Outsourcing Benefits of Call Centers in Costa Rica
Outsourcing Benefits of
Call Centers in Costa Rica
Call centers in Costa Rica offer many
benefits that are not available in many
of their U.S. counterparts.
We will be discussing a few of these
benefits and why choosing a call
center in Costa Rica not only helps to
build and improve domestic and
international customer relationships,
but also helps to lower total costs as
opposed to using a U.S. based call
Amongst the many areas and issues that
a company may have when considering
“outsourcing” their help desks and
customer services, is that they will lose
their customer relationships and in turn,
lose future sales.
This is where call centers in Costa Rica
can reassure you that they are who you
are looking for, and that you can trust
them with your customer relationships
Whereas typical call centers in the U.S.
may speak one language, English, Costa
Rican call centers have employees that
are bilingual in both English and Spanish,
as well as some that are multilingual,
knowing English, Spanish and either
Portuguese, Italian or German.
The ability to have customer service
representatives that speak a wide range
of languages not only helps when you are
working with multinational clients, it also
helps when you are dealing with
domestic customers as well.
Home to over 200 high tech, multinational
companies thanks to the outstanding
academic level of its population, as well as
the high standard of modern services,
Costa Rica also offers 100% redundancy,
and more than 90% of its energy is
AT A LOWER
To put it short and simple, lower costs
overall. Whereas domestic call centers
may not have renewable energy resources,
certain Costa Rican call centers benefit
from the over 90% renewable energy,
which in turn lowers their costs.
AT A LOWER
DOES NOT MEAN
Costa Rica ranks number 1 in Latin
America in labor-employer relations, what
this means for a potential partner is that
your employees will be satisfied with their
employer and in turn promote a positive
attitude and disposition to all incoming
calls and clients.
Along with Costa Rica ranking number 1 in
labor-employer relations, they also rank
number 1 in Latin America for their
education system, ensuring that all
workers who are representing your
company and customer service are
educated with either a high school diploma
and/or college degree.