E-Government & E-Democracy Best Practices from Austria Christian Rupp Spokesperson Federal Platform Digital Austria, Austr...
 
Federal Republic of Austria Area: 83 870.95 km² Population: 8 174 733 12 federal ministries 9 provinces  80 district admin...
observing cooperation among the federal levels is crucial   about 70% of administration is NOT at federal level     the ...
Individual country ranking regarding full eGovernment online availability in 2007 „ Austria is the first EU Member State t...
Individual country ranking regarding online eGovernment sophistication maturity in 2007 „ The overall 76% score achieved o...
ICT in the public sector is like a large vessel it needs clear decisions quite ahead before real movement can be planned F...
<ul><li>eGovernment Act    legal basis </li></ul><ul><li>entered into force on 1st March 2004 designed especially for the...
<ul><li>Access to e-business : </li></ul><ul><ul><li>eBanking </li></ul></ul><ul><ul><li>eBilling </li></ul></ul><ul><ul><...
<ul><li>Central Register of Residence </li></ul><ul><li>since 2002 all communities recording the residence data of persons...
<ul><li>Open Source eGovernment   </li></ul><ul><li>Identification (MOA ID):  serves as a module for a secure login using ...
electronic delivery service central registers and ELAK- Backoffice Help.gv.at portal
<ul><ul><ul><li>Virtual guide on Austrian authorities since 1997 </li></ul></ul></ul><ul><ul><ul><li>~ 200  Live Situation...
<ul><li>Provides authorities of municipalities the following opportunities : </li></ul><ul><li>HELP  Content Syndication  ...
What is Online-/  eParticipation? <ul><li>By the use of ICT …  </li></ul><ul><li>Improving  information  accessibility & r...
Participation:  Levels  of Intensity   <ul><li>Information   </li></ul><ul><ul><li>one-way  relationship:  </li></ul></ul>...
 
Austrian eDemocracy   Building Blocks  &  Roadmap 1. eDemocracy Strategy 2. eDemocracy & eParticipation Tools 3. eParticip...
1. eDemocracy Strategy - Aims <ul><ul><li>Increase transparency & traceability </li></ul></ul><ul><ul><li>Improve ePartici...
<ul><li>Overview of instruments & projects & tools </li></ul><ul><li>Linked to CAHDE Tool Box (Council of Europe) </li></u...
<ul><li>Guide lines for eParticipation processes </li></ul><ul><li>First prototype process design till 2009  </li></ul><ul...
<ul><li>e.g.:  </li></ul><ul><ul><li>registration,  </li></ul></ul><ul><ul><li>identification,  </li></ul></ul><ul><ul><li...
eGovernment it‘s a journey not a destination! [email_address] Austrian Federal Chancellery http://www.digital.austria.gv.a...
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Digital Austria, eDem and eGov

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  • Austria is situated in Central Europe. Austria’s geographical position has long made it a crossroads for trade routes between the major European economic and cultural areas. Austria borders eight countries: Germany, the Czech Republic, Slovakia, Hungary, Slovenia, Italy, Switzerland and Lichtenstein. Except for the last two, all these countries are part of the European Union.
  • In Austria’s eGovermnet initiative the way of working together is a political top management decision and that’s a priority to be successful because about 70% of administration is NOT at federal level so observing cooperation among the federal levels is crucial. The ICT coordination takes back to the middler of the 90’s and since 2000 it is well structured. ICT in the public sector is like a large vessel – the red tape needs clear decisions quite ahead therefore all stakeholders are involved in the federal platform digital austria under the head of the Austrian Federal Chancellor.
  • The legal basis for architecture and processes in the electronic front office as well as in the back office is the eGovernment act. It is especially designed for the electronic communication between citizens and the business world and public administrations and into force since 1st March 2004. It also belongs to our Data Protection Act 2000 which is one of the strongest in Europe. In 2005 Austria got the Euroean Data Protection Award this shows that Information Sharing in Austria works also in an electronic century century – let’s see a short Video about the architecture in Austria.
  • If you enter a government office personally you can be identified – in the internet we need an electronic identification and authentification. This is called in Austria the electronic citizen card function which is available on all austrian bank cards, some credit cards, all austrian health insurance cards, and mony other smarcards as well as for mobile phones. It is used within governments and by citizens for access to government as well as to business web sides.
  • In both ways you need for identification a register of residence … ..
  • One eGovernment Strategy means cooperation, coordination and the development of some basic tools which are for free for all stakeholders in the pbulic and business sector. The business sector plays an important part – on the one hand municipalities in Austria are so small that they have no own ict department and on the other hand citizens will accept only one solution easily if they can use it in the egovernment as well as ebusiness world
  • Information Sharing means one architecture and one strategy for processes for whole Austria and national as well as local governments. The front office is help.gv.at the virtual guide to all autstrian authorities with our one thousend online procedures and forms.
  • It is organised in life situations and not in the way like local or national governments are normally structured. It is also designed for people with sepecial needs so for examlpe also blind people can work with this electronic platform The information is collected from more than 200 content partner produced only once and stored centrally but you can have access to this information from many different internet web sides. For this we got the eEurope Award from the European Commission in 2003 for the best eGovernment Web Portal in Europe.
  • Digital Austria, eDem and eGov

    1. 1. E-Government & E-Democracy Best Practices from Austria Christian Rupp Spokesperson Federal Platform Digital Austria, Austrian Federal Chancellery
    2. 3. Federal Republic of Austria Area: 83 870.95 km² Population: 8 174 733 12 federal ministries 9 provinces 80 district administrations 2357 municipalities Internet usage Population: 71% Companies: 95% Municipalities Homepage: 93% Broadband: 83% eForms: 71%
    3. 4. observing cooperation among the federal levels is crucial  about 70% of administration is NOT at federal level  the way of working together has a top priority to be successful Building Synergy: federal – local Government Federal ICT 2001 2002 2003 2004 2005 2006 CIO federal government Federal Executive Secretary Cooperation: CEN and EU - Parlament ICT 2005+ Building Synergy: federal – local Government Federal ICT 2001 2002 2003 2004 2005 2006 CIO federal government Federal Executive Secretary - ICT 2005+
    4. 5. Individual country ranking regarding full eGovernment online availability in 2007 „ Austria is the first EU Member State to achieve a 100% fully online availability, which means that for every service measured in this survey, each citizen or business has the possibility to access the service via a fully transactional electronic channel. “ EU Commission 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Austria Malta Portugal Slovenia United Kingdom Norway Sweden Germany Estonia France Italy Spain Finland Denmark Netherlands Belgium Czech Republic Turkey Hungary Iceland Ireland Cyprus Greece Luxembourg Lithuania Romania Slovakia Latvia Poland Switzerland Bulgaria Full online availability EU27+
    5. 6. Individual country ranking regarding online eGovernment sophistication maturity in 2007 „ The overall 76% score achieved on sophistication maturity is the average of all the surveyed countries - with this scoring, Austria remains at the top of the web-based benchmark on electronic public services for the second year.” EU Commission 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Austria Slovenia Malta Portugal United Kingdom France Sweden Estonia Norway Germany Spain Netherlands Finland Belgium Denmark Italy Ireland Czech Republic Hungary Turkey Greece Iceland Luxembourg Cyprus Lithuania Switzerland Romania Slovakia Latvia Poland Bulgaria Online sophistication EU27+
    6. 7. ICT in the public sector is like a large vessel it needs clear decisions quite ahead before real movement can be planned Federal Government Digital Austria Management CIO Spokesperson Local and National Governments - Chamber Organisations and Industry Digital Austria Federal ICT Board Digital Austria eCooperation Board Provinces, Municipalities, Regions Ministries
    7. 8. <ul><li>eGovernment Act  legal basis </li></ul><ul><li>entered into force on 1st March 2004 designed especially for the electronic communication between citizens and the business world with and between public administrations </li></ul><ul><li>considers Data Protection Act 02 </li></ul><ul><li>defines terms and rules </li></ul><ul><li>identity and authenticity </li></ul><ul><li>citizen card function </li></ul><ul><li>source identification number </li></ul><ul><li>unique identification in data files </li></ul><ul><li>sector-specific personal identifiers </li></ul><ul><li>official signatures </li></ul><ul><li>citizen card use in private sector </li></ul><ul><li>electronic delivery </li></ul>http://www.digital.austria.gv.at/DocView.axd?CobId=31191
    8. 9. <ul><li>Access to e-business : </li></ul><ul><ul><li>eBanking </li></ul></ul><ul><ul><li>eBilling </li></ul></ul><ul><ul><li>eProcurement </li></ul></ul><ul><ul><li>CyberDoc </li></ul></ul><ul><ul><li>Archivium </li></ul></ul><ul><ul><li>eDelivery </li></ul></ul><ul><li>Within administration: </li></ul><ul><ul><li>eSignature </li></ul></ul><ul><ul><li>eRegisters </li></ul></ul><ul><ul><li>eFile System </li></ul></ul><ul><li>Access to e-gov: </li></ul><ul><ul><li>eForms </li></ul></ul><ul><ul><li>eHealth </li></ul></ul><ul><ul><li>eDelivery </li></ul></ul><ul><ul><li>eDocument-Safe </li></ul></ul><ul><ul><li>eUniversity </li></ul></ul><ul><ul><li>eVoting </li></ul></ul>Bank cards: Each bank (ATM) card issued since March 2005 is also an SSCD (prepared, citizen is free to activate the citizen card function) Health insurance card: Rollout to each citizen started May 2005 finished November 2005 (prepared, citizen free to activate) affinity cards eID Citizen Card http://www.buergerkarte.at/index_en.html
    9. 10. <ul><li>Central Register of Residence </li></ul><ul><li>since 2002 all communities recording the residence data of persons living in Austria online via the internet </li></ul><ul><li>possible to obtain a complete list of all residence of a person in Austria by one mouseclick </li></ul><ul><li>including contact address in the case of prisoners and homeless people </li></ul><ul><li>linked with the Register of Buildings and Dwellings, Register of Addresses, Register of Land, Register of Companies, … </li></ul><ul><li>ensures that the CRR processes only existing data on addresses, buildings and dwellings (including GEO coding) and that all changes (e.g. re-naming of a street) are done automatically </li></ul><ul><li>basis for many tasks of the public administration: electronic register, intergovernmental equalisation, the population census, the electronic citizen card </li></ul><ul><li>also enterprises can use individual data </li></ul>http://zmr.bmi.gv.at
    10. 11. <ul><li>Open Source eGovernment </li></ul><ul><li>Identification (MOA ID): serves as a module for a secure login using the citizen card concept. It is in place in tax declaration, social security and will gradually develop to become the high end login for citizen. </li></ul><ul><li>Verifying Signatures (MOA SP): this module consistently verifies electronic signatures according to the choice of standards eGovernment has defined. </li></ul><ul><li>Mass Signature (MOA SS): electronic documents, bills et. Can be electronically signed to be prepared for automated delivery. </li></ul><ul><li>Electronic Delivery (MOA ZS): documents are forwarded to electronic delivery according to the security level demanded. This module serves as an interface between the electronic workflow and the delivery to the end user (citizen or business). </li></ul>ID
    11. 12. electronic delivery service central registers and ELAK- Backoffice Help.gv.at portal
    12. 13. <ul><ul><ul><li>Virtual guide on Austrian authorities since 1997 </li></ul></ul></ul><ul><ul><ul><li>~ 200 Live Situations, > 350 online procedures, > 1.000 eForms, Target Groups - WAI-AAA </li></ul></ul></ul><ul><li>> 15.000 visitors per day, > 110.000 documents per day, ~ 1.000 questions and remarks p.m. </li></ul><ul><li>~ 200 content Partner </li></ul><ul><li>> 50% municipalities content syndication </li></ul><ul><li>International awards (EU, UN) </li></ul><ul><li>One-Stop-Shop </li></ul><ul><li>myHELP – personalised services </li></ul>
    13. 14. <ul><li>Provides authorities of municipalities the following opportunities : </li></ul><ul><li>HELP Content Syndication </li></ul><ul><ul><li>simple and quick integration in Partner-Website </li></ul></ul><ul><ul><li>“ Look and Feel” of Partner Website remain </li></ul></ul><ul><ul><li>current maintenance and quality assurance by HELP </li></ul></ul><ul><ul><li>up to date on a daily basis </li></ul></ul><ul><ul><ul><li>Birth </li></ul></ul></ul><ul><ul><ul><li>Trade </li></ul></ul></ul><ul><ul><ul><li>Marriage </li></ul></ul></ul><ul><ul><ul><li>Motor Vehicles </li></ul></ul></ul><ul><ul><ul><li>Driving Licence </li></ul></ul></ul><ul><ul><ul><li>Identity Card </li></ul></ul></ul><ul><ul><ul><li>Passport </li></ul></ul></ul><ul><ul><ul><li>End of Life </li></ul></ul></ul><ul><ul><ul><li>Removal </li></ul></ul></ul><ul><ul><ul><li>Elections </li></ul></ul></ul><ul><li>Administrative procedures online for HELP -Partners </li></ul><ul><ul><li>Basis package of 22 nationwide valid online-forms, e.g. </li></ul></ul><ul><ul><li>Birth Certificate – issue </li></ul></ul><ul><ul><li>Trade – Registration-/Notice of Departure-/Notice of Change </li></ul></ul><ul><ul><li>Marriage Certificate – issue </li></ul></ul><ul><ul><li>Election Card – Request for issue </li></ul></ul>HELP-Partnership
    14. 15. What is Online-/ eParticipation? <ul><li>By the use of ICT … </li></ul><ul><li>Improving information accessibility & relevance AND </li></ul><ul><li>Creating opportunities for people to be actively involved in design & delivery of government policies & services </li></ul>
    15. 16. Participation: Levels of Intensity <ul><li>Information </li></ul><ul><ul><li>one-way relationship: </li></ul></ul><ul><ul><li>Government delivers information for use by citizens </li></ul></ul><ul><li>Consultation </li></ul><ul><ul><li>2-way relationship: </li></ul></ul><ul><ul><li>Government: agenda setting & process management </li></ul></ul><ul><ul><li>Citizens provide feedback, contribute their views & opinions. </li></ul></ul><ul><li>Active participation </li></ul><ul><ul><li>based on partnership : </li></ul></ul><ul><ul><li>Citizens actively engage in agenda setting & content defining </li></ul></ul><ul><ul><li>Government: accountable for final decision </li></ul></ul>
    16. 18. Austrian eDemocracy Building Blocks & Roadmap 1. eDemocracy Strategy 2. eDemocracy & eParticipation Tools 3. eParticipation Prototype Processes 4. eParticipation Modules
    17. 19. 1. eDemocracy Strategy - Aims <ul><ul><li>Increase transparency & traceability </li></ul></ul><ul><ul><li>Improve eParticipation & communication </li></ul></ul><ul><ul><li>More efficient participation projects </li></ul></ul><ul><ul><li>Develop new cooperation models </li></ul></ul><ul><ul><li>Promote social networks </li></ul></ul>
    18. 20. <ul><li>Overview of instruments & projects & tools </li></ul><ul><li>Linked to CAHDE Tool Box (Council of Europe) </li></ul><ul><li>Structured: </li></ul><ul><ul><li>Top Down (Politics, administration, legislation) </li></ul></ul><ul><ul><li>Bottom Up </li></ul></ul>2. eDemocracy & eParticipation Tools
    19. 21. <ul><li>Guide lines for eParticipation processes </li></ul><ul><li>First prototype process design till 2009 </li></ul><ul><li>Processes for the different sectors: </li></ul><ul><ul><li>eServices & ePolitics </li></ul></ul><ul><li>Development of a prototype eParticipation tool (2010) </li></ul>3. eParticipation Prototype Processes
    20. 22. <ul><li>e.g.: </li></ul><ul><ul><li>registration, </li></ul></ul><ul><ul><li>identification, </li></ul></ul><ul><ul><li>privacy, </li></ul></ul><ul><ul><li>chats, forums, </li></ul></ul><ul><ul><li>voting, </li></ul></ul><ul><ul><li>… </li></ul></ul><ul><li>Information will be published via WIKI (www.ag.bka.gv.at) for the administration. </li></ul>4. eParticipation Modules
    21. 23. eGovernment it‘s a journey not a destination! [email_address] Austrian Federal Chancellery http://www.digital.austria.gv.at/DocView.axd?CobId=19394

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