My name is Lucie Lamoureux and I’m very happy to be your webinar host today.
Together with me in the facilitation team are Pier Andrea Pirani and Ivan Kulis. Pier will be our technical host for the session and Ivan will be managing the chat box.
Why are we doing this pilot webinar series? This is in response to Dgroups partners demand to support their admins and users to use the platform at his full potential. Setting up a community is easy but engaging members requires care, skills and time. Together with ECDPM, we’ve planned this pilot series of 3 webinars that to help users to understand the ins and outs of the Dgroups platform (webinar no.1 in March), learn the basics for online community building, from planning to design to facilitation (webinar no. 2 back in April), and finally this webinar on troubleshooting your community, which aims to be a more interactive and practical session.
So over the next 90 minutes, we will cover the following topics.
Before we jump into the content, this is how we have set-up this webinar. We will have two cases from this group, who will introduce their community and a specific challenge related to it. We will then discuss the issue and come up with suggestions and ideas for our peers. During the interaction portion, we’ll ask you to use the “Raise Hand” emoticon on the top left. We will also use the clock method technique, which I will explain shortly. If you have questions anytime during the webinar, please type them into the Chat box and Ivan will collect them. If ever you encounter technical issues, please type in the Chat box asking for help and Pier will take care of you. If you drop out, try coming back in by clicking the link to re-enter the room.
I have given you a number as you arrived in the webinar call. Click on the microphone icon to introduce yourself and where you are from. We will also use it a bit later as an interaction tool.
Here are some extra idea for getting more participation in your community.
Yacine’s case actually highlights an issue concerning community growth. His community has been around for 13 years; many of your communities are starting out and your issues are around getting it started and enhancing participation. But what happens once your community is more mature? Here are a few questions that are related to community growth. Keep in mind that the answers may vary according to the different types of communities.
These are the resources we used to develop the webinar and they are very useful ones to check out! The next webinar will be a more practical clinic based on your real-life community facilitation problems. So sign up for facilitation tips and tricks!
Thanks to my colleagues Ivan and Pier and think you all!
Troubleshooting your Dgroup
DCommunities webinar series
Meet the facilitation team
Pier Andrea Pirani
Euforic Services – Dgroups Coordination Support
Why a DCommunities webinar series?
• Response to Dgroups partners request
• Engaging members requires care, skills and time
• Pilot - 3 free webinars to learn
• Dgroups platform
• Developing and supporting your Dgroup
• Troubleshooting your community
Webinar outline – 90 minutes
Introductions – clock method
Case and discussion – low participation
Facilitation tips and tricks
Case and discussion – balance between formal and
Any other potential case(s)?
Two cases from the group: introduction of
community and challenge, then approx. 20 min
During the discussion, please use the “Raise
Hand” emoticon on the top left to contribute
We will also use the “clock method” to ensure
• Technical problems:
Type in the Chat box and Pier will help you
Clock method introductions
•Will give you a
the clock as you
•Use it to go
Case no. 1: low/passive participation
• Alashiya and Claudia
• Internal Technical Network on
Climate Climate (TN) at FAO
• Background of TN (2 mins)
• Specific challenge and what they
are doing to meet it (3 mins)
• Discussion (20 – 25 mins)
Troubleshooting facilitation tips
• Ask questions
• Provide resources and links
• Seek concrete group action
• Positive reinforcement
• Mix of formats (i.e. both online and off)
• Offline contacts (back channel)
• Inquire about silence
• Address emerging needs
Case no. 2: formal vs informal communities
• Yacine - Manager/facilitator
• Caribbean ICT stakeholders
virtual community (CIVIC)
• Background of CoP (2 mins)
• Specific challenge and what
they are doing to meet it (3
• Discussion (20 – 25 mins)
Community growth questions
• Is there such a thing as
• Is bigger better?
• Can we stay focused?
• How do we ensure that
everyone is on board?
• Do we need to split up
Case no.3: ?
• Any issues any of you
would like to raise for
• Any community tips you
would like to share?
• This webinar was developed using the following
• Nancy White’s Full Circle Associates tips:
• Eldis resource on e-discussions: