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Developing and supporting your dgroup


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Presentation by Lucie Lamoureux (KM4D Associates) at the second Dgroups Communities Webinar - 22 April 2015

Published in: Government & Nonprofit
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Developing and supporting your dgroup

  1. 1. DEVELOPING AND SUPPORTING YOUR DGROUP DCommunities webinar series ECDPM and 22 April 2015
  2. 2. Meet the facilitation team Lucie Lamoureux KM4D Associates Pier Andrea Pirani Euforic Services – Dgroups Coordination Support Ivan Kulis ECDPM
  3. 3. Why a DCommunities webinar series? • Response to Dgroups partners request • Engaging members requires care, skills and time • Pilot - 3 free webinars to learn • Dgroups platform • Developing and supporting your Dgroup • Facilitation tips and tricks
  4. 4. Webinar outline – 90 minutes • Topics:  Community challenges and enablers  Importance of purpose and planning  Strategic drivers for communities  Specific examples of strategic applications  Importance of facilitation  Specific facilitation tasks  Facilitation techniques  Facilitation practice  Planning your interventions
  5. 5. Webinar set-up • Format:  Three 15-minute blocks of content, each followed by interaction • Interaction: During the pauses, use the “Raise Hand” emoticon on the top left to ask questions During the presentation, type your questions in the Chat box and Ivan will collect them • Technical problems:  Type in the Chat box and Pier will help you
  6. 6. Community challenges and enablers Common challenges • Access and connectivity • Participation and motivation • Trust and cultural factors Enablers • Accessible interaction platform (Dgroups) • Common purpose or goals • Relevance: topics /activities that resonate • Regular engagement • Facilitation
  7. 7. Purpose, purpose, purpose! • Purpose drives the design and planning of your community • Your community has to add value to the work of the members • Has to be clear and articulated • To avoid misunderstanding with members, share your intent! • Successful communities explicitly state and reiterate their purpose to members through various channels
  8. 8. Purpose checklist: Community Design Aid • Prepared by FAO for their knowledge networks • A 3-page checklist with in- depth questions • Useful when starting a community or as a planning tool for an existing one • May make you reconsider creating a new community Source: FAO-NC-DesignAid.docx
  9. 9. Relevance: topics/activities that resonate • What makes your community special or pertinent? • The more relevant the topics and activities are to members’ work, the more likely they will participate • Needs assessments, member surveys, etc. are key to relevance • Use member suggestions, engage them, build buy-in
  10. 10. Pause - Interaction time  So far, do you have any questions?  Questions for you: • Do you encounter any other challenges in your community or Dgroup? • Can you clearly describe the purpose of your network? Your target audience? • Can you articulate the benefits of participating in your Dgroup to members?
  11. 11. Strategic drivers for communities • Knowledge sharing: • Share your knowledge or experience • Find knowledge from a network of experts • Publish explicit knowledge (papers, articles, etc.) • Get exposure for you/your organization's thinking and work
  12. 12. Strategic applications – Knowledge sharing
  13. 13. Strategic drivers for communities • Learn: • Grow beyond your own "knowledge boundaries" • Seek answers to your questions from other practitioners and answer others' questions • Learn something specific in order to improve certain capacities • Be up-to-date of the latest in your area of interest and work
  14. 14. Strategic applications – Learn
  15. 15. Strategic drivers for communities • Connect: • Connect and build relationships with fellow practitioners • Discover and connect with new partners from similar and different settings • Find out who knows what • Help newcomers to the field • Establish your reputation and identity as a practitioner
  16. 16. Strategic applications - Connect
  17. 17. Strategic drivers for communities • Create: • Create new knowledge by cooperating with others • Build a knowledge base • Collaborate on projects or research with others towards shared goals • Contribute to policy development • Catalyze action
  18. 18. Strategic applications - Create
  19. 19. Strategic applications - Create
  20. 20. Pause - Interaction time  So far, do you have any questions?  Some questions for you: • What are some of the strategic applications of your Dgroups? • What do you want to accomplish with your online interactions?
  21. 21. Importance of facilitation • To be effective, communities need to have a shared sense of purpose and be relevant to members • Online spaces do not guarantee that people will contribute or collaborate • Facilitation adds structure and process to accomplish objectives and achieve the community’s purpose • Facilitation also helps to ensure good community dynamics
  22. 22. Specific facilitator tasks • Clarify and reinforce the purpose • Welcome new members • Assess member needs • Provide and manage a “structure” by developing a plan for interactions • Keep the discussion focused, ask questions, provide resources • Engage members in back channels • Manage conflicts and acknowledge differences • Help to build relationships between members • Help to ensure understanding and encourage trust
  23. 23. Facilitation techniques • The principal facilitation techniques are: 1. Listening/reading • What is said, not said and interpreting silence 2. Composing and editing messages • Clear, concise, to the point 3. Asking and answering questions • Open ended or closed, or to clarify 4. Summarizing and synthesizing • Also paraphrasing, restating 5. Clarifying • Using some, or a combination of the above, illustrating with examples
  24. 24. Facilitation practice in a nutshell (1) • Focusing purpose: remind regularly • Connect: get people to introduce themselves, find others who share interests or can help each other on a particular issue • Integrate: help newcomers learn about the community • Being proactive: ask questions, clarify, provide relevant links, seek opportunities for action
  25. 25. Facilitation practice in a nutshell (2) • Guide the interactions: facilitating discussions includes mediation in times of conflict, establish norms and agreements when needed • Technology stewardship: helping people technically with Dgroups and noticing when technical issues come up • Cybrarianship: curating or managing content
  26. 26. Planning your interventions • All of this takes time: decide where to focus and when • If starting out, put more time in “Connecting” • Plan around community-relevant events, for e.g. a discussion to feed into a face-to-face meeting • Look for opportunities, for e.g. providing input to a policy process • Map out your action plan for a year
  27. 27. Pause - Interaction time Do you have any questions on facilitation?  Some questions for you: • What are some of your facilitation challenges? • What are you doing to meet/solve them?
  28. 28. Furthermore… • This webinar was developed using the following resources: • The IMARK module “Knowledge Sharing for Development”: • The IMARK module “Building Electronic Communities and Networks”: • FAO Design Aid: cs/FAO-NC-DesignAid.docx • Ask us about the practical webinar on facilitation tips and tricks!