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Virtual Operations
Support Teams
Briefing
Concept
Cheryl Bledsoe (@cherylble)
Clark Regional Emergency Services Agency (CR...
Social Media Changes Emergency Response
• Provides the ability for
information to be shared
rapidly
• Increases the amount...
What is a Virtual Operations Support Team?
• Team of “Trusted agents,”
organized and directed by
EM Response Organizations...
Tasked
• Information finding
• Spot Trends
• Information dissemination
Autonomous
• Monitoring public voice
• Amplifying o...
• United
States
• New
Zealand
• Canada
• Europe
#VOST on Twitter
http://vosg.us
Where Are VOST Teams Currently?
Emergency Managers (from other areas), Public Information Officers, Intel
Analysts, High-Tech Staff, Social Media Savvy Su...
Benefits of a VOST
• Ability to Focus on Web
• Variety of Skills &
Abilities Available,
based on networks of
participants
...
Disaster
occurs/event
selected
Decision to activate.
Activated by EOC or
self activated to
ensure data is
collated ASAP
Se...
Step 1: EM Organization
activates VOST team leader,
(or VOST decides to self-deploy
if pre-arranged with criteria)
Step 2:...
Activations may vary and be subject to change based on pre arrangements with EM agencies.
#VOST on Twitter http://vosg.us
...
Activations may vary and be subject to change based on pre arrangements with EM agencies.
#VOST on Twitter http://vosg.us
...
• VOST Website: http://vosg.us which is
maintained by Joanna Lane (@joannalane)
• Skype Coordination Room called “All Thin...
End of Presentation
Contact Information:
Cheryl Bledsoe (@cherylble)
Cheryl.Bledsoe@clark.wa.gov
360-992-6270
#VOST on Twi...
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Virtual Operations Support Team

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CISA, CISSP, HCISPP, PMP, SEC+
CISA, CISSP, HC

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Virtual Operations Support Team

  1. 1. Virtual Operations Support Teams Briefing Concept Cheryl Bledsoe (@cherylble) Clark Regional Emergency Services Agency (CRESA) Cheryl.Bledsoe@clark.wa.gov 360-992-6270 #VOST on Twitter http://vosg.us
  2. 2. Social Media Changes Emergency Response • Provides the ability for information to be shared rapidly • Increases the amount of visual data that is available from people “on the scene” • Offers Emergency Response Organizations access to a Haystack of information #VOST on Twitter http://vosg.us
  3. 3. What is a Virtual Operations Support Team? • Team of “Trusted agents,” organized and directed by EM Response Organizations – Incident Management Teams – Incident PIO’s – Emergency Operations Centers) • VOST teams are given social media and web-based missions to manage #VOST on Twitter http://vosg.us
  4. 4. Tasked • Information finding • Spot Trends • Information dissemination Autonomous • Monitoring public voice • Amplifying official message • Monitor • Curate • Amplify #VOST on Twitter http://vosg.us How can VOST assist EM Agencies?
  5. 5. • United States • New Zealand • Canada • Europe #VOST on Twitter http://vosg.us Where Are VOST Teams Currently?
  6. 6. Emergency Managers (from other areas), Public Information Officers, Intel Analysts, High-Tech Staff, Social Media Savvy Supporters, Students and Volunteers from diverse backgrounds! #VOST on Twitter http://vosg.us Who Makes Up a VOST Team?
  7. 7. Benefits of a VOST • Ability to Focus on Web • Variety of Skills & Abilities Available, based on networks of participants • Ability to See Trends & Issues • Provides a Filter for EM Response Agencies #VOST on Twitter http://vosg.us
  8. 8. Disaster occurs/event selected Decision to activate. Activated by EOC or self activated to ensure data is collated ASAP Set tasks, priorities, schedule, tools/platforms VOST expands/contracts according to Incident command principles Deactivation, discussion, documentation, AAR Exercises between activations to stay current on tools & platforms Concept #VOST on Twitter http://vosg.us VOST Instance Cycle
  9. 9. Step 1: EM Organization activates VOST team leader, (or VOST decides to self-deploy if pre-arranged with criteria) Step 2: VOST Team Lead activates local and nonlocal team members Activations may vary and be subject to change based on pre arrangements with EM agencies. #VOST on Twitter http://vosg.us VOST Activation
  10. 10. Activations may vary and be subject to change based on pre arrangements with EM agencies. #VOST on Twitter http://vosg.us Types of VOST Missions Wildfire: Slower Evolving Missions Develop Incident Presence Disseminate & Amplify Often in Rural Communities Dynamic Incidents: (Tornadoes / Severe Weather) Find unaddressed concerns Gather Damage Assessment Law Enforcement: Intelligence / Monitoring Training / Exercise: Practice, Practice, Practice
  11. 11. Activations may vary and be subject to change based on pre arrangements with EM agencies. #VOST on Twitter http://vosg.us Preparing a VOST Team Emergency Management Entity • Understand the Need • Become Familiar with Social Media • Identify Types of Missions • Achieve Agency Buy-In • Recruit Team Members • Establish Protocols • Train/Exercise
  12. 12. • VOST Website: http://vosg.us which is maintained by Joanna Lane (@joannalane) • Skype Coordination Room called “All Things VOS” for general chat-based coordination • VOST Leadership Coalition Monthly Teleconference on last Friday of each month to debrief incidents & exercises Cheryl Bledsoe, Facilitator • Orange County VOST Creation • CRESA Field Operations Guide • Google Doc Workbook Templates created by Marlita Reddy-Hjelmfelt & Caroline Milligan #VOST on Twitter http://vosg.us VOST Support Resources
  13. 13. End of Presentation Contact Information: Cheryl Bledsoe (@cherylble) Cheryl.Bledsoe@clark.wa.gov 360-992-6270 #VOST on Twitter http://vosg.us Questions & Answers

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