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KM goes Social Talk for NSW KM Forum, Sydney, Oct 2008


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KM goes Social Talk for NSW KM Forum, Sydney, Oct 2008

  1. 1. KM 2.0: KM goes social October 2008 NSW KM Forum Sydney
  2. 2. Begin with the end in mind <ul><li>A brief history of KM </li></ul><ul><li>The impact of social tools and Web 2.0 on KM </li></ul><ul><li>KM 2.0: KM goes Social </li></ul><ul><li>Knowledge Cafe </li></ul>
  3. 3. Two early forms of KM Techno-centric KM People-centric KM
  4. 4. Techno-centric KM <ul><li>Corporate KM </li></ul><ul><li>Birth 1995 (Lotus Notes 1989) </li></ul><ul><li>Internet, Intranets, Office, E-mail </li></ul><ul><li>The management of unstructured information </li></ul><ul><li>Database and search centric </li></ul><ul><li>For many organizations what KM is about! </li></ul>
  5. 5. People-centric KM <ul><li>Pioneers </li></ul><ul><ul><li>BP (Chris Collison, Geoff Parcell) </li></ul></ul><ul><ul><li>Buckman Labs (Bob Buckman) </li></ul></ul><ul><li>Personal Knowledge Management (PKM) </li></ul><ul><li>People Centred Knowledge Management (PCKM) </li></ul><ul><li>Soft tools e.g. Cops, After Action Reviews </li></ul>
  6. 6. People-centric KM Tools <ul><li>Communities of Practice </li></ul><ul><li>Storytelling and narrative </li></ul><ul><li>After action reviews </li></ul><ul><li>Peer assists </li></ul><ul><li>Retrospects </li></ul><ul><li>Knowledge Cafes </li></ul><ul><li>Open Space </li></ul><ul><li>Appreciative Inquiry </li></ul>
  7. 7. KM Today <ul><li>Both forms of KM practiced </li></ul><ul><li>KC UK </li></ul><ul><ul><li>Collaboration </li></ul></ul><ul><ul><li>Content </li></ul></ul><ul><li>Over-hyped, underperformed </li></ul><ul><li>Is KM dead? </li></ul><ul><li>KM changing/evolving </li></ul><ul><li>Not driven by the traditional KM community </li></ul>
  8. 8. The Disruptor <ul><li>Social Tools </li></ul><ul><li>Quietly evolving on the web </li></ul><ul><li>Roots not in KM </li></ul><ul><li>Social Tool thought leaders and even KM advocates avoid the label! </li></ul>
  9. 9. Social Tools <ul><li>What are social tools for? </li></ul><ul><ul><li>Finding and connecting with people </li></ul></ul><ul><ul><li>Building communities </li></ul></ul><ul><ul><li>Sharing knowledge </li></ul></ul><ul><ul><li>Informal learning </li></ul></ul><ul><li>They are personal/social KM tools! </li></ul>
  10. 10. Social Tools <ul><li>Weblogs </li></ul><ul><li>Wikis </li></ul><ul><li>Social book marking & tagging </li></ul><ul><li>Social Networking Communities </li></ul><ul><li>Instant Messaging/Presence </li></ul><ul><li>RSS Feed Readers </li></ul><ul><li>Micro-blogging </li></ul><ul><li>Podcasts, videocasts </li></ul><ul><li>Mashups </li></ul><ul><li>Blogger </li></ul><ul><li>Technorati </li></ul><ul><li>MediaWiki </li></ul><ul><li>LinkedIn, Facebook </li></ul><ul><li>Delicious </li></ul><ul><li>Google Reader, Bloglines </li></ul><ul><li>Skype </li></ul><ul><li>Flickr </li></ul><ul><li>YouTube, Google Video </li></ul><ul><li>Twitter </li></ul><ul><li>Odeo </li></ul><ul><li>Slideshare </li></ul><ul><li>iPod </li></ul><ul><li>Creative Commons </li></ul>
  11. 11. Web 2.0 <ul><li>The social web </li></ul><ul><li>The participatory web </li></ul><ul><li>Built around social tools </li></ul><ul><li>Evolved, emerged </li></ul><ul><li>Not planned </li></ul><ul><li>Not IBM or Microsoft </li></ul><ul><li>Open protocols </li></ul><ul><li>Low cost </li></ul>
  12. 12. Enterprise 2.0 <ul><li>Taking Web 2.0 into the organization </li></ul><ul><li>Weblogs and Wikis </li></ul><ul><li>IBM and Microsoft now in the game </li></ul><ul><li>And more … </li></ul>
  13. 13. So what does this mean for KM?
  14. 14. KM 1.0 <ul><li>The old traditional, corporate, techno-centric command and control form of KM </li></ul>
  15. 15. KM 2.0 <ul><li>Take </li></ul><ul><ul><li>People-centric KM, PKM </li></ul></ul><ul><ul><ul><li>CoPs, AARs, KCafes, … </li></ul></ul></ul><ul><ul><li>Social Computing </li></ul></ul><ul><ul><ul><li>Weblogs, Wikis, … </li></ul></ul></ul><ul><li>To create </li></ul><ul><ul><li>A new form of KM </li></ul></ul><ul><ul><li>KM 2.0 or Social KM </li></ul></ul>
  16. 16. Social KM <ul><li>Corporate </li></ul><ul><li>Top down </li></ul><ul><li>Centralised </li></ul><ul><li>Command & Control </li></ul><ul><li>Monolithic systems </li></ul><ul><li>Explicit Knowledge </li></ul><ul><li>Personal </li></ul><ul><li>Bottom up </li></ul><ul><li>Decentralised </li></ul><ul><li>Distributed </li></ul><ul><li>Ecosystems </li></ul><ul><li>Tacit Knowledge </li></ul>KM 1.0 KM 2.0
  17. 17. KM Tool Comparison <ul><li>Taxonomies </li></ul><ul><li>People Finders </li></ul><ul><li>Databases </li></ul><ul><li>E-mail </li></ul><ul><li>Newsletters </li></ul><ul><li>Discussion Forums </li></ul><ul><li>Social Tagging </li></ul><ul><li>Social Networking </li></ul><ul><li>Blogs & Wikis </li></ul><ul><li>Instant Messaging </li></ul><ul><li>RSS Feeds & Readers </li></ul><ul><li>Blogs </li></ul>KM 1.0 KM 2.0
  18. 18. Social KM Stories Best Practices Improved decision making & innovation Efficiency and productivity Work is open and transparent Work is behind closed doors KM 2.0 KM 1.0 Knowledge is naturally captured as part of one’s work Knowledge is captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work
  19. 19. KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard
  20. 20. KM is going Social
  21. 21. Knowledge Cafe
  22. 22. “ To what extent is KM social”
  23. 23. David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email:
  24. 24. Licence <ul><li>You may use these slides under the following Creative Commons Licence </li></ul><ul><li>Attribution-Share Alike 2.0 </li></ul><ul><li> </li></ul>