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Welcome to management - Learning how to lead your first UX research team

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WELCOME TO MANAGEMENT
Robert Racadio, PhD, Design Research Manager, Premera 

Rebecca Destello, UX Researcher, Facebook
LE...

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ROBERT RACADIO
@RobertRacadio @RebeccaDestello #uxrmanagement
University of Washington
Anthro-Tech
University of Washingto...

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REBECCA DESTELLO
@RobertRacadio @RebeccaDestello #uxrmanagement
Group Health
Nordstrom
University of Washington
Atlas Info...

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Welcome to management - Learning how to lead your first UX research team

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You’ve spent years honing your craft as a researcher and in recognition of your hard work, you’ve been promoted to lead a team of your very own! Welcome to management, now what?

UX management is fulfilling, but is not a direct next step from being a strong UX practitioner. Your UX projects didn’t prepare you for all the paperwork! Or taking disciplinary action! Or the myriad of other responsibilities that arise when your priority is to help others succeed.

Whether you are a new leader inheriting a team or building one from scratch, or aspiring to be one, come to this session to learn what you need to make the leap from individual contributor to team leader and while keeping your sanity (mostly) in check.



You’ve spent years honing your craft as a researcher and in recognition of your hard work, you’ve been promoted to lead a team of your very own! Welcome to management, now what?

UX management is fulfilling, but is not a direct next step from being a strong UX practitioner. Your UX projects didn’t prepare you for all the paperwork! Or taking disciplinary action! Or the myriad of other responsibilities that arise when your priority is to help others succeed.

Whether you are a new leader inheriting a team or building one from scratch, or aspiring to be one, come to this session to learn what you need to make the leap from individual contributor to team leader and while keeping your sanity (mostly) in check.



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Welcome to management - Learning how to lead your first UX research team

  1. 1. WELCOME TO MANAGEMENT Robert Racadio, PhD, Design Research Manager, Premera 
 Rebecca Destello, UX Researcher, Facebook LEARNING HOW TO LEAD YOUR FIRST 
 UX RESEARCH TEAM
  2. 2. ROBERT RACADIO @RobertRacadio @RebeccaDestello #uxrmanagement University of Washington Anthro-Tech University of Washington Premera Blue Cross Premera Blue Cross Research Lab Assistant, 2009-2010 Research Consultant, 2010-2011 Graduate Student, 2009-2016 Senior Design Researcher, 2015-2017 Design Researcher Manager, 2017-present
  3. 3. REBECCA DESTELLO @RobertRacadio @RebeccaDestello #uxrmanagement Group Health Nordstrom University of Washington Atlas Informatics Anthro-Tech Facebook UX Consultant, 2007 Senior UX Researcher, 2011 Affiliate Lecturer, 2012 - present Manager Research & Insights, 2015 Director User Research, 2014 UX Research, 2017 - present
  4. 4. @RobertRacadio @RebeccaDestello #uxrmanagement considering Who are you?
  5. 5. @RobertRacadio @RebeccaDestello #uxrmanagement just started Who are you?
  6. 6. @RobertRacadio @RebeccaDestello #uxrmanagement already there Who are you?
  7. 7. @RobertRacadio @RebeccaDestello #uxrmanagement IS MANAGEMENT RIGHT FOR YOU? CONSIDER FIRST...
  8. 8. @RobertRacadio @RebeccaDestello #uxrmanagement what inspires you? Consider...
  9. 9. @RobertRacadio @RebeccaDestello #uxrmanagement Consider... your strengths
  10. 10. @RobertRacadio @RebeccaDestello #uxrmanagement Consider... your motivations
  11. 11. @RobertRacadio @RebeccaDestello #uxrmanagement Consider... your expectations
  12. 12. @RobertRacadio @RebeccaDestello #uxrmanagement other options Consider...
  13. 13. @RobertRacadio @RebeccaDestello #uxrmanagement MAKE YOUR MOVE GETTING INTO 
 UX RESEARCH MANAGEMENT
  14. 14. @RobertRacadio @RebeccaDestello #uxrmanagement Want to be a manager? tell someone
  15. 15. @RobertRacadio @RebeccaDestello #uxrmanagement make it happen Play the politics
  16. 16. @RobertRacadio @RebeccaDestello #uxrmanagement mentor others Practice makes better
  17. 17. @RobertRacadio @RebeccaDestello #uxrmanagement haters gon' hate Beware the pitfalls
  18. 18. @RobertRacadio @RebeccaDestello #uxrmanagement WELCOME TO MANAGEMENT
  19. 19. @RobertRacadio @RebeccaDestello #uxrmanagement your work changes Making the transition
  20. 20. WRITING PERFORMANCE REVIEWS
  21. 21. ROBERT REVIEWING TIMECARDS EVERY WEEK APPROVING EXPENSE REPORTS
  22. 22. ROBERT REVIEWING TIMECARDS EVERY WEEK REVIEWING TIMECARDS
  23. 23. @RobertRacadio @RebeccaDestello #uxrmanagement GET ORGANIZED BUILDING 
 YOUR TEAM
  24. 24. @RobertRacadio @RebeccaDestello #uxrmanagement grow your team Get organized
  25. 25. @RobertRacadio @RebeccaDestello #uxrmanagement we, not me Change your framing
  26. 26. @RobertRacadio @RebeccaDestello #uxrmanagement match skill to interest Strengthen your team
  27. 27. @RobertRacadio @RebeccaDestello #uxrmanagement set goals Make the pathway clear
  28. 28. @RobertRacadio @RebeccaDestello #uxrmanagement remove barriers Help your team do their best
  29. 29. @RobertRacadio @RebeccaDestello #uxrmanagement advocate Grow your team's presence
  30. 30. @RobertRacadio @RebeccaDestello #uxrmanagement BEHAVIORS & COMPETENCIES BE YOUR 
 OWN FAVORITE MANAGER
  31. 31. @RobertRacadio @RebeccaDestello #uxrmanagement empathy Shake what your research training gave you
  32. 32. @RobertRacadio @RebeccaDestello #uxrmanagement deep listening Shake what your research training gave you
  33. 33. @RobertRacadio @RebeccaDestello #uxrmanagement interviewing Shake what your research training gave you
  34. 34. @RobertRacadio @RebeccaDestello #uxrmanagement wants & needs Shake what your research training gave you
  35. 35. @RobertRacadio @RebeccaDestello #uxrmanagement MANAGE OR MENTOR MODEL YOURSELF AFTER THE BEST
  36. 36. @RobertRacadio @RebeccaDestello #uxrmanagement Be firm, fair, and friendly. Cpt. Picard
  37. 37. @RobertRacadio @RebeccaDestello #uxrmanagement Be the guide, not the hero. Cpt. Janeway
  38. 38. @RobertRacadio @RebeccaDestello #uxrmanagement Be part of the away team. Cpt. Kirk
  39. 39. SELF CARE & CONTINUOUS IMPROVEMENT KEEP IT UP
  40. 40. @RobertRacadio @RebeccaDestello #uxrmanagement your manager Get support from
  41. 41. @RobertRacadio @RebeccaDestello #uxrmanagement your peers Get support from
  42. 42. @RobertRacadio @RebeccaDestello #uxrmanagement iterating yourself Never stop
  43. 43. @RobertRacadio @RebeccaDestello #uxrmanagement questions? Thank you!
  44. 44. RESOURCES USED @RobertRacadio @RebeccaDestello #uxrmanagement

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