1.
Institute Helpdesk
Management
UNIBOT
Mentor :
Dr. Sandeep Kumar Sood
Presented By:
● Devesh Parwani (5212206)
● Suraj Singh (52112211)
● Aman Kumar Sarraf
(52111214)

2.
Introduction - Unibot: Institute Helpdesk System
Category: Applications and Deployement Recreated ( C )
Introduction: UniBot is a smart chatbot designed to assist prospective and
existing students of an institute. With UniBot, students will have easy access
to a wide range of information about the institute, including courses, fees,
faculty, placement statistics, events, student societies, results, and
scholarships. In phase 2, UniBot will also assist existing students with
academic details, attendance details, document verification, and account
details.

3.
Project Goals:
● To provide students with easy access to information about the institute.
● To streamline the process of accessing information for students.
● To reduce the workload of the institute's staff.
● To improve the overall experience of students by providing accurate and
timely information

4.
UniBot Workflow

5.
Phase 1: Prospective Student Assistance
● Course Details: UniBot will provide detailed information about each
course offered by the institute.
● Fees Structure: UniBot will provide information about the fees structure
for each course.
● Faculty Details: UniBot will provide information about each faculty
member and their areas of expertise.
● Placement Statistics: UniBot will provide placement statistics for each
course.

6.
Phase 1: Prospective Student Assistance
● Events Details: UniBot will provide information about upcoming events
and activities at the institute.
● Student Societies: UniBot will provide information about student
societies and their activities.
● Facilities : Unibot will provide information about the facilities provided by
the institute.
● Scholarships: UniBot will provide information about scholarships
available to students.

7.
Phase 2: Existing Student Assistance
● Classroom Details: UniBot will provide information about a student's
academic progress, including grades and course completion and other
informations like attendance as well.
● Societies Details: UniBot will help student access to different college
clubs and society portal and information.
● Account Details: UniBot will provide information about a student's
account, including fees, transactions, and balances.
● Help Desk : UniBot smart help desk will manage and take care of
student’s issue by automatic ml based ticket management system

8.
How UniBot Works behind the Scene ?

9.
Technology and Tools required
● Cloud computing
● Machine learning
● Python
● React/Angular
● Node.js
● Realtime Database
● Cloud Native Technologies

10.
Conclusion:
UniBot is a comprehensive solution to assist students and reduce the
workload of the institute's staff and save student’s time. With its user-friendly
interface and accurate information, UniBot is poised to improve the
experience of students and streamline the process of accessing information.
We look forward to the opportunity to bring UniBot to life and improve the
experience of students at our institute.

11.
References
● Kasinathan, V., Xuan, F. S., Wahab, M. H. A., & Mustapha, A. (2021). Intelligent
Healthcare Chatterbot (HECIA): Case study of medical center in Malaysia. Paper
presented at the 2021 IEEE Conference on Open Systems (ICOS). link
● Feras-Al-Hawari,Hala Braham(2020). A machine learning based help desk system for
IT service management.link
● Dhiraj Patra,Machine Learning based Help Desk system withAWS(2022). link
● Gil Romão,Universidade Católica de Moçambique(2021).A Literature Review on
chatbots in education: An intelligent chat agent. Link
● Andrej Miklošík,Comenius University Bratislava,Nina Evans(2021).The Use of Chatbots
in Digital Business Transformation. link

12.
WORKING DEMO