Raising all the ships on the sea - The future of learning and collaborative work


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My keynote talk at DEVCO K-DAY in Brussels 3rd February 2011

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Raising all the ships on the sea - The future of learning and collaborative work

  1. 1. Raising all the ships on the sea David Gurteen Gurteen Knowledge The future of learning and collaborative work
  2. 2. Future of learning & collaborative work <ul><li>Sharing </li></ul><ul><li>Learning </li></ul><ul><li>Collaboration </li></ul><ul><li>Autonomy </li></ul>
  3. 3. Sharing
  4. 4. Tragedy of the commons Depletion comes with use
  5. 5. Cornucopia of the commons Abundance comes with use
  6. 6. Standing upon the shoulders of giants If I have seen further than others, it is by standing upon the shoulders of giants. Sir Isaac Newton
  7. 7. We all need to raise the ships on the sea By contributing to the commons: blog, tweet, wikipedia, quora, articles, forums, talks
  8. 8. Learning
  9. 9. Kindling the fire The mind isn’t a vessel to be filled, it’s a fire to be kindled. Plutarch
  10. 10. Conversation is a powerful learning tool Conversation is the most powerful learning technology ever invented. Jay Cross, Informal Learning
  11. 11. We understand the world through conversation For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand . So, how do we understand things? It's through stories that we understand how the world works. David Weinberger The Cluetrain Manifesto
  12. 12. Collaboration
  13. 13. Doing things to people <ul><li>How do we make people share? </li></ul><ul><li>How do we incentivise people? </li></ul><ul><li>How do we motivate people? </li></ul><ul><li>How do we get people to engage? </li></ul><ul><li>How do we make people use the system? </li></ul>
  14. 14. We need to work together An innovative, healthy organization requires that we work with people rather than do things to them . Alfie Kohn
  15. 15. Rewards <ul><li>Research shows that giving rewards (even praise) actually results in worse performance and undermines intrinsic motivation. </li></ul>To the best of my knowledge, no controlled scientific study has ever found a long-term enhancement of the quality of work as a result of any reward system. Alfie Kohn
  16. 16. Punished by rewards <ul><li>Rewards punish </li></ul><ul><li>Rewards rupture relations </li></ul><ul><li>Rewards ignore reasons </li></ul><ul><li>Rewards deter risk taking </li></ul><ul><li>Rewards undermine interest </li></ul>Credit: Alfie Kohn, Punished by Rewards
  17. 17. If we don’t reward what do we do?
  18. 18. Alfie Kohn <ul><li>Pay people well </li></ul><ul><li>Pay people fairly </li></ul><ul><li>Then do everything possible to make money (rewards) off people’s minds </li></ul>Incentives, bonuses, pay-for-performance-plans and other reward systems violate this last principle by their very nature!
  19. 19. Bob Buckman Our approach to KM is far more than stick or carrot. &quot;Knowledge Sharing is your job. Do it!&quot; As a reward you may keep your job.
  20. 20. Daniel Pink <ul><li>Drive: The surprising truth about what motivates us </li></ul><ul><li>Provide opportunities for </li></ul><ul><ul><li>Autonomy </li></ul></ul><ul><ul><li>Mastery </li></ul></ul><ul><ul><li>Purpose </li></ul></ul>
  21. 21. Love what you do Loving what you do is a more powerful motivator than any goody including money. Alfie Kohn
  22. 22. Autonomy
  23. 23. The Power of Positive Deviance Positive Deviance is an approach to instigating behavioral and social change
  24. 24. The Vietnam Story At the start of the pilot 64% of children in the pilot villages were malnourished .  At the end of the two year pilot, malnutrition fell by 85%. Credit: Flickr Sondra Stewart
  25. 25. Principles <ul><li>Avoid grandiose aims. </li></ul><ul><li>Start with the problem. </li></ul><ul><li>Participants are not coerced. </li></ul><ul><li>The facilitators only teach and support the process. </li></ul><ul><li>All stakeholders are encouraged to be involved. </li></ul><ul><li>The community discovers the solution for itself. </li></ul><ul><li>If solution repeated - start again. </li></ul><ul><li>Key success factor is OWNERSHIP of the problem and the solution. </li></ul><ul><li>Best practice is avoided. </li></ul>Credit: Flickr Sondra Stewart
  26. 26. Autonomy <ul><li>Google </li></ul><ul><li>AMP </li></ul><ul><li>DSE </li></ul><ul><li>And others </li></ul>
  27. 27. The Future The best way to predict the future is to create it. Peter Drucker
  28. 28. www.gurteen.com David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com
  29. 29. Some slides that I did not use that you might enjoy or find useful
  30. 30. Summary <ul><li>Contribute to the commons. </li></ul><ul><li>Have more learning conversations. </li></ul><ul><li>Stop doing things to each other and start to work together. </li></ul><ul><li>Give people more autonomy. </li></ul>
  31. 31. Books <ul><li>Cognitive Surplus </li></ul><ul><ul><li>Creativity and generosity in a connected age </li></ul></ul><ul><ul><li>Clay Shirkey </li></ul></ul><ul><li>Wikinomics </li></ul><ul><ul><li>How mass collaboration changes everything </li></ul></ul><ul><ul><li>Don Tapscott and Anthony D. Williams </li></ul></ul><ul><li>The World is Flat </li></ul><ul><ul><li>The globalize world in the twenty-first century </li></ul></ul><ul><ul><li>Thomas L. Friedman </li></ul></ul><ul><li>Here Comes Everybody </li></ul><ul><ul><li>The power of organizing without organizations </li></ul></ul><ul><ul><li>Clay Shirky </li></ul></ul><ul><li>Drive </li></ul><ul><ul><li>The surprising truth about what motivates us </li></ul></ul><ul><ul><li>Dan Pink </li></ul></ul><ul><li>The Power of Positive Deviance </li></ul><ul><ul><li>How unlikely innovators solve the world’s toughest problems </li></ul></ul><ul><ul><li>Richard Pascale, Jerry Sternin, Monique Sternin </li></ul></ul>
  32. 32. Cognitive Surplus Cognitive Surplus is the free time that people have on their hands to engage in collaborative activities, specially as applies to web 2.0. Wikipedia is an example of the wide-scale deployment of cognitive surplus.  <ul><li>Cognitive Surplus </li></ul><ul><ul><li>Creativity and generosity in a connected age </li></ul></ul><ul><ul><li>by Clay Shirkey </li></ul></ul><ul><li>Wikinomics </li></ul><ul><ul><li>How mass collaboration changes everything </li></ul></ul><ul><ul><li>By Don Tapscott an d Anthony D. Williams </li></ul></ul>
  33. 33. No grand plans We should be focused on real, tangible intractable problems not aspirational goals. We should deal pragmatically with the evolutionary possibilities of the present rather then seeking idealistic solutions. Dave Snowden
  34. 34. Emerging a slightly different person The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin
  35. 35. It is practice that advances knowledge It is easier to act your way into a new way of thinking than think your way into a new way of acting Jenny & Monique Sternin
  36. 36. We must become the change We must become the change we want to see in the world. Mahatma Gandhi
  37. 37. Conversation is our most effective KM tool Our most effective KM tool is conversation. The words we choose, the questions we ask, and the metaphors we use to explain ourselves, are what determine our success in creating new knowledge as well as sharing that knowledge with each other. Nancy Dixon Common Knowledge Associates
  38. 38. On being taught Personally I'm always ready to learn, although I do not always like being taught. Sir Winston Churchill
  39. 39. Conversation is creative Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation
  40. 40. Licence <ul><li>You may use these slides under the following Creative Commons Licence </li></ul><ul><li>Attribution-Share Alike 2.0 </li></ul><ul><li>http://creativecommons.org/licenses/by-sa/2.0/uk/ </li></ul>