1.
OUR
MISSION

2.
TO CREATE MEMORABLE
EXPERIENCES BETWEEN
BRANDS & CONSUMERS

3.
OUR
VISION

4.
TO BE THE LEADER IN
INNOVATING REMARKABLE
CONSUMER EXPERIENCES,
CREATING LOYALTY AND VALUE
WITH EVERY ENGAGEMENT.

5.
OUR VIBES

6.
VIBES:
VALUES THAT INSPIRE US TO GO
FROM GOOD TO GREAT

7.
BE
REMARKABLE

8.
BE REMARKABLE
We are much more than a call center;
we are an engagement center that is in
the business of creating remarkable
consumer experiences. Every one
of our team members has the ability to
directly affect someone’s day each and
every day—we have the power to
AMAZE.

9.
INSPIRE
CHANGE

10.
INSPIRE CHANGE
Encourage ourselves and others to
lead forward-thinking change.
Keep imagining new and better ways to
live and work. Be willing to try harder,
embrace failure and lead the
way to out think and outperform.

11.
ENABLE
SUCCESS

12.
ENABLE SUCCESS
Do everything in your power to
contribute to a positive
outcome. No one likes road blocks,
so don’t be one. Offer up a different
solution, or better yet…work to find
a WIN-WIN. Be Proactive. Be
Smarter.

13.
WORK AS A TEAM
ACT AS A FAMILY

14.
WORK AS A TEAM, ACT AS A FAMILY
We develop friendships that become
extended family, engage with
leaders that become lifelong mentors
and create memories that go beyond
the job description. Get to know
those around you, seek out
commonalities, and spend time with
each other outside of the workplace.

15.
CELEBRATE
WINS

16.
CELEBRATE WINS
Recognize and celebrate our wins.
Celebrate and reflect on the obstacles
we overcame, roadblocks we knocked
down, sacrifices we made, and the
rigorous task of continuing to strive
forward relentlessly, never giving up
along the way.

17.
PAY IT FORWARD

18.
PAY IT FORWARD
The most rewarding part of life is when
you can give back and touch the
lives of others. Paying it forward is
such a simple concept, yet makes such
a powerful impact.

19.
DESIRE
GROWTH

20.
DESIRE GROWTH
Knowledge is Power. The more
knowledge you have, the more potential
you can unlock and the more
opportunities available to you. Seize
opportunity by opening your mind to
learn something new every day –
challenge the standard, seek to
learn from others and engage in
shaping the future.

21.
HAVE FUN,
SMILE MORE
LAUGH
OFTEN

22.
HAVE FUN, SMILE MORE, LAUGH
OFTEN
Life is journey, not a destination.
Enjoy the journey. Have fun along
the way. When something is no longer
fun, then it’s not worth doing. Show
our smiles often, make the best out
of every situation, and have fun
along the way.

23.
BUILD
TRUST

24.
BUILD TRUST
Enable positive relationships
through positive communication.
Refrain from negative words like
DON’T, and CAN’T and replace them
with what you CAN do. Be thoughtful,
simply because you can and give credit
where credit is due.

25.
BE
PASSIONATE

26.
BE PASSIONATE
When you’re passionate about what you do,
your job is no longer about punching a time
clock and going home, it becomes invigorating.
Believe in why you are here and in
our vision to create remarkable experiences.
Passion is the necessary ingredient in making a
difference in where you are today and what you
will become. Passion will open doors to
endless opportunity

27.
INSPIRE WITH
CHARACTER

28.
INSPIRE WITH CHARACTER
We can all learn something from each other.
While we inspire, we carry ourselves
with confidence and compassion,
not arrogance and negativity, because we
believe that having a good character is an
enabler of success and leadership.