Florida State PST Certification Section 1.0 Roles/Duties of the Public Safety Telecommunicator (PST)

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Florida State Public Safety Telecommunicator test prep Section 1.0 Roles / Duties of the Public Safety Telecommunicator (PST)

LEARNING GOAL:
To provide the student with knowledge of the roles and responsibilities of the PST, the historical development and evolution of the profession, and the differences between call-taking and dispatching.
OBJECTIVES:
01.0 - Understand the roles/duties of a Public Safety Telecommunicator.

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Florida State PST Certification Section 1.0 Roles/Duties of the Public Safety Telecommunicator (PST)

  1. 1. Professional Ethics and the Role of the Public Safety Telecommunicator
  2. 2. LEARNING GOAL To provide the student with knowledge of the roles and responsibilities of the PST, the historical development and evolution of the profession, and the differences between call-taking and dispatching.
  3. 3. 01.01The History of “911” Comprehend the historical development of the role of the telecommunication profession .
  4. 4. First documented police communications 01.01(1)The first documented police communications was in Old England where the constable carried a hand bell or rattle, sometimes referred to as a ratchet. If he needed assistance, he would rattle the ratchet to alert others in the area of his need.
  5. 5. “Private Boxes”, 1.01(1) In 1870, The Chicago Police Department updated their signal lights to call booths called private boxes, where only officers and reputable citizens were issued keys that would allow them access to the private box. Telephones were eventually added to call booths linking the officer with the police department.
  6. 6. “On the air” voice communication The Detroit Police Department was the first to use an “on the air” voice transmission which enabled one-way radio communication from the police department to the officer.
  7. 7. Police cars with radio receivers Radio communication evolved with California equipping police cars with radio receivers.
  8. 8. First two-way radio Bayonne, New Jersey improved radio communications by implementing the first two-way radio system.
  9. 9. Florida PST Certification 01.01(2) In 2010, the profession evolved further by requiring all PSTs to become state certified in Florida. Section 401.465, Florida Statute, requires anyone working in a public safety answering point (PSAP) to receive mandated training and certification prior to working independently.
  10. 10. 01.02 Describe The Evolution of Telecommunications and 911
  11. 11.  01.02(1)Initially, when requiring emergency assistance, citizens would dial “0” for the operator, placing the operator in the position of determining the emergency and locating the appropriate agency for the caller.
  12. 12.  01.02(2) The 911 system was developed with the first test call being made in Haleyville Alabama in 1968. Citizens were then able to dial one common emergency number, where a 911 call taker was then required to ask for the location of the emergency and caller’s phone number.
  13. 13. First 911 enhanced call  01.02(3)The 911 system evolved to include an enhanced feature, allowing the telephone number, address and name of the caller to automatically be displayed on the 911 screen. The first enhanced call was received in Orange County, Florida in 1980.
  14. 14. 911 goes national  In 1999, President Bill Clinton declared 911 as the National Communications Number.  911 is the emergency number used in the United States and Canada.
  15. 15. 01.03Understand the proper conduct of a public safety telecommunicator
  16. 16. PST Professionalism • 01.03(1) As a public servant, a PST is held to a higher standard of professionalism. • 01.03(2) PSTs will conduct themselves on and off-duty in such a manner that any public actions and behavior reflect favorably on the profession.
  17. 17. Conduct • 01.03(3)PSTs will not engage in conduct which discredits the profession or its members, or which impairs the operations of the agency. Behaviors that might discredit the profession, the agency, or its members include: • (a)Negative attitude and demeanor • (b)Gossiping • (c)Making derogatory statements about any agency or its members • (d)Inappropriate behavior • 1. Insubordination • 2. Misuse of equipment • 3. Inappropriate use of social media
  18. 18. 01.04Define the difference between a call taker and a dispatcher as it relates to public safety telecommunications
  19. 19. 01.04(1)Call taker: Is responsible for answering incoming calls; having working knowledge of their agency’s resources; determining if it’s an emergency or non-emergency call; classifying as a law, fire or Emergency Medical Services (EMS), response; gathering pertinent responder and life safety information and relaying information in a timely manner.
  20. 20. 01.04(2)Dispatcher • is responsible for receiving and transmitting pertinent information, tracking responders, vehicles, equipment and recording other information; determining the appropriate type and number of resources to send in a timely fashion, while keeping responder safety in mind.
  21. 21. 01.05Understand the importance of adhering to dress codes (if applicable) and personal hygiene
  22. 22. 01.05(1) Dress Code • (1) Importance of adhering to the dress code includes: • (a)Displays a positive public image • (b)Demonstrates professionalism • (c)Establishes uniformity
  23. 23. 01.06Understand the importance of reporting for duty and the impact absences have on a communications center.
  24. 24. Duty Requirements • 01.06(1)Public safety telecommunications is a 24/7/365 environment, with professionals that work holidays and during states of emergency. • 01.06(2)PSTs should be at their post and prepared to work at their required time.
  25. 25. Absences • 01.06(3)Explain the impact absences have: • 01.06.3(a)Increases cost due to overtime • 01.06.3(b)Puts additional workload on others • 01.06.3(c)Lowers morale • 01.06.3(d)Adversely affects staffing • 01.06.3(e)Adversely affects standard of care provided to the public

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