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Troubleshooting your Dgroup

Presentation by Lucie Lamoureux (KM4D Associates) at the second Dgroups Communities Webinar - 15 June 2015

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MAINTAINING AND
TROUBLESHOOTING YOUR
DGROUP
DCommunities webinar series
ECDPM and
Meet the facilitation team
Lucie Lamoureux
KM4D Associates
Pier Andrea Pirani
Euforic Services – Dgroups Coordination Support
Ivan Kulis
ECDPM
Why a DCommunities webinar series?
• Response to Dgroups partners request
• Engaging members requires care, skills and time
• Pilot - 3 free webinars to learn
• Dgroups platform
• Developing and supporting your Dgroup
• Troubleshooting your community
Webinar outline – 90 minutes
• Agenda:
 Webinar set-up
 Introductions – clock method
 Case and discussion – low participation
 Facilitation tips and tricks
 Case and discussion – balance between formal and
informal
 Any other potential case(s)?
Webinar set-up
• Format:
 Two cases from the group: introduction of
community and challenge, then approx. 20 min
discussion
• Interaction:
During the discussion, please use the “Raise
Hand” emoticon on the top left to contribute
We will also use the “clock method” to ensure
participation
• Technical problems:
 Type in the Chat box and Pier will help you
Clock method introductions
•Will give you a
time/number on
the clock as you
arrive
•Use it to go
around –
interaction tool
Ad

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Troubleshooting your Dgroup

  • 2. Meet the facilitation team Lucie Lamoureux KM4D Associates Pier Andrea Pirani Euforic Services – Dgroups Coordination Support Ivan Kulis ECDPM
  • 3. Why a DCommunities webinar series? • Response to Dgroups partners request • Engaging members requires care, skills and time • Pilot - 3 free webinars to learn • Dgroups platform • Developing and supporting your Dgroup • Troubleshooting your community
  • 4. Webinar outline – 90 minutes • Agenda:  Webinar set-up  Introductions – clock method  Case and discussion – low participation  Facilitation tips and tricks  Case and discussion – balance between formal and informal  Any other potential case(s)?
  • 5. Webinar set-up • Format:  Two cases from the group: introduction of community and challenge, then approx. 20 min discussion • Interaction: During the discussion, please use the “Raise Hand” emoticon on the top left to contribute We will also use the “clock method” to ensure participation • Technical problems:  Type in the Chat box and Pier will help you
  • 6. Clock method introductions •Will give you a time/number on the clock as you arrive •Use it to go around – interaction tool
  • 7. Case no. 1: low/passive participation • Alashiya and Claudia • Internal Technical Network on Climate Climate (TN) at FAO • Background of TN (2 mins) • Specific challenge and what they are doing to meet it (3 mins) • Discussion (20 – 25 mins)
  • 8. Troubleshooting facilitation tips • Ask questions • Provide resources and links • Seek concrete group action opportunities • Positive reinforcement • Mix of formats (i.e. both online and off) • Offline contacts (back channel) • Inquire about silence • Address emerging needs
  • 9. Case no. 2: formal vs informal communities • Yacine - Manager/facilitator • Caribbean ICT stakeholders virtual community (CIVIC) • Background of CoP (2 mins) • Specific challenge and what they are doing to meet it (3 mins) • Discussion (20 – 25 mins)
  • 10. Community growth questions • Is there such a thing as critical mass? • Is bigger better? • Can we stay focused? • How do we ensure that everyone is on board? • Do we need to split up into sub-communities?
  • 11. Case no.3: ? • Any issues any of you would like to raise for discussion • Any community tips you would like to share?
  • 12. Furthermore… • This webinar was developed using the following resources: • https://www.diigo.com/user/pierandrea/e-discussion • Nancy White’s Full Circle Associates tips: http://www.fullcirc.com/community/facilitips.htm • Eldis resource on e-discussions: http://community.eldis.org/.5a91590f

Editor's Notes

  1. My name is Lucie Lamoureux and I’m very happy to be your webinar host today. Together with me in the facilitation team are Pier Andrea Pirani and Ivan Kulis. Pier will be our technical host for the session and Ivan will be managing the chat box.
  2. Why are we doing this pilot webinar series? This is in response to Dgroups partners demand to support their admins and users to use the platform at his full potential. Setting up a community is easy but engaging members requires care, skills and time. Together with ECDPM, we’ve planned this pilot series of 3 webinars that to help users to understand the ins and outs of the Dgroups platform (webinar no.1 in March), learn the basics for online community building, from planning to design to facilitation (webinar no. 2 back in April), and finally this webinar on troubleshooting your community, which aims to be a more interactive and practical session.
  3. So over the next 90 minutes, we will cover the following topics.
  4. Before we jump into the content, this is how we have set-up this webinar. We will have two cases from this group, who will introduce their community and a specific challenge related to it. We will then discuss the issue and come up with suggestions and ideas for our peers. During the interaction portion, we’ll ask you to use the “Raise Hand” emoticon on the top left. We will also use the clock method technique, which I will explain shortly. If you have questions anytime during the webinar, please type them into the Chat box and Ivan will collect them. If ever you encounter technical issues, please type in the Chat box asking for help and Pier will take care of you. If you drop out, try coming back in by clicking the link to re-enter the room.
  5. I have given you a number as you arrived in the webinar call. Click on the microphone icon to introduce yourself and where you are from. We will also use it a bit later as an interaction tool.
  6. Here are some extra idea for getting more participation in your community.
  7. Yacine’s case actually highlights an issue concerning community growth. His community has been around for 13 years; many of your communities are starting out and your issues are around getting it started and enhancing participation. But what happens once your community is more mature? Here are a few questions that are related to community growth. Keep in mind that the answers may vary according to the different types of communities.
  8. These are the resources we used to develop the webinar and they are very useful ones to check out! The next webinar will be a more practical clinic based on your real-life community facilitation problems. So sign up for facilitation tips and tricks! Thanks to my colleagues Ivan and Pier and think you all!