Letuslook at howe-mailworks and whatthechallengeswiththis is.The design ofe-mailresemblesthetraditional post system. An e-mail is like a letter; it has a recipientwhich is used by to routethemessage and it has contentswhichopenedonce it reachestherecipientIfyou have severalrecipients to an e-mail, thee-mailwithcontents is copied and sent to eachrecipientseparately.Iftherecipientwant to respond, thee-mail is typicallycopied, modified and sent to the original sender. There is no link betweenthise-mail and the original one; onlywhatcan be readoutofthecontents.Becauseofthis, there is no single versionofthetruth for theconversation and this is theroot for most ofthe problems withe-mail.Collaborating on a piece of text - Different versions of the truth cause a high overhead for each iterationAdding new people – People can be added by anyone, but the next e-mail could reverse it. Forwarding e-mail. Etiquette around when to add people like your boss. Also, new people have a tough job understanding what has discussed earlierAttaching files – Files are only available in the e-mail it was sent. All subsequent e-mails have not access it and cause lost time due to searching etc.Multiple conversation branches – Typically use case where 4 questions are asked, but only last one is responded to.Small corrections – High overhead for each mail iteration, means that small corrections, for example in meeting minutes, are not performedEmail to IM to Email – Often a conversation changes to IM due to need for realtime communication. This looses all contextSecurity – Security of e-mails is in general poor. Any technical savvy person can send an e-mail that to most users appear to be from another personAudit trail – How said what is difficult to get based on the last e-mail since there is no one version of the truth and important points may be lostNo business context – Perhaps the most important, there is no relation to business context the e-mail was sent as part of. Which customer, which process. Also any data that are input to the conversation are pulled from business systems and copied to the e-mail
Google Wave is an online tool for real-time communication and collaboration, which strives to be as good as face-to-face communication.It uses what progress and knowledge we’ve gained in the last 40 years, and applies it to the problem domain e-mail covers. In the same way as e-mail, it is based on a set of well-defined protocols which Google encourages others also to contribute to. (more of that later)A wave is shared. Any participant can reply anywhere in the message, edit the content and add participants at any point in the processA wave is equal parts conversation and document. People can communicate and work together with richly formatted text, photos, videos, maps, and more.A wave is live With live transmission as you type, participants on a wave can have faster conversations, see edits and interact with extensions in real-time.Do live demo of wave after explaining first imageDemonstrate:Offline sendTagsAttach fileMultiple branchesReal-time updateInvite new personsBy design solves most of e-mail’s problemsNo business context – Can, as we will see, be extended to provide business contextHowever, it does create need for new etiquetteCollaborating on a piece of text – same shared view of the conversaitonAdding new people – People are added permanently. New users can through the replay function see step by step the progressAttaching files – Files are added to the wave and available for participantsMultiple conversation branches – Structure allows multiple concurrent conversationsSmall corrections – Anyone can correct the text of others. Collective meeting minutesEmail to IM to Email – Wave provides real-time collaboration. No need to switchSecurity – Security model part of waveAudit trail – Replay of all messagesLive demo (copy paste text)Project Assignment: World Class Shared Services Portal Scope:-Implement alternative channels for enquiriesNot in scope:-Content modifications (line responsibility)Resources:-Product Owner-Scrum master-Web developer
GoogleWave presentation from Opensource Days 2010
Google Wave<br />Open source days 2010<br />March 5 2010<br /> <br />Daniel Graversen<br />Masteringwave.com<br />Daniel Graversen firstname.lastname@example.org<br />
Daniel Graversen<br />Daniel Graversen email@example.com<br />
Agenda<br />Why Open source and Wave<br />Use Cases<br />Development options<br />Daniel Graversen firstname.lastname@example.org<br />
Why opensource and Wave<br />Lesson in why Opensource targets business<br />More buzz around the product<br />More partcipation and help from the community<br />First movers still can make money or get market share<br />Creates an eco system<br />More innovation<br />Must help with adoption<br />Daniel Graversen email@example.com<br />
E-mail resembles the conventional post system<br />Challenges of e-mail<br />Collaborating on a piece of text<br />Adding new people<br />Attachingfiles<br />Multiple conversation branches<br />Smallcorrections<br />E-mail to IM to e-mail<br />Security<br />Audit trail<br />No business context<br />Input to challenges: http://danieltenner.com/posts/0012-google-wave.html<br />
Wave is a hostedconversation<br /><ul><li>A Wave is shared
A Wave can be extended to provide business context</li></ul>By design solves most of e-mail’s problems<br />
Wave in organisations<br />No emails back and forth. <br />Clarity<br />A lot of processes in organisations can leverage from the use of Wave. <br />A lot of unstructured processes cannot be fitted into a box. 80/20 rule<br />One place to have communication<br />Platform for developing applications<br />Daniel Graversen firstname.lastname@example.org<br />
Robot Demo<br />SAP ES Demo, Creating Service Requests<br />Demo showing integration to SAP is possible to extract data and interact with backed<br />Google Wave workflows <br />Simple workflow engine in Wave, to have different aprovallers <br />Daniel Graversen email@example.com<br />
Embeds<br /><ul><li>Use Wave as an active content on your website.
Extensions for Wordpress, Drupal, Joomla, SAP portal exists.
Just 10 lines of code</li></ul>Daniel Graversen firstname.lastname@example.org<br />