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Morgue , helping better understand events by building a post mortem tool - Bethany Macri
15.
Types of events
• Site outage
Monday, October 21, 13
16.
Types of events
• Site outage
• New users cannot register
Monday, October 21, 13
17.
Types of events
• Site outage
• New users cannot register
• Buyers cannot checkout
Monday, October 21, 13
18.
Types of events
• Site outage
• New users cannot register
• Buyers cannot checkout
• Sellers cannot list items
Monday, October 21, 13
19.
Types of events
• Site outage
• New users cannot register
• Buyers cannot checkout
• Sellers cannot list items
• Data loss
Monday, October 21, 13
20.
Types of events
• Site outage
• New users cannot register
• Buyers cannot checkout
• Sellers cannot list items
• Data loss
• Performance degradation
Monday, October 21, 13
21.
Severity levels
P1 Complete outage
P2 Loss or degradation for subset
P3 Loss of minor functionality
P4 No member-visible impact
P5 Anything else
Monday, October 21, 13
22.
How is a post
mortem conducted?
Monday, October 21, 13
23.
Who
• The person/people who:
Monday, October 21, 13
24.
Who
• The person/people who:
• introduced the problem
Monday, October 21, 13
25.
Who
• The person/people who:
• introduced the problem
• identified the problem
Monday, October 21, 13
26.
Who
• The person/people who:
• introduced the problem
• identified the problem
• responded to the problem
Monday, October 21, 13
27.
Who
• The person/people who:
• introduced the problem
• identified the problem
• responded to the problem
• debugged the problem
Monday, October 21, 13
28.
Who
• The person/people who:
• introduced the problem
• identified the problem
• responded to the problem
• debugged the problem
• anyone interested
Monday, October 21, 13
52.
Stack
• PHP
• Slim framework
• MySQL
• Apache
• Twitter bootstrap
Monday, October 21, 13
53.
Current features
• General
Monday, October 21, 13
• Etsy
54.
Current features
• General
•
Monday, October 21, 13
Time calculations
• Etsy
55.
Current features
• General
•
Time calculations
•
Severity level
Monday, October 21, 13
• Etsy
56.
Current features
• General
•
Time calculations
•
Severity level
•
Timezone support
Monday, October 21, 13
• Etsy
57.
Current features
• General
•
Time calculations
•
Severity level
•
Timezone support
•
Markdown for
“What Happened”
Monday, October 21, 13
• Etsy
58.
Current features
• General
•
Time calculations
•
Severity level
•
Timezone support
•
Markdown for
“What Happened”
•
Images
Monday, October 21, 13
• Etsy
59.
Current features
• General
•
Time calculations
•
Severity level
•
Timezone support
•
Markdown for
“What Happened”
•
Images
•
Tags
Monday, October 21, 13
• Etsy
60.
Current features
• General
•
Time calculations
•
Severity level
•
Timezone support
•
Markdown for
“What Happened”
•
Images
•
Tags
•
History
Monday, October 21, 13
• Etsy
61.
Current features
• General
•
Time calculations
•
Severity level
•
Timezone support
•
Markdown for
“What Happened”
•
Images
•
Tags
•
History
Monday, October 21, 13
• Etsy
62.
Current features
• General
•
Time calculations
•
Severity level
•
Timezone support
•
Markdown for
“What Happened”
•
Images
•
Tags
•
History
Monday, October 21, 13
• Etsy
•
Etsystatus time
63.
Current features
• General
• Etsy
•
Time calculations
•
Etsystatus time
•
Severity level
•
Contact/GCal
•
Timezone support
•
Markdown for
“What Happened”
•
Images
•
Tags
•
History
Monday, October 21, 13
64.
Current features
• General
• Etsy
•
Time calculations
•
Etsystatus time
•
Severity level
•
Contact/GCal
•
Timezone support
•
IRC
•
Markdown for
“What Happened”
•
Images
•
Tags
•
History
Monday, October 21, 13
65.
Current features
• General
• Etsy
•
Time calculations
•
Etsystatus time
•
Severity level
•
Contact/GCal
•
Timezone support
•
IRC
•
Markdown for
“What Happened”
•
Jira
•
Images
•
Tags
•
History
Monday, October 21, 13
66.
Current features
• General
• Etsy
•
Time calculations
•
Etsystatus time
•
Severity level
•
Contact/GCal
•
Timezone support
•
IRC
•
Markdown for
“What Happened”
•
Jira
•
Forums
•
Images
•
Tags
•
History
Monday, October 21, 13