Enterprise business systems1

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Enterprise business systems1

  1. 1.  Enterprise Business Systems / e-business – a part of Electronic Business Systems  e-business – Use of Internet, IT to support e-commerce, web- enabled business processes within a networked enterprise and with it’s customers, business partners  e-business Vs. e-commerce e-commerce – subset of e-business – buying, selling, marketing, servicing of products, services, information over internet
  2. 2.  Systems that cross the boundaries of traditional business functions to improve vital business processes across enterprise Example – Hilton hotel Corp – CRM system (OnQ), a decision- support tool  Enterprise Application Architecture – A conceptual framework illustrating interrelationships of cross functional enterprise applications
  3. 3. Supply Chain Management Sourcing. Procurement Enterprise Resource Planning Internal Business Processes Customer Relationship Management Marketing.Sales.Service Suppliers Employees Partners KnowledgeManagementCollaboration. DecisionSupport PartnerRelationshipManagementSelling. Distribution Customers
  4. 4.  Enterprise Application Integration (EAI) – Software to connect e-business applications Example – IBM and Apple: Global cross-functional Enterprise systems (Configure-to-order) Technologies – TIBCO, Oracle Fusion (middleware)  Transaction Processing Systems (TPS) – Process data resulting from occurrence of business transactions like sales, purchase, refunds
  5. 5.  Enterprise Collaboration Systems (ECS) – Enhances collaboration, communication and coordination among members of business teams and workgroups  Tools of ECS –  Electronic Communication tools Example - Email, Voicemail, Fax, Instant messaging, Paging, Web-publishing  Electronic Conferencing tools Example – Data conferencing, Voice conferencing, Video conferencing, Chat systems, Discussion forums, Net meeting  Collaborative work management tools Example – Calendaring and scheduling tools, Workflow systems, Knowledge management tools

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