedback value mapping Cartolina + Postits + Canetinhas
  213. 213. Coaching Game – The Characters Não concorda com nada Sabotador Precisa falar sempre(Pouco sensivel) Vai sempre na direção Oposta Tem medo, repete muito as coisas Excelente executor de tarefas Leprechaun Sabe de uma informacao muito util Concorda com tudo mas nao fala nada Subestima seu valor, ODEIA quem discorda Muito Emotivo
  214. 214. Coaching Game – The Characters Gossip Girl Perde o foco muito facil Aceita Feedback, mas nao muda Demora para executar tarefas Nao confia em quem nao fala nada
  215. 215. Coaching Game – Better & Worst Sabotador Explica para ele o Por que das coisas SE Seu medo é removido Medo de nao ser reconhecido Por que ninguem seu trabalho Leprechaun Se mostrado como ele eh importante ao time, e que precisam dele Se tratado com muita educacao
  216. 216. Coaching Game – Better & Worst Gossip Girl SE pedido para usar uma ferramenta de gerenciamento de tempo Se dado um norte mais concreto

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