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Mgt 311 final exam


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Mgt 311 final exam

  1. 1. MGT 311 Final ExamPLEASE DOWNLOAD THE ANSWERS HERE1) In her work in the publishing industry, Vera seeks out new authors whom sheconsiders promising. In the past 2 years she has found a number of new writerswhose work she thought was exceptional, and immersed herself in the task ofhelping them shape their manuscripts for submission to her managers forpublishing. Although she was extremely proud of the results, none of the authorsshe worked with were chosen for publication. Vera believes that the decision notto publish these authors was based on personal rivalries within management,rather than the quality of her writers work. She is extremely frustrated, dreadscoming into work each morning, and is seriously thinking of resigning. How canVera’s job attitude best be described?A. Low job satisfaction and low job involvementB. High job satisfaction and low job involvementC. Low job satisfaction and high job involvementD. High job satisfaction and high job involvement2) Julia works as a receptionist at a real-estate company. Her boss just came inthe door and yelled at her, telling her that the front office was a mess and that sheneeded to get up and clean it immediately. After her boss left the room, Juliagrabbed three magazines and violently slammed them into the trash can. Whichof the following best describes Julias action?A. An affectB. A thoughtC. A moodD. An emotion3) Erin works on a software help desk. After being yelled at by a customer aboutthe state of her companys software, she becomes angry, and has to take a shortbreak to calm down. What makes her anger an emotion, rather than a mood?a. It is a simple, unambiguous feeling.b. It interferes with her capacity to work effectively.
  2. 2. c. It has a contextual stimulus.d. It can be controlled given some time.4) Any incompatibility between two or more attitudes or between behavior andattitudes results in what?a. organizational dissonanceb. cognitive dissonancec. attitudinal clarificationd. values clarification5) What is the degree to which a person identifies with his or her job, activelyparticipates in it, and considers his or her performance as being important to self-worth?a. Job satisfactionb. Job involvementc. Job stabilityd. Job enrichment6) What term is used for those emotions that an organization requires workers toshow and considers appropriate for a given job?a. Felt emotionsb. Required emotionsc. Conditional emotionsd. Displayed emotions7) Janet needs to assign a very important advertising account to one of herwriters. First she reviewed each writers work load, then she studied the salesdata of the products for the last three campaigns of each writer, then shereviewed each writers annual review to familiarize herself with their goals. Finally,she gave the account to Paula, a very creative, efficient writer who has had highsales results with her last three clients products. What is Janets managementstyle is based on?a) organizational behavioral studies
  3. 3. b) substantive evidence approachc) preconceived notionsd) systematic study8) Basing managerial methods on the best available scientific evidence is calledwhat?A. Systematic studyB. Organizational behaviorC. Evidence-based managementD. Conceptual management9) The manager at a construction site observes that he is spending a great dealof time interviewing prospective employees. This is due to the large amount ofabsenteeism and turnover among his skilled workers. While questioning exitingemployees, he discovers that many of them quit because they feel the work placeis too dangerous. In particular, several foremen have stated that the need to getthe job done quickly is more important than a few rules, and have gone as far asto mock the courage of workers who question this attitude. What is the best wayfor the manager to control the deviant behavior of the foremen?A. Ordering the foremen to conform with the required safety standardsB. Finding out why the foremen place a greater importance on finishing the jobthan on safetyC. Firing the foremen and promoting new foremen from the current pool ofworkersD. Taking over the work of the foreman himself10) Phil loves sales. He has been a stellar sales person since he was 12.Recently he was awarded a full paid trip for two to Puerto Rico for breaking acompany sales record. Phil is so motivated to work, he has set a new goal tobreak his old record in the coming year. Taking into account self-determinationtheory, why did the company recognition and award, an extrinsic reward, motivatePhil?A. The reward was seen as a coercive method of increasing sales and motivatedPhil to prove himself intrinsically.B. The reward was imposed to work toward a standard that Phil could not believein, and his intrinsic motivation suffered.
  4. 4. C. The reward increased Phil’s sense of competence by providing feedback thatimproved his intrinsic motivation.D. The reward increased Phils sense of competence by providing feedback thatdiminished his intrinsic motivation.11) Tony loves programming. He was on the ground level of the computerrevolution. This year his boss has set personal goals for each of theprogrammers, one of which includes a presentation from each programmer abouta project. Tony is very annoyed because he has a tremendous amount of work todo and he will have to spend the weekend, his personal time, preparing thepresentation. Taking into account self-determination theory, why did hismanager’s goals and the presentation reduce Tonys motivation?A. The internally imposed goal feels coercive, causing Tonys intrinsicmotivation to suffer.B. The self-imposed goal increases his sense of competence, causing theintrinsic motivation to suffer.C. The externally imposed goal is an external reward, causing Tonys intrinsicmotivation to increase.D. The externally imposed goal feels coercive, causing Tonys intrinsicmotivation to suffer.12) Glendon has a degree in business and worked for 2 years at an internationalfirm in Spain. When the firm suffered cutbacks and Glendon returned home, hetook a job at a nonprofit agency mentoring at-risk Spanish-speaking children.Glendon earns a third of what he earned in the business world, but has decidedthat his new goal is to acquire a larger case load and continue to use his Spanishto help people. Which theory explains why Glendon is happy with a much smallerexternal reward for his work? A. Self-imposition of goalsB. nAchC. Self-concordanceD. Extrinsic motivation13) Today Marcis boss entered her cubicle and told her that her work has beenfantastic, and that because of her last project the client is going to give thecompany all of their business. Marcis boss continued to talk about what a greatjob shes doing. When her boss left, Marci felt very confident and satisfied withherself and her job. Marcis boss uses communication in which of the followingfunctions?A. Motivation
  5. 5. B. ControlC. Emotional expressionD. Information14) What can managers do to make sure that important information is notwithheld from them through silence?A. Listen to and support diverse opinions.B. Deal with information overload.C. Interpret what they see and call it reality.D. Tell employees what they want to hear.15) When Neal Patterson, CEO of Cerner Corporation, sent his seething e-mail to400 managers, he erred by selecting the wrongA. channel for his messageB. messageC. distributionD. emotional charge16) Araceli is a team member in a large corporation. She never speaks in theteam meetings because she has seen members talk behind each others backsoutside of the meetings. Members are constantly monitoring the other memberswork, looking for a mistake to point out in a meeting. According to the informationprovided, which contextual factor is most likely hindering the success of Aracelisteam?A. Adequate resourcesB. Climate of trustC. Team structureD. Performance evaluations17) Ayesha is leading a group to develop a prototype for a new product. She haschosen three people to work with her. Ben and Tom are good friends andsocialize on the weekend. They are both very creative. Julian is older than Benand Tom, but they have worked together before and been quite productive. Julianis organized. Ayesha has never worked with any of the men, but knows the
  6. 6. product well. She brings the highest level of expertise. Which of the followingstatements best describes Ayeshas group?A. High norms, low cohesiveness, high productivityB. Low norms, low cohesiveness, low productivityC. High norms, high cohesiveness, high productivityD. Low norms, high cohesiveness, low productivity18) Irma does not like a few of the standard operating procedures adapted for thenew project. However, she discussed the items with the team and told them thatshe realized she was in the minority and that she would adapt the newprocedures to maintain smooth operations within the team. What is this type ofintention called?A. SacrificingB. AccommodatingC. CollaboratingD. Compromising19) Angelina feels that her cubicle neighbor talks too loudly on the phone, but inother ways she is a great neighbor. Angelina gets annoyed every time herneighbors phone rings, but she has decided it is simply not worth the trouble totalk to her neighbor. What is Angelinas conflict intention called?A. AvoidingB. AccommodatingC. Compromising.D. Collaborating20) For process conflict to be productive, it must beA. Kept highB. Kept lowC. Kept at low to moderate levelsD. Kept at moderate levels
  7. 7. 21) The right inherent in a managerial position to give orders and expect orders tobe obeyed is termedA. chain of commandB. authorityC. powerD. unity of command22) ________ are consistent with recent efforts by companies to reduce costs,cut overhead, speed up decision making, increase flexibility, get closer tocustomers, and empower employees.A. Wider spans of controlB. Narrower spans of controlC. Matrix structuresD. Simple structures23) What is the process through which employees are adapted to anorganizations culture?A. PersonalizationB. MentoringC. SocializationD. Institutionalization24) If there is a basic conflict between the individuals expectations and the realityof working in an organization, the employee is most likely to be disillusioned andquit during which stage of socialization?A. PrearrivalB. RitualC. MetamorphosisD. Encounter
  8. 8. 25) When your superior offers you a raise if you will perform additional workbeyond the requirements of your job, he or she is exercising ________ power.A. LegitimateB. CoerciveC. RewardD. Personal26) Political behaviors usuallyA. lie outside of an individual’s specified job performanceB. arecounter productive to individual goalsC. are seen only in large organizationsD. are frowned upon by organizational leaders27) Regardless of the composition of a group, managers can leverage diversity toachieve superior performance by which of the following approaches?A. Emphasize the higher-level similarities among members.B. Ensure that everyone knows the importance of diversity in groups.C. Explain the legal and ethical implications involved of not having a diversegroup.D. Focus on the benefits of having a diverse group.28) Effective workforce programs that encourage diversity have three distinctcomponents. First, they inform managers about the legal framework for equalemployment opportunities and encourage fair treatment. Second, they teachmanagers how a diverse workforce will be better able to serve a diverse market ofcustomers and clients. Third, theyA. ensure top-level management represents the diversity of its workforce andclient baseB. ensure that certain groups have not been underutilizedC. generally involve one-shot training sessions that don’t take up an undueamount of time
  9. 9. D. foster personal development practices that bring out the skills and abilities ofall workers29) If individuals resisting change are included in making change decisions in anattempt to gain their support, what is this approach called?A. CooptationB. ExploitationC. ManipulationD. Coercion30) Which tactic to overcome resistance to change is a relatively easy way to gainthe support of adversaries, but may backfire if the targets become aware of thetactic?A. ConciliationB. ManipulationC. CoercionD. Cooperation