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Outsourcing Benefits of Call Centers in Costa Rica


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Outsourcing Benefits of Call Centers in Costa Rica

  1. 1. Outsourcing Benefits of Call Centers in Costa Rica
  2. 2. Call centers in Costa Rica offer many benefits that are not available in many of their U.S. counterparts. We will be discussing a few of these benefits and why choosing a call center in Costa Rica not only helps to build and improve domestic and international customer relationships, but also helps to lower total costs as opposed to using a U.S. based call center. BENEFITS
  3. 3. Improve Customer Relationships, Both Domestically and Internationally
  4. 4. CONSIDERATIONS Value Proposition Amongst the many areas and issues that a company may have when considering “outsourcing” their help desks and customer services, is that they will lose their customer relationships and in turn, lose future sales.
  5. 5. CONSIDERATIONS This is where call centers in Costa Rica can reassure you that they are who you are looking for, and that you can trust them with your customer relationships and services. Whereas typical call centers in the U.S. may speak one language, English, Costa Rican call centers have employees that are bilingual in both English and Spanish, as well as some that are multilingual, knowing English, Spanish and either Portuguese, Italian or German. The ability to have customer service representatives that speak a wide range of languages not only helps when you are working with multinational clients, it also helps when you are dealing with domestic customers as well.
  6. 6. Better Service at a Lower Cost
  7. 7. Home to over 200 high tech, multinational companies thanks to the outstanding academic level of its population, as well as the high standard of modern services, Costa Rica also offers 100% redundancy, and more than 90% of its energy is renewable. BETTER SERVICE AT A LOWER PRICE
  8. 8. What Does This Mean For Your Business?
  9. 9. To put it short and simple, lower costs overall. Whereas domestic call centers may not have renewable energy resources, certain Costa Rican call centers benefit from the over 90% renewable energy, which in turn lowers their costs. BETTER SERVICE AT A LOWER PRICE
  10. 10. LOWER COST DOES NOT MEAN LOWER QUALITY Costa Rica ranks number 1 in Latin America in labor-employer relations, what this means for a potential partner is that your employees will be satisfied with their employer and in turn promote a positive attitude and disposition to all incoming calls and clients. Along with Costa Rica ranking number 1 in labor-employer relations, they also rank number 1 in Latin America for their education system, ensuring that all workers who are representing your company and customer service are educated with either a high school diploma and/or college degree.
  11. 11. Thank you!800.523.5867 @DialogueMkting