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Grs customer conf 2013 transitions

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Grs customer conf 2013 transitions

  1. 1. 5/17/2013 15/17/2013 1Thanks to ourPlatinum Sponsor!
  2. 2. 5/17/2013 25/17/2013 2“The function ofleadership is to producemore leaders, not morefollowers.” –Ralph Nader
  3. 3. 5/17/2013 35/17/2013 3Of consumerssurveyed have placeda food order on amobile appSource: http://www.iab.net/mobilemeals69%
  4. 4. 5/17/2013 45/17/2013 4There are more active Facebookusers than cars worldwide
  5. 5. 5/17/2013 55/17/2013 5We processaround300,000Online ordersevery month
  6. 6. 5/17/2013 65/17/2013 6Of consumerssurveyed wouldrecommend a brandthat supports a goodcauseSource: http://www.restaurant.org/Manage-My-Restaurant/Marketing-Sales/Philanthropy-Community-Service/Show-you-care-Promote-your-community-involvement72%
  7. 7. 5/17/2013 75/17/2013 7Loyalty Case Study In a 4-store GRS study over 4 ordertypes, 3 months . . .Loyalty members spent an average of $2.14more per transaction.$2.14
  8. 8. 5/17/2013 85/17/2013 850%Consumers surveyedhad a brandedrestaurant app on theirphoneSource: http://www.iab.net/mobilemeals
  9. 9. 5/17/2013 95/17/2013 975% of US Adultsdrink coffee
  10. 10. 5/17/2013 105/17/2013 10restaurant searcheson Valentines Daywere from a mobileapp or tablet.62%http://readwrite.com/2012/02/16/google-says-62-of-restaurant-sOf Google
  11. 11. 5/17/2013 115/17/2013 11
  12. 12. 5/17/2013 125/17/2013 12Meet OurNewest POSSystem!
  13. 13. 5/17/2013 135/17/2013 13RepeatCustomers are70% of sales atmost casualdiningrestaurants
  14. 14. 5/17/2013 145/17/2013 14“The only truewisdom is knowingthat you knownothing.” -Socrates
  15. 15. 5/17/2013 155/17/2013 15visit rate consumerssay a loyaltyprogram wouldgenerate.Source: http://loyalogy.com/loyaltypulse-consumer-research-study-on-restaurant-loyaltyrewards-programs/http://www.loyaltyleaders.org/facts.php?view=all35%Estimatedincrease in
  16. 16. 5/17/2013 165/17/2013 16Thanks to our LunchSponsor!
  17. 17. 5/17/2013 175/17/2013 17Loyalty Program Benchmarks:On Average, 29% of membersvisit in any given monthAmong GRS SalesBuilder Clients
  18. 18. 5/17/2013 185/17/2013 18Source: http://loyalogy.com/loyaltypulse-consumer-research-study-on-restaurant-loyaltyrewards-programs/http://www.loyaltyleaders.org/facts.php?view=allHigher averageper CustomerSpending withcompanies thatoffer rewardprograms.46%
  19. 19. 5/17/2013 195/17/2013 19GRS processed over$83,000,000In online orders in the past year!
  20. 20. 5/17/2013 205/17/2013 20Source: http://loyalogy.com/loyaltypulse-consumer-research-study-on-restaurant-loyaltyrewards-programs/http://www.loyaltyleaders.org/facts.php?view=all65%More likely torecommend arestaurant toothers if it has areward program.
  21. 21. 5/17/2013 215/17/2013 21
  22. 22. 5/17/2013 225/17/2013 22
  23. 23. 5/17/2013 235/17/2013 23“Make your producteasier to buy than yourcompetition’s, or you willfind your customersbuying from them, notyou.” -Mark Cuban
  24. 24. 5/17/2013 245/17/2013 24Loyalty Program Benchmarks:Average Offer Redemptions PerMonth: 79Top Performer: 342Among GRS SalesBuilder Clients
  25. 25. 5/17/2013 255/17/2013 2593% of Americanshave eaten pizzain the last month
  26. 26. 5/17/2013 265/17/2013 2630% 67%Chance a 1sttime customerhas of becominga long termcustomerIncreasedchance if theypurchase 3xquickly
  27. 27. 5/17/2013 275/17/2013 27Thanks to ourBreak Sponsors!
  28. 28. 5/17/2013 285/17/2013 28Follow us on Twitter!@granburyrs@coffeeshopmgr
  29. 29. 5/17/2013 295/17/2013 29Loyalty Program Benchmarks:Average Member VisitsPer Month: 375Top Performer: 1720Among GRS SalesBuilder Clients
  30. 30. 5/17/2013 305/17/2013 30
  31. 31. 5/17/2013 315/17/2013 31Restaurant ownerssay their loyaltyprogram gives them a910outofcompetitiveadvantage
  32. 32. 5/17/2013 325/17/2013 32Use ourweb portalto logsupportcalls!
  33. 33. 5/17/2013 335/17/2013 3377% of CustomersWant self-servicetechnology in physicalstores.
  34. 34. 5/17/2013 345/17/2013 34Loyalty Program Benchmarks:Average Total MembersPer Store: 1618Top Performer: 7552Among GRS SalesBuilder Clients
  35. 35. 5/17/2013 355/17/2013 3576% of adult coffeedrinkers startedbefore age 24
  36. 36. 5/17/2013 365/17/2013 362/3 of Customersare “likely” to usea kiosk to orderand pay.
  37. 37. 5/17/2013 375/17/2013 37
  38. 38. 5/17/2013 385/17/2013 38Of Customerswant to receiveemails with offerson items they’veordered in thepast.69%
  39. 39. 5/17/2013 395/17/2013 39Loyalty Case StudyAverage # of NEW Loyalty customerswho returned at least once after initialorder.27%12%Average # of NEW NON-loyalty customerswho returned at least once after initial order.In a 10-store GRS study over 3 months…
  40. 40. 5/17/2013 405/17/2013 4058% of US Adultsdrink coffeedaily
  41. 41. 5/17/2013 415/17/2013 41Loyalty Case Study In a 10-store GRS study over 3 months…Average # of NEW Loyalty customerswho returned at least TWICE afterinitial order.14%3%Average # of NEW NON-loyalty customers whoreturned at least TWICE after initial order.
  42. 42. 5/17/2013 425/17/2013 42More peopleworldwide own amobile phone thanown a toothbrush
  43. 43. 5/17/2013 435/17/2013 4350% of millenials (25-34) say they would liketheir favorite restaurantto offer more high techordering options
  44. 44. 5/17/2013 445/17/2013 44Loyalty Case Study In a 10-store GRS study over 3 months…Average transaction count of new Loyalty customers1.661.17Average transaction count of new, non-loyalty customers.49 Difference in 3 months = $22.90 added valueper loyalty customer per year.
  45. 45. 5/17/2013 455/17/2013 4583% of all texts areread within 1 hour
  46. 46. 5/17/2013 465/17/2013 46Over1,200,000Consumers have used ouronline ordering engine!
  47. 47. 5/17/2013 475/17/2013 47Overall, the online ticketaverage for the past 12months is:$26.19
  48. 48. 5/17/2013 485/17/2013 48Loyalty Program Benchmarks:Average New MembersPer Month: 85Top Performer: 560Among GRS SalesBuilder Clients
  49. 49. 5/17/2013 495/17/2013 49“When your lifeflashes before youreyes, make sure youhave plenty towatch.”
  50. 50. 5/17/2013 505/17/2013 50
  51. 51. 5/17/2013 515/17/2013 51Loyalty Program Benchmarks:77% of the time, members visitwithout using an offer.Among GRS SalesBuilder Clients
  52. 52. 5/17/2013 525/17/2013 52Thanks to ourSeminar Sponsors!
  53. 53. 5/17/2013 535/17/2013 53Like us on Facebook:www.facebook.com/granburyrswww.facebook.com/coffeeshopmanager
  54. 54. 5/17/2013 545/17/2013 54
  55. 55. 5/17/2013 555/17/2013 55We have over 135 training videos on ourlearning center!www.granburyrs.com/learning-centerDid You Know?
  56. 56. 5/17/2013 565/17/2013 56One GRS Client found loyaltyprogram sign ups to be4x higher than e-mail programsign ups aloneLoyalty Case Study
  57. 57. 5/17/2013 575/17/2013 57“A goal is a dreamwith a deadline.” -Napoleon Hill

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