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Remote Usability Testing


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Whether you're conducting research for a well established product/service or a startup that hasn't fully penetrated the market yet, you're going to have to talk to past, current and potential customers, and the most efficient way to do that is to conduct remote one-on-one usability tests.

Published in: Design
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Remote Usability Testing

  1. 1. RemoteUsability TestingDiane Loviglio@dianeloviglioGeneral AssemblyMarch 18, 2013
  2. 2. Architecture & Anthropology Startup Founder UX Researcher Startup Advisor
  3. 3. Gaining empathy for ...
  4. 4. What We’ll Be Learning Today What is User Research? Why do User Research? When to do a Remote Usability Study Recruiting Participants - Remote Usability Techniques - Tools for Desktop & Mobile Conduct a Remote Usability Test
  5. 5. What is User Research? Understanding past and current behaviors in order to use them as a proxy for future behaviors.
  6. 6. Why do User Research? gain empathy their motivations their values their needs their behaviors
  7. 7. When to do Remote Usability Study?* when you want to test a user interface* when you want to watch the user’s cursor* when you have a working prototype or live site* when you don’t need the context of the users environment to understand their behavior
  8. 8. Recruiting Participants
  9. 9. Recruiting Participants Your own customers.
  10. 10. Recruiting Participants
  11. 11. Remote Usability Techniques
  12. 12. Remote Usability Techniques Get to know them for a little bit.
  13. 13. Remote Usability Techniques Give them one task.
  14. 14. Remote Usability Techniques Then shut up!
  15. 15. Remote Usability Tools
  16. 16. Remote Usability Tools - Desktop Google Hangout google hangout - take screenshot of me doing it with and sss homepage up.
  17. 17. Remote Usability Tools - Mobile Hug your laptop.
  18. 18. Remote Usability Tools - Mobile Reflection App
  19. 19. Conduct a Remote Usability Test
  20. 20. Tell me a little bit about your style. Is there anything you want to improve on?Great, with that in mind, why don’t you try to get that help.Go to
  21. 21. Further Reading
  22. 22. RemoteUsability