Types of events
• Site outage
• New users cannot register
Monday, October 21, 13
Types of events
• Site outage
• New users cannot register
• Buyers cannot checkout
Monday, October 21, 13
Types of events
• Site outage
• New users cannot register
• Buyers cannot checkout
• Sellers cannot list items
Monday, October 21, 13
Types of events
• Site outage
• New users cannot register
• Buyers cannot checkout
• Sellers cannot list items
• Data loss
Monday, October 21, 13
Types of events
• Site outage
• New users cannot register
• Buyers cannot checkout
• Sellers cannot list items
• Data loss
• Performance degradation
Monday, October 21, 13
Severity levels
P1 Complete outage
P2 Loss or degradation for subset
P3 Loss of minor functionality
P4 No member-visible impact
P5 Anything else
Monday, October 21, 13
How is a post
mortem conducted?
Monday, October 21, 13
Who
• The person/people who:
• introduced the problem
• identified the problem
Monday, October 21, 13
Who
• The person/people who:
• introduced the problem
• identified the problem
• responded to the problem
Monday, October 21, 13
Who
• The person/people who:
• introduced the problem
• identified the problem
• responded to the problem
• debugged the problem
Monday, October 21, 13
Who
• The person/people who:
• introduced the problem
• identified the problem
• responded to the problem
• debugged the problem
• anyone interested
Monday, October 21, 13
Current features
• General
•
Time calculations
•
Severity level
•
Timezone support
•
Markdown for
“What Happened”
Monday, October 21, 13
• Etsy
Current features
• General
•
Time calculations
•
Severity level
•
Timezone support
•
Markdown for
“What Happened”
•
Images
Monday, October 21, 13
• Etsy
Current features
• General
•
Time calculations
•
Severity level
•
Timezone support
•
Markdown for
“What Happened”
•
Images
•
Tags
Monday, October 21, 13
• Etsy
Current features
• General
•
Time calculations
•
Severity level
•
Timezone support
•
Markdown for
“What Happened”
•
Images
•
Tags
•
History
Monday, October 21, 13
• Etsy
Current features
• General
•
Time calculations
•
Severity level
•
Timezone support
•
Markdown for
“What Happened”
•
Images
•
Tags
•
History
Monday, October 21, 13
• Etsy
Current features
• General
•
Time calculations
•
Severity level
•
Timezone support
•
Markdown for
“What Happened”
•
Images
•
Tags
•
History
Monday, October 21, 13
• Etsy
•
Etsystatus time
Current features
• General
• Etsy
•
Time calculations
•
Etsystatus time
•
Severity level
•
Contact/GCal
•
Timezone support
•
Markdown for
“What Happened”
•
Images
•
Tags
•
History
Monday, October 21, 13
Current features
• General
• Etsy
•
Time calculations
•
Etsystatus time
•
Severity level
•
Contact/GCal
•
Timezone support
•
IRC
•
Markdown for
“What Happened”
•
Images
•
Tags
•
History
Monday, October 21, 13
Current features
• General
• Etsy
•
Time calculations
•
Etsystatus time
•
Severity level
•
Contact/GCal
•
Timezone support
•
IRC
•
Markdown for
“What Happened”
•
Jira
•
Images
•
Tags
•
History
Monday, October 21, 13
Current features
• General
• Etsy
•
Time calculations
•
Etsystatus time
•
Severity level
•
Contact/GCal
•
Timezone support
•
IRC
•
Markdown for
“What Happened”
•
Jira
•
Forums
•
Images
•
Tags
•
History
Monday, October 21, 13