BUILDING SERVICE DESIGN CAPACITY AMONG EDUCATION PROVIDERS, By Joanna Choukeir, Uscreates

773 views

Published on

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
773
On SlideShare
0
From Embeds
0
Number of Embeds
161
Actions
Shares
0
Downloads
16
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

BUILDING SERVICE DESIGN CAPACITY AMONG EDUCATION PROVIDERS, By Joanna Choukeir, Uscreates

  1. 1. Building service design capacity in large organisations @uscreates the strategic consultancy delivering social value
  2. 2. Outline the strategic consultancy delivering social value 01 Introducing Uscreates 02 3 models to deliver SD expertise 03 Building SD capacity: Design for Improvement 04 Q&A
  3. 3. the strategic consultancy delivering social value01 Introducing Uscreates
  4. 4. the strategic consultancy delivering social value01 Introducing Uscreates
  5. 5. the strategic consultancy delivering social value the strategic consultancy delivering social value01 Introducing Uscreates
  6. 6. the strategic consultancy delivering social value01 Introducing Uscreates
  7. 7. the strategic consultancy delivering social value 16% reduction in teenage pregnancy in Bristol 25% reduction in graffiti vandalism in Brent Improved community cohesion and satisfaction in Barking 31% increase in awareness of lung cancer symptoms in Bristol 100% sexual health screening in Birmingham + + 01 Introducing Uscreates
  8. 8. the strategic consultancy delivering social value01 Introducing Uscreates service design
  9. 9. the strategic consultancy delivering social value02 3 models to deliver SD expertise
  10. 10. the strategic consultancy delivering social value02 3 models to deliver SD expertise
  11. 11. the strategic consultancy delivering social value02 3 models to deliver SD expertise
  12. 12. the strategic consultancy delivering social value02 3 models to deliver SD expertise
  13. 13. the strategic consultancy delivering social value02 3 models to deliver SD expertise
  14. 14. the strategic consultancy delivering social value “LSIS exists to support providers in the FE and skills sector to continuously improve the performance and quality of their provision.” 03 Building SD capacity: Design for Improvement
  15. 15. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement Service challenges Increase participation in informal adult learning Increase positive learner feedback about respect at the college Increase learner applications Improve learner employability + Improve reception services Increase uptake of training opportunities
  16. 16. Service Design user-centered collaborative the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement
  17. 17. the strategic consultancy delivering social value Service Design user-centered collaborative 03 Building SD capacity: Design for Improvement
  18. 18. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement ? Who are your users How are they accessing your services Why are prospective users not accessing your services What are their motivations, aspirations and interests What do your services look like from their perspective
  19. 19. the strategic consultancy delivering social value 01 project definition 02 user personas 03 user research tools 04 discussion guides 05 ethical considerations 06 action plan 03 Building SD capacity: Design for Improvement
  20. 20. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement Learn by doing Work on your own „real‟ challenges Bring along existing desk research and data in regards to your challenge Get other providers‟ input on your challenge Offer your input on other providers‟ challenges
  21. 21. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement
  22. 22. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement
  23. 23. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement User research tools
  24. 24. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement User research tools
  25. 25. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement
  26. 26. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement
  27. 27. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement Post-workshop bespoke support
  28. 28. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement * analyse co-scope research identify areas of improvement or innovation generate ideas in response to co-scope research prototype and pilot ideas
  29. 29. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement 01 analyse user research 02 reframe project definition 03 co-creation 04 lateral thinking 05 prototype 06 action plan
  30. 30. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement User-research analysis
  31. 31. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement User-research analysis
  32. 32. the strategic consultancy delivering social value User-research analysis 03 Building SD capacity: Design for Improvement
  33. 33. the strategic consultancy delivering social value User-research analysis 03 Building SD capacity: Design for Improvement
  34. 34. the strategic consultancy delivering social value User-research analysis 03 Building SD capacity: Design for Improvement
  35. 35. the strategic consultancy delivering social value User-research analysis 03 Building SD capacity: Design for Improvement
  36. 36. the strategic consultancy delivering social value User-research analysis To change attitudes or behaviours of staff or learners To improve learners‟ engagement with a service To motivate learners to do something To target people who have an influence on a learner 03 Building SD capacity: Design for Improvement
  37. 37. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement
  38. 38. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement Real co-creation
  39. 39. select a dominant idea exaggerate reverse pitch to Alan Sugar refine into an idea that is workable, realistic, achievable, but still innovative the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement 5-minute lateral thinking sprints
  40. 40. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement Prototyping
  41. 41. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement
  42. 42. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement Peer-led listening service Pop-up incentivised course tasters Service blueprint meetings to enhance staff collaboration and recruitment outcomes Commercial services on the ground floor staffed by students Mystery shopping business development approach Bespoke support
  43. 43. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement
  44. 44. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement Why a service design approach? 01 A user focus 02 An in-depth scoping phase 03 A strong evidence base 04 A collaborative approach 05 A credible process
  45. 45. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement www.excellencegateway.org.uk/node/27425
  46. 46. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement
  47. 47. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement
  48. 48. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement
  49. 49. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement
  50. 50. the strategic consultancy delivering social value03 Building SD capacity: Design for Improvement
  51. 51. Q&A the strategic consultancy delivering social value

×