2 childhelpline 147 basics

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2 childhelpline 147 basics

  1. 1. Peer Exchange Workshop Kuala Lumpur 8th – 12th March 2010 Childhelpline 147: Basics
  2. 2. Pro Juventute in Switzerland
  3. 3. Switzerland in Europe
  4. 4. 3 Helplines (German, French, Italien) 75% 147 German 20% 147 Italian 147 5% French
  5. 5. 147: Cooperation with Government Financiers BSV (Federal authoriti) K A N T O N E … … AG AP BE BL SO FR JU VS … … … Pro Juventute 147 German 147 French 147 Italian Customers Childern and youth 5
  6. 6. 147: Costs of operating 3'500'000 3'000'000 2'500'000 2'000'000 1'500'000 1'000'000 500'000 0 1998/99 1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08 Bund Beiträge Dritter Spenden Defizit pj Aufwand Netzstellen
  7. 7. Topics counseling French German Italien Family Famille Amour, Amitié, Sexualité Love, Friendship, Sexuality Family Love, Friendship, Sexuality Amour, Amitié, Sexualité Famille Family Love, Friendship, Sexuality School Education Ecole, formation, argent, finances Addiction, Health Santé, dépendance Violence Violence School Education Ecole, formation, argent, finances School Education Addiction, Health Santé, dépendance Violence Violence Suicidality Addiction, Health Suicidality Idée de suicide 0% 10% 20% 30% 0% 10% 20% 30% 40% 50% 0% 10% 20% 30%
  8. 8. 147: Consulting Approach Theoretical background Application in practice Systemic approach Creating awareness for resource Resource-oriented Expand restrictet possibilities for action Solution oriented Find solutions together with the caller Empowerment Enhance self-esteem
  9. 9. Limits of councelling by Helpline Limits Consequences for consulting process Anonymity of the caller Responsibility for implementation lies with the No callbacks from 147 caller No face-to-face contact Phone: acoustical channel Cooperation with institutions of local social SMS: writing, identity chageabel, system answer delayed Chat: writing, identity changeable Crisis Intervention only possible with local Variety of concerns partners
  10. 10. Cooperation in Crisis Intervention Conselling by 147 Clarify suicidal, dissuaded from suicidal ideation , involve caregiver Clarify violence situation, Clarify protection options, involve caregiver Placement to specialized agencies Child and Adolescent Psychiatric Service Crisis Intervention Center Victim support Possible Interventions Intervention with the content of the caller Danger: Intervention without content of caller Partners: Police, Emergency Medical Services, Ambulance

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