Gurteen Knowledge
The kind of
conversation I’m
interested in is one in
which you start with a
willingness to emerge a
slig...
Gurteen Knowledge
The GurteenThe Gurteen
KnowledgeKnowledge
CaféCafé
The birth of theThe birth of the
Gurteen KnowledgeGurteen Knowledge CaféCafé
London, September 2002
Gurteen Knowledge
Begin with the end in mindBegin with the end in mind
• To teach you about Gurteen
Knowledge Cafes and ho...
Gurteen Knowledge
AgendaAgenda
• 09:00 – 09:30 Business is a Conversation (30 mins)
• 09:30 – 10:00 Knowledge Café Process...
Gurteen Knowledge
Business is a ConversationBusiness is a Conversation
Business is a conversationBusiness is a conversation
Business is a conversation because the
defining work of business is c...
Conversation is a meeting of mindsConversation is a meeting of minds
Conversation is a meeting of minds with
different mem...
KM is about understandingKM is about understanding
For all our knowledge, we have no idea what
we're talking about.
We don...
Gurteen Knowledge
Conversation is dialogueConversation is dialogue
The kind of conversation I’m
interested in is one in wh...
Gurteen Knowledge
Principles of DialoguePrinciples of Dialogue
• Suspend assumptions, do not judge
• Observe & listen to o...
Gurteen Knowledge
SummarySummary
• Business is a conversation
• Conversation is creative
• Understanding is more important...
Gurteen Knowledge
Conversation is a learning technologyConversation is a learning technology
Conversation is the most powe...
Gurteen Knowledge
Conversation is ourConversation is our
most effective KM toolmost effective KM tool
Our most effective K...
Gurteen Knowledge
The Gurteen Knowledge CafeThe Gurteen Knowledge Cafe
Gurteen Knowledge
What is a Gurteen Knowledge Café?What is a Gurteen Knowledge Café?
• A Gurteen Knowledge Café brings a g...
Gurteen Knowledge
The Gurteen Knowledge Café
is fundamentally different to
other forms of knowledge café
or the World café...
Gurteen Knowledge
Principles of the Gurteen KnowledgePrinciples of the Gurteen Knowledge
CafeCafe
• Relaxed, non-threateni...
Gurteen Knowledge
What are the outcomes?What are the outcomes?
• Real outcomes are what you take away in your head
– A dee...
Gurteen Knowledge
The ProcessThe Process
• Set the context – normally a speaker
• An open-ended trigger question
• Small g...
Gurteen Knowledge
Sharing actionable insightsSharing actionable insights
• Pass a talking-stick around the circle
• When y...
Recording OutcomesRecording Outcomes
The Gurteen Knowledge Café is best
used when outcomes do not need to
be captured or a...
Gurteen Knowledge
Recording OutcomesRecording Outcomes
• Café is about the transfer of tacit knowledge –
not about making ...
Gurteen Knowledge
Recording OutcomesRecording Outcomes
• Why?
– That’s what we always do!
– As a record
– To share with ot...
Gurteen Knowledge
Ideas for recording outcomesIdeas for recording outcomes
• Appoint an external person to take notes
– Di...
Applications of the CaféApplications of the Café
Gurteen Knowledge
Reasons you might you use the CaféReasons you might you use the Café
• Alternative to traditional presen...
Gurteen Knowledge
Café ApplicationsCafé Applications
• As a concluding session to a workshop or
conference
• As part of a ...
Gurteen Knowledge
Conversation/QuestionsConversation/Questions
Gurteen Knowledge
Lets run a Knowledge CafeLets run a Knowledge Cafe
Gurteen Knowledge
Café ConversationCafé Conversation
What is the role of conversation in our
organization and how do we en...
Gurteen Knowledge
David GURTEEN
Gurteen Knowledge
Fleet, United Kingdom
Tel: +44 7774 178 650
Email: david.gurteen@gurteen...
Gurteen Knowledge
LicenceLicence
• You may use these slides under the following
Creative Commons Licence
• Attribution-Sha...
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Singapore Knowledge Cafe Workshop November 2010

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Singapore Knowledge Cafe Workshop November 2010

  1. 1. Gurteen Knowledge The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian
  2. 2. Gurteen Knowledge The GurteenThe Gurteen KnowledgeKnowledge CaféCafé
  3. 3. The birth of theThe birth of the Gurteen KnowledgeGurteen Knowledge CaféCafé London, September 2002
  4. 4. Gurteen Knowledge Begin with the end in mindBegin with the end in mind • To teach you about Gurteen Knowledge Cafes and how to run them • Raise awareness of the role of conversation in your organizational lives • Encourage you to create more opportunities in your organization for creative conversation
  5. 5. Gurteen Knowledge AgendaAgenda • 09:00 – 09:30 Business is a Conversation (30 mins) • 09:30 – 10:00 Knowledge Café Process (30 mins) • 10:00 – 10:15 Conversation + Q&A (15 mins) • 10:15 – 10:30 Coffee (15 mins) • 10:30 – 11:30 Knowledge Cafe (60 mins) • 11:30 – 12:00 Knowledge Circle (30 mins)
  6. 6. Gurteen Knowledge Business is a ConversationBusiness is a Conversation
  7. 7. Business is a conversationBusiness is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto • Conversation is central to all that we do • Its our job!
  8. 8. Conversation is a meeting of mindsConversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation • Theodore in an Oxford Historian • Conversation is creative
  9. 9. KM is about understandingKM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto • Its about understanding & sense making • Through conversation & storytelling
  10. 10. Gurteen Knowledge Conversation is dialogueConversation is dialogue The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian
  11. 11. Gurteen Knowledge Principles of DialoguePrinciples of Dialogue • Suspend assumptions, do not judge • Observe & listen to one another • Welcome differences & explore them • Allow taboo subjects to be raised safely • Listen to your inner voice • Slow the discussion • Search for the underlying meaning Dialogue is based on the work of the physicist David Bohm
  12. 12. Gurteen Knowledge SummarySummary • Business is a conversation • Conversation is creative • Understanding is more important than knowing more • Dialogue is the key to quality conversations
  13. 13. Gurteen Knowledge Conversation is a learning technologyConversation is a learning technology Conversation is the most powerful learning technology ever invented. Conversations carry news, create meaning, foster cooperation, and spark innovation. Encouraging open, honest conversation through work space design, setting ground rules for conversing productively, and baking conversation into the corporate culture spread intellectual capital, improve cooperation, and strengthen personal relationships. Jay Cross, Informal Learning • Jay Cross is a champion of Informal Learning
  14. 14. Gurteen Knowledge Conversation is ourConversation is our most effective KM toolmost effective KM tool Our most effective KM tool is conversation. The words we choose, the questions we ask, and the metaphors we use to explain ourselves, are what determine our success in creating new knowledge as well as sharing that knowledge with each other. Nancy Dixon Nancy Dixon Common Knowledge Associates
  15. 15. Gurteen Knowledge The Gurteen Knowledge CafeThe Gurteen Knowledge Cafe
  16. 16. Gurteen Knowledge What is a Gurteen Knowledge Café?What is a Gurteen Knowledge Café? • A Gurteen Knowledge Café brings a group of people together to have an open, creative conversation on a topic of mutual interest to surface their collective knowledge, to share ideas and to gain a deeper understanding of the issues involved. • Ultimately leading to action in the form of better decision making and innovation and thus tangible outcomes.
  17. 17. Gurteen Knowledge The Gurteen Knowledge Café is fundamentally different to other forms of knowledge café or the World café. • No table hosts or leaders • No reporting back • No capture of outcomes • No group summarisation • Less controlled
  18. 18. Gurteen Knowledge Principles of the Gurteen KnowledgePrinciples of the Gurteen Knowledge CafeCafe • Relaxed, non-threatening, open conversation • As close to a pub or dinner conversation as possible • No manipulation of people; no hidden agendas • Everyone is equal; no table leaders; no reporting back • No one is forced to do anything – OK to just listen • Trust people to talk about what is important to them • OK to go off-topic – that’s what good conversations do • No group summarization or attempt to reach consensus • No capture of outcomes; no flip charts in the room • Principal outcome: what people take away in their heads
  19. 19. Gurteen Knowledge What are the outcomes?What are the outcomes? • Real outcomes are what you take away in your head – A deeper understanding of the issues discussed – A deeper insight into other people’s perspectives – A better appreciation of your own point of view – Engagement with the subject – Better relationships – Better position to make more informed decisions and to take action! • Intangible outcomes but valuable nevertheless
  20. 20. Gurteen Knowledge The ProcessThe Process • Set the context – normally a speaker • An open-ended trigger question • Small group conversations at tables • Whole group conversation in a circle • Share actionable insights
  21. 21. Gurteen Knowledge Sharing actionable insightsSharing actionable insights • Pass a talking-stick around the circle • When you receive it - share an actionable- insight from the café • A thought, an idea, an insight, something learnt – preferably an action • OK to pass
  22. 22. Recording OutcomesRecording Outcomes The Gurteen Knowledge Café is best used when outcomes do not need to be captured or are captured as part of a larger process.
  23. 23. Gurteen Knowledge Recording OutcomesRecording Outcomes • Café is about the transfer of tacit knowledge – not about making tacit knowledge explicit! • Recording group outcomes can free people from a sense of individual responsibility • Recording can stifle and disrupt conversation • Café often best as part of a larger process • Participants should not record group notes • OK for personal notes
  24. 24. Gurteen Knowledge Recording OutcomesRecording Outcomes • Why? – That’s what we always do! – As a record – To share with others who were not there – To justify to boss – For a good business purpose • If nothing will be done with the record then don’t capture it!
  25. 25. Gurteen Knowledge Ideas for recording outcomesIdeas for recording outcomes • Appoint an external person to take notes – Direct capture to laptop! • Capture 1 item from each person & collate • Encourage people to blog the session after the event • Avoid audio or video capture
  26. 26. Applications of the CaféApplications of the Café
  27. 27. Gurteen Knowledge Reasons you might you use the CaféReasons you might you use the Café • Alternative to traditional presentation • Alternative to an after-action-review • Surface hidden problems & opportunities • Encourage knowledge sharing & informal learning • Spark action • Improve decision making and innovation • Address disengagement and lack of voice • Help people make sense of the world • Help people feel ownership of things
  28. 28. Gurteen Knowledge Café ApplicationsCafé Applications • As a concluding session to a workshop or conference • As part of a merger • Expert talks • To transfer knowledge from retiring workers • Management training • To surface problems and issues • To surface ideas for an initiative
  29. 29. Gurteen Knowledge Conversation/QuestionsConversation/Questions
  30. 30. Gurteen Knowledge Lets run a Knowledge CafeLets run a Knowledge Cafe
  31. 31. Gurteen Knowledge Café ConversationCafé Conversation What is the role of conversation in our organization and how do we encourage it? • What is your actionable insight that you will share at the end of the Café?
  32. 32. Gurteen Knowledge David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com www.gurteen.comwww.gurteen.com
  33. 33. Gurteen Knowledge LicenceLicence • You may use these slides under the following Creative Commons Licence • Attribution-Share Alike 2.0 • http://creativecommons.org/licenses/by-sa/2.0/uk/

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