10/06/2012       SharePoint &  Lean DevelopmentCritical Factors for Accelerating Time to Value                            ...
Welcome & Introductions• Who am I? Who is Chrysalis | BTS?• Who are you?  • Name, Company, Title  • How are you using Shar...
“Success is not delivering a feature; success is solving the customer’s problems.”                             – Mark Cook...
The Lean StartupBased on Lean Methodology                            • Deliver a new solution under                       ...
Build-Measure-Learn Feedback Loop            Ideas   Learn             Build    Data             Product           Measure...
Idea, Build              • Experiment with                product and process              • Incremental / Disruptive     ...
ZapposHypothesis and Validated Learning
Idea, Build              • For internal users,                perform customer                discovery & interview       ...
Transportation Safety BoardVision• More consistent, less complex information  management practices• More efficient, effect...
Iterative, Validated Learning ApproachBusiness Process ReengineeringBusiness Process Reengineering• Analysis and design of...
Agile ModelingEpics, Stories and Sprints• Iteration 01      •   E-Workspace      •   Report Workflow and Production      •...
TSB Information GatewayIteration 2
Idea, Build              • If you have User Stories,                add a hypothesis that                states the expect...
Critical FactorsRisks to Success• Cultural      • Budget constraints      • Internal resistance
Recognizing Opportunities for Lean    Problem       Solution        Process    Known          Known       Waterfall, Agile...
Product, Measure                   • Customer interviews                   • Walkthroughs of                     wireframe...
Critical FactorsRisks to Success• Cultural      • Working forward from the technology instead of        working backward f...
Code, Measure                • Decouple from your                  existing brand                • Ensure the right       ...
Critical FactorsRisks to Success• Cultural      • Wrong level of prototype fidelity      • Too little / No user input     ...
Critical FactorsRisks to Success• Cultural / Engineering      • Lack of understanding of the platform      • Unwilling to ...
Product, Measure                   • Don’t release it to                     everyone all at once                   • Targ...
Critical FactorsRisks to Success• Engineering      • Over-engineering too early      • Breaking the feedback loop
Over Engineering Too Early• Identity Federation – third party authentication authority  support and integration   • OAuth,...
ChallengeRisks to Success• Economic      • Licensing      • Cost containment      • Cloud options and impacts
Data, Learn              •   Interviews              •   Surveys              •   Observation              •   Web analyti...
Critical FactorsRisks to Success• Cultural      • Track the “right” metrics      • Beware “vanity metrics”      • Be prepa...
Pivot                • Change direction                • Change the model                • Formulate new                  ...
ChallengeRisks to Success• Cultural      • Review and question your hypotheses      • No “sacred cows”• Engineering      •...
Idea, Build              • Begin the loop again              • Lather, Rinse, Repeat                                      ...
Resources and ContactChrysalis Business Technology SolutionsSharePoint & Lean Development Presentation• www.slideshare.net...
&    31
Thank You!   SharePoint Saturday Bend SponsorsDon’t forget SharePint at Greg’s Grill
presented by         Dave Healeydhealey@chrysalisbts.com         (206) 734-9414                            33
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SharePoint and Lean Development: Critical Factors for Accelerating Time to Value

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From the lean enterprise to the lean startup, organizations are increasingly turning to lean production practices to create and preserve value with less work. SharePoint’s broad deployment, mature functional capabilities and robust extensibility make it a natural candidate for lean development scenarios, yet realizing the promise of the platform is not without risk.

This session covers the basics of lean production and explores the risks and possibilities in lean development with SharePoint. Through real-world case studies we discuss the seven most important factors for accelerating time-to-value across
- Economic,
- Cultural, and
- Engineering dimensions.

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SharePoint and Lean Development: Critical Factors for Accelerating Time to Value

  1. 1. 10/06/2012 SharePoint & Lean DevelopmentCritical Factors for Accelerating Time to Value presented by Dave Healey dhealey@chrysalisbts.com (206) 734-9414
  2. 2. Welcome & Introductions• Who am I? Who is Chrysalis | BTS?• Who are you? • Name, Company, Title • How are you using SharePoint today? • What do you hope to get out of this session?
  3. 3. “Success is not delivering a feature; success is solving the customer’s problems.” – Mark Cook, VP Products Kodak Gallery 3
  4. 4. The Lean StartupBased on Lean Methodology • Deliver a new solution under conditions of uncertainty • Scientific approach to get a desired solution into customers’ hands faster • Validated learning about customers requirements
  5. 5. Build-Measure-Learn Feedback Loop Ideas Learn Build Data Product Measure Minimize Total Time Through The Loop 5
  6. 6. Idea, Build • Experiment with product and process • Incremental / Disruptive • Start small 6
  7. 7. ZapposHypothesis and Validated Learning
  8. 8. Idea, Build • For internal users, perform customer discovery & interview them • Identify users that impact business metrics • Start small 8
  9. 9. Transportation Safety BoardVision• More consistent, less complex information management practices• More efficient, effective, reproducible and defensible analysis• Better utilization of knowledge nationally• Ability to find information and records in response to any challenge• Less expenditure at local levels on non-standard software
  10. 10. Iterative, Validated Learning ApproachBusiness Process ReengineeringBusiness Process Reengineering• Analysis and design of workflows and processes within an organization Defines Executes Considers Employs Work Mission Decisions Information Technology Processes Accomplish Guides Supports Processes
  11. 11. Agile ModelingEpics, Stories and Sprints• Iteration 01 • E-Workspace • Report Workflow and Production • IS/IM Tools Re-Design • Development and Configuration Management Tools• Iteration 02 • E-Workspace • Data/Information Collection Tools • Investigation Milestone & Cost Tracking • Corporate Information Management• Iteration 03 • Report Production Workflow • Fatigue Assessment Re-Design
  12. 12. TSB Information GatewayIteration 2
  13. 13. Idea, Build • If you have User Stories, add a hypothesis that states the expected outcome on a specific metric • Feed the learning back into the product backlog… • Start small 13
  14. 14. Critical FactorsRisks to Success• Cultural • Budget constraints • Internal resistance
  15. 15. Recognizing Opportunities for Lean Problem Solution Process Known Known Waterfall, Agile Known Unknown Agile Unknown Unknown Lean 15
  16. 16. Product, Measure • Customer interviews • Walkthroughs of wireframes • Minimum Viable Product • Minimum you need to test validity • Some include Wireframes, Landing Pages, CRPs, PoCs, Concierge Product • Iterate (Agile) from there 16
  17. 17. Critical FactorsRisks to Success• Cultural • Working forward from the technology instead of working backward from the business results • “Get out of the building.”
  18. 18. Code, Measure • Decouple from your existing brand • Ensure the right prototype fidelity • If you experiment in code, come back to: • clean it up • iterate • productize • refactor 18
  19. 19. Critical FactorsRisks to Success• Cultural • Wrong level of prototype fidelity • Too little / No user input • No validated learning
  20. 20. Critical FactorsRisks to Success• Cultural / Engineering • Lack of understanding of the platform • Unwilling to refactor
  21. 21. Product, Measure • Don’t release it to everyone all at once • Target specific cohorts with a/b testing • You cannot learn if your feedback loops are broken • Just because you can measure it, does not mean you should measure it 21
  22. 22. Critical FactorsRisks to Success• Engineering • Over-engineering too early • Breaking the feedback loop
  23. 23. Over Engineering Too Early• Identity Federation – third party authentication authority support and integration • OAuth, OpenID, Shibboleth • Integration with other systems• Continuous Integration (automated build, test, & deployment) • Visual Studio vs SharePoint Designer• Crippled “Build-Measure-Learn” feedback loop• Dramatically slowed speed through the loop “Don’t build what the customer isn’t asking for.” 23
  24. 24. ChallengeRisks to Success• Economic • Licensing • Cost containment • Cloud options and impacts
  25. 25. Data, Learn • Interviews • Surveys • Observation • Web analytics • Telemetry data • System generated data 25
  26. 26. Critical FactorsRisks to Success• Cultural • Track the “right” metrics • Beware “vanity metrics” • Be prepared to “Pivot”
  27. 27. Pivot • Change direction • Change the model • Formulate new hypotheses • Generate new ideas Reboot Forward 27
  28. 28. ChallengeRisks to Success• Cultural • Review and question your hypotheses • No “sacred cows”• Engineering • Technology selection • Design strategy• Experiment to align customer & solution
  29. 29. Idea, Build • Begin the loop again • Lather, Rinse, Repeat 29
  30. 30. Resources and ContactChrysalis Business Technology SolutionsSharePoint & Lean Development Presentation• www.slideshare.net/dhealey27A Deeper Look at PM Maturity FrameworkDeeper insight into the implementing advanced SharePoint solutions including• Assessing Business Application Maturity• Understanding SharePoint Capability Maturity and SharePoint Maturity by SKU• Sub-Capability Maturity, WorkflowSend me a mail at dhealey@chrysalisbts.comDave Healey• dhealey@chrysalisbts.com• @dhealey27
  31. 31. & 31
  32. 32. Thank You! SharePoint Saturday Bend SponsorsDon’t forget SharePint at Greg’s Grill
  33. 33. presented by Dave Healeydhealey@chrysalisbts.com (206) 734-9414 33

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