Question Everything: The Power of Asking Questions

99 views

Published on

Slides for the ending Keynote at the 2017 Professional Development Days for PMI-MN

Published in: Leadership & Management
  • Be the first to comment

  • Be the first to like this

Question Everything: The Power of Asking Questions

  1. 1. YOU KNOW YOU ARE DESPERATE FOR AN ANSWER . . . WHEN YOU LOOK AT THE SECOND PAGE OF GOOGLE
  2. 2. Questionologist
  3. 3. Questionologist
  4. 4. WHY?
  5. 5. WHY?
  6. 6. # Questions/Day at age 4 100 to 400
  7. 7. Questions Drop Off the Cliff After Age 4 Source: amorebeautifulquestion.com
  8. 8. Why Fewer Questions?  Parents say, “Enough!”  Teachers say, “Give me answers!”  Bosses say, “My way or the highway!”  You say, “I don’t have time.”
  9. 9. Focus = Tunnel Vision
  10. 10. “I’ve often had to wear the challenger hat on a team . . . the end product is always better with a challenger on the team.” - Steve Compton, PMP
  11. 11. The Power of Asking Questions Why What How
  12. 12. WHY: Ask MORE & BETTER Questions  Prevent Disaster  Gain Clarity  Shape the future Why
  13. 13. Project: Spaghetti Sauce
  14. 14. The recipe called for 2 cloves of garlic, minced
  15. 15. My idea of 2 cloves of garlic
  16. 16. Assumption = taken for granted as true, a belief
  17. 17. Situation: Man lying in the gutter Person 1 A bum lying in the gutter Assumption: Only bums lie in gutters. Person 2 A unconscious/hurt man lying in the gutter who needs help. Assumption: Anyone lying in the gutter is in need of help.
  18. 18. WHAT IF I’M WRONG?
  19. 19. Wrong assumptions can have painful consequences
  20. 20. Does your dog bite?
  21. 21. What lurks below?
  22. 22. 1986 Challenger Disaster
  23. 23. 2007 I-35 Bridge Collapse
  24. 24. "In light of what happened, I would say we thought we had done all we could. Obviously something went terribly wrong.“ - Dan Dorgan, MnDOT Bridge Engineer, shortly after collapse of the I-35 bridge
  25. 25. Effectiveness vs. Efficiency Effectiveness Efficiency ? Right Things Things Right
  26. 26. “If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask, for once I know the proper question, I could solve the problem in less than 5 minutes.” - Albert Einstein
  27. 27. What: Questions Challenge . . .  Perceptions & bias  The “way it’s always been done”  Lack of clarity What
  28. 28. The First Step in a Critical Conversation is to realize that there are different perspectives It can be a matter of perspective . . .
  29. 29. The E Test
  30. 30. Which Way Did your E point?
  31. 31. All Knowledge Question: Perceptions, bias
  32. 32. All Knowledge What You Know What They Know
  33. 33. All Knowledge Your Interp. What You Know Other Person’s Interp. What They Know Mickey Mouse Theory
  34. 34. All Knowledge My interp. What I Knew MILs Interp. What MIL Knew
  35. 35. Question: The Way It’s Always Been Done Parable of the 5 Monkeys
  36. 36. Question for Clarity—Scope  Goals—broad aims?  Objectives—results and level of change?  Schedule?  Tasks?  Resources?  Budget?  Risk Assessment & Management?
  37. 37. Case Study: Healthier by the Holidays
  38. 38. Goals—broad aims  Healthy for longer, active life  Slim and strong appearance  Inspire others to healthier living
  39. 39. Objectives & Schedule– results & level of change  Lose Weight  20 lbs (9/7 to 12/20)  Increase Fitness  plank time from 1 min to 5 min  # full push ups from 2 to 20  cardio circuit time from 6:40 min to 3 min
  40. 40. Tasks-Daily  Weigh-in  Eat mostly Paleo-style  Record Food Intake, adj. for 1#/week loss  10,000 steps  Stretching, planks/push ups  3X/week minimum, exercise room/weights
  41. 41. Budget, Resources  Budget, $0 (other than food)  Resources (already have)  Fitbit  Aria Scale (syncs with Fitbit)  Exercise room with equipment  Workout clothes  Various Cookbooks, Recipe Sources  Apps: ○ Fitbit, MyFitnessPal, FitList
  42. 42. Risk Assessment & Management  Risk: Exercise Procrastination  Manage: Exercise in AM  Risk: Poor food choices, esp. meals out  Manage: reduce meals out  Manage: preview menus online  Manage: Plan meals weekly, prep on weekends
  43. 43. Your Turn: Personal Project Clarity  Goals—broad aims?  Objectives—results and level of change?  Schedule?  Tasks?  Resources?  Budget?  Risk Assessment & Management?
  44. 44. How: Asking Questions  Probing: 5 Whys  Question storming  How might we . . . ?  What if . . . ? How
  45. 45. Root Cause: For Want of a Nail
  46. 46. For want of a nail the shoe was lost, for want of a shoe the horse was lost, for want of a horse the knight was lost, for want of a knight the battle was lost, for want of a battle the kingdom was lost. So a kingdom was lost—all for want of a nail. Root Cause: For Want of a Nail
  47. 47. 5 Whys to the Root Cause Sakichi Toyoda
  48. 48. Problem: Expense Tracking System not used Why aren’t people using it? Why don’t you like it? Why don’t you have the information?
  49. 49. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Question storming
  50. 50. How to Question Storm 1. Identify problem 2. Question storm at least 25 questions 3. No discussion, judging, or answering 4. Write questions on whiteboard 5. Prioritize top 3-5 questions to answer 6. Then brainstorm for solutions
  51. 51. How might we . . . ?  How are we going to tackle project XYZ? Vs.  How might we tackle project XYZ?
  52. 52. Why do I have to wait for the picture?
  53. 53. “The important thing is to never stop questioning.” - Albert Einstein

×