<ul><li>CHAPTER 1 DISCUSSION QUESTIONS </li></ul><ul><li>IN YOUR OPINION, WHAT COMPANY/BUSINESS DO YOU FEEL IS SUCCESSFUL?...
IN YOUR OPINION, WHAT COMPANY IS SUCCESSFUL?  WHY? WHAT MAKES A COMPANY/BUSINESS SUCCESSFUL?
DETJEN’S SUCCESSFUL BUSINESS ATTRIBUTES
1) CUSTOMER LOYALTY
2) PROFITABILITY
3) MARKET SHARE
4) BRAND RECOGNITION
5) PERCEIVED VALUE
THE #1 KEY TO A SUCCESSFUL ORGANIZATION (BUSINESS/TEAM/SCHOOL/FAMILY) PEOPLE AND IT STARTS WITH MANAGEMENT
PETER DRUCKER “ THE GODFATHER OF MANAGEMENT” -WORKERS SHOULD BE TREATED AS ASSETS NOT LIABILITIES. -THERE IS NO BUSINESS W...
<ul><li>MANAGEMENT </li></ul><ul><li>“ THE ACT OF GETTING PEOPLE TOGETHER TO ACCOMPLISH DESIRED GOALS.” </li></ul><ul><ul>...
WHAT U.S. EVENTS HAVE CAUSED A PARADIGM CHANGE IN MANAGEMENT?
<ul><li>WARS </li></ul><ul><li>ARMY COMMAND MODEL: VERTICAL MANAGEMENT </li></ul>
2) THE INDUSTRIAL REVOLUTION ASSEMBLY LINE MODEL: HORIZONTAL MANAGEMENT
3) TECHNOLOGY AUTOMATION MODEL: HUMAN DISPLACEMENT
4) KNOWLEDGE WORKERS TOTAL QUALITY MANAGEMENT MODEL: INVESTMENT IN HUMAN CAPITAL
“ THE ASSUMPTIONS ON WHICH MOST BUSINESSES ARE BEING RUN NO LONGER FIT REALITY.” WHAT DOES DRUCKER MEAN?
THE SILENT
<ul><li>THE SILENT REVOLUTION WAS A SERIES OF EVENTS THAT CHANGED HOW BUSINESSES DO BUSINESS. </li></ul><ul><li>-THESE EVE...
IN THE LATE 1990’S, A SILENT REVOLUTION TOOK PLACE CHANGING HOW BUSINESSES OPERATE.  WHAT 5 FRONTS DID THIS SILENT REVOLUT...
<ul><li>INFORMATION FLEW. </li></ul><ul><li>HOW DID THIS CONTRIBUTE TO THE SILENT REVOLUTION? </li></ul>
THE INTERNET ALLOWS INFORMATION TO TRAVEL FAST TO ANYONE, ANYWHERE.
PRE-REVOLUTION: INFORMATION WAS POWER. POST-REVOLUTION: POWER COMES FROM BEING ABLE TO TRANSLATE INFORMATION INTO ACTION.
2) THE GEOGRAPHIC REACH OF COMPANIES & CUSTOMERS EXPLODED. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
THE 21ST CENTURY WORLD IS A  GLOBAL  MARKETPLACE
BARRIERS TO ENTRY ARE KNOCKED DOWN AS BRANDS CAN GAIN WIDESPREAD RECOGNITION IN SHORT PERIODS OF TIME THE RESULT: BIG NAME...
3) BASIC DEMOGRAPHIC ASSUMPTIONS WERE UPENDED. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
LONGER LIFE SPANS, LATER RETIREMENTS, & MORE WOMEN IN THE WORKPLACE HAS CHANGED CORPORATIONS RELATIONSHIPS WITH CUSTOMERS ...
THE THREE FASTEST GROWING CONSUMER PURCHASES FITNESS HEALTH CARE EDUCATION
4) CUSTOMERS STEPPED UP AND TOOK CONTROL. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
TODAY CUSTOMERS HAVE A SAY IN HOW PRODUCTS ARE CREATED, WHICH PRODUCTS STAY IN THE MARKETPLACE, AND WHICH ONES GO. THE RES...
5) DEFINING WALLS FELL. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
COMPANIES LOOK TO OTHER INDUSTRIES TO FORM PARTNERSHIPS TO DRAW ON EXPERTISE OUTSIDE THEIR CAPABILITIES. THE RESULT: CUSTO...
TRANSITIONING FROM THE INDUSTRIAL TO THE KNOWLEDGE-BASED ECONOMY THE RESULT: KNOWLEDGE-BASED MANAGEMENT & THE KNOWLEDGE WO...
THE KNOWLEDGE WORKER -SOMEONE WHO IS EMPLOYED DUE TO HIS/HER KNOWLEDGE OF A SUBJECT MATTER RATHER THAN THEIR ABILITY TO PE...
Upcoming SlideShare
Loading in …5
×

Drucker chapter 1

961 views

Published on

Published in: Education, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
961
On SlideShare
0
From Embeds
0
Number of Embeds
16
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Drucker chapter 1

  1. 1. <ul><li>CHAPTER 1 DISCUSSION QUESTIONS </li></ul><ul><li>IN YOUR OPINION, WHAT COMPANY/BUSINESS DO YOU FEEL IS SUCCESSFUL? WHAT MAKES THEM SUCCESSFUL? </li></ul><ul><li>IN YOUR OWN WORDS, DEFINE “MANAGEMENT.” </li></ul><ul><li>HOW/WHY HAS MANAGEMENT EVOLVED IN THE U.S.? </li></ul><ul><li>“ THE ASSUMPTIONS ON WHICH MOST BUSINESSES ARE BEING RUN NO LONGER FIT REALITY.” WHAT DOES DRUCKER MEAN? </li></ul><ul><li>WHAT IS THE SILENT REVOLUTION? </li></ul><ul><li>EXPLAIN WHAT HAPPENED DURING EACH OF THE 5 FRONTS ON THE SILENT REVOLUTION. </li></ul><ul><li>WHAT IS A KNOWLEDGE WORKER & WHY ARE THEY IMPORTANT TO ORGANIZATIONS? </li></ul>
  2. 2. IN YOUR OPINION, WHAT COMPANY IS SUCCESSFUL? WHY? WHAT MAKES A COMPANY/BUSINESS SUCCESSFUL?
  3. 3. DETJEN’S SUCCESSFUL BUSINESS ATTRIBUTES
  4. 4. 1) CUSTOMER LOYALTY
  5. 5. 2) PROFITABILITY
  6. 6. 3) MARKET SHARE
  7. 7. 4) BRAND RECOGNITION
  8. 8. 5) PERCEIVED VALUE
  9. 9. THE #1 KEY TO A SUCCESSFUL ORGANIZATION (BUSINESS/TEAM/SCHOOL/FAMILY) PEOPLE AND IT STARTS WITH MANAGEMENT
  10. 10. PETER DRUCKER “ THE GODFATHER OF MANAGEMENT” -WORKERS SHOULD BE TREATED AS ASSETS NOT LIABILITIES. -THERE IS NO BUSINESS WITHOUT A CUSTOMER. -SUBSTANCE OVER STYLE.
  11. 11. <ul><li>MANAGEMENT </li></ul><ul><li>“ THE ACT OF GETTING PEOPLE TOGETHER TO ACCOMPLISH DESIRED GOALS.” </li></ul><ul><ul><ul><li>IT IS ABOUT GETTING THE BEST OUT OF PEOPLE. </li></ul></ul></ul><ul><ul><ul><li>IT IS A PROFESSION LIKE MEDICINE OR LAW. </li></ul></ul></ul><ul><li>6 FUNCTIONS OF MANAGEMENT: </li></ul><ul><li>PLANNING: DECIDING WHAT NEEDS TO HAPPEN IN THE FUTURE & GENERATING PLANS FOR ACTION. </li></ul><ul><li>ORGANIZING: MAKING OPTIMUM USE OF THE RESOURCES REQUIRED TO ENABLE THE SUCCESSFUL CARRYING OUT OF PLANS. </li></ul><ul><li>STAFFING: JOB ANALYZING, RECRUITMENT, & HIRING INDIVIDUALS FOR APPROPRIATE JOBS. </li></ul><ul><li>LEADING: EXHIBITING SKILLS IN ORDER TO ENCOURAGE OTHERS TO PLAY AN EFFECTIVE ROLE IN THE ORGANIZATION. </li></ul><ul><li>CONTROLLING: MONITORING & CHECKING PROGRESS AGAINST PLANS, WHICH MAY NEED MODIFICATION BASED ON FEEDBACK. </li></ul><ul><li>MOTIVATING: THE PROCESS OF STIMULATING AN INDIVIDUAL TO TAKE ACTION & ACCOMPLISH A DESIRED GOAL. </li></ul>
  12. 12. WHAT U.S. EVENTS HAVE CAUSED A PARADIGM CHANGE IN MANAGEMENT?
  13. 13. <ul><li>WARS </li></ul><ul><li>ARMY COMMAND MODEL: VERTICAL MANAGEMENT </li></ul>
  14. 14. 2) THE INDUSTRIAL REVOLUTION ASSEMBLY LINE MODEL: HORIZONTAL MANAGEMENT
  15. 15. 3) TECHNOLOGY AUTOMATION MODEL: HUMAN DISPLACEMENT
  16. 16. 4) KNOWLEDGE WORKERS TOTAL QUALITY MANAGEMENT MODEL: INVESTMENT IN HUMAN CAPITAL
  17. 17. “ THE ASSUMPTIONS ON WHICH MOST BUSINESSES ARE BEING RUN NO LONGER FIT REALITY.” WHAT DOES DRUCKER MEAN?
  18. 18. THE SILENT
  19. 19. <ul><li>THE SILENT REVOLUTION WAS A SERIES OF EVENTS THAT CHANGED HOW BUSINESSES DO BUSINESS. </li></ul><ul><li>-THESE EVENTS FORCED MANAGEMENT TO FOCUS ON HUMAN ASSETS: </li></ul><ul><li>KNOWLEDGE </li></ul><ul><li>INFORMATION </li></ul><ul><li>COLLABORATION </li></ul>
  20. 20. IN THE LATE 1990’S, A SILENT REVOLUTION TOOK PLACE CHANGING HOW BUSINESSES OPERATE. WHAT 5 FRONTS DID THIS SILENT REVOLUTION TAKE PLACE ON? <ul><li>INFORMATION FLEW. </li></ul><ul><li>THE GEOGRAPHIC REACH OF COMPANIES & CUSTOMERS EXPLODED. </li></ul><ul><li>THE MOST BASIC DEMOGRAPHIC ASSUMPTIONS WERE UPENDED. </li></ul><ul><li>CUSTOMERS STEPPED UP & TOOK CONTROL OF COMPANIES. </li></ul><ul><li>WALLS DEFINING THE INSIDE & OUTSIDE OF A COMPANY FELL. </li></ul>
  21. 21. <ul><li>INFORMATION FLEW. </li></ul><ul><li>HOW DID THIS CONTRIBUTE TO THE SILENT REVOLUTION? </li></ul>
  22. 22. THE INTERNET ALLOWS INFORMATION TO TRAVEL FAST TO ANYONE, ANYWHERE.
  23. 23. PRE-REVOLUTION: INFORMATION WAS POWER. POST-REVOLUTION: POWER COMES FROM BEING ABLE TO TRANSLATE INFORMATION INTO ACTION.
  24. 24. 2) THE GEOGRAPHIC REACH OF COMPANIES & CUSTOMERS EXPLODED. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
  25. 25. THE 21ST CENTURY WORLD IS A GLOBAL MARKETPLACE
  26. 26. BARRIERS TO ENTRY ARE KNOCKED DOWN AS BRANDS CAN GAIN WIDESPREAD RECOGNITION IN SHORT PERIODS OF TIME THE RESULT: BIG NAME BRANDS ARE NOT AS DOMINANT
  27. 27. 3) BASIC DEMOGRAPHIC ASSUMPTIONS WERE UPENDED. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
  28. 28. LONGER LIFE SPANS, LATER RETIREMENTS, & MORE WOMEN IN THE WORKPLACE HAS CHANGED CORPORATIONS RELATIONSHIPS WITH CUSTOMERS & EMPLOYEES THE RESULT: CONVENIENCE MATTERS MORE NOW THAN EVER BEFORE
  29. 29. THE THREE FASTEST GROWING CONSUMER PURCHASES FITNESS HEALTH CARE EDUCATION
  30. 30. 4) CUSTOMERS STEPPED UP AND TOOK CONTROL. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
  31. 31. TODAY CUSTOMERS HAVE A SAY IN HOW PRODUCTS ARE CREATED, WHICH PRODUCTS STAY IN THE MARKETPLACE, AND WHICH ONES GO. THE RESULT: CUSTOMERS ARE NOW, MORE THAN EVER, A PART OF THE PROCESS.
  32. 32. 5) DEFINING WALLS FELL. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
  33. 33. COMPANIES LOOK TO OTHER INDUSTRIES TO FORM PARTNERSHIPS TO DRAW ON EXPERTISE OUTSIDE THEIR CAPABILITIES. THE RESULT: CUSTOMERS ARE SERVED MORE EFFICIENTLY
  34. 34. TRANSITIONING FROM THE INDUSTRIAL TO THE KNOWLEDGE-BASED ECONOMY THE RESULT: KNOWLEDGE-BASED MANAGEMENT & THE KNOWLEDGE WORKER
  35. 35. THE KNOWLEDGE WORKER -SOMEONE WHO IS EMPLOYED DUE TO HIS/HER KNOWLEDGE OF A SUBJECT MATTER RATHER THAN THEIR ABILITY TO PERFORM MANUAL LABOR. -LAWYERS, TEACHERS, MARKETERS, IT, ETC. -YOU!!! MANAGEMENT OF KNOWLEDGE WORKERS -PRODUCE MORE WHEN EMPOWERED -CAN WORK ON MULTIPLE PROJECTS AT ONCE -KNOW HOW TO ALLOCATE THEIR TIME -CAN MULTIPLY THEIR RESULTS THROUGH SOFT FACTORS LIKE EMOTIONAL INTELLIGENCE & TRUST

×