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Lecture on Service Design and Design Thinking Management Center Innsbruck 2009
JUST SOME THOUGHTS ON WHAT
IS CHANGING AND WHAT IT COULD MEAN... HOW ALL THINGS ARE CONNECTED.... AND AN ATTEMPT TO EXPLAIN THE EMERGENCE OF DESIGN THINKING AND SERVICE DESIGN...
MEMES. Ideas, symbols or practices,
gets transmitted from one mind to another through speech, gestures, rituals, etc. ... SPREADING LIKE VIRUSES
MEMES. Ideas, symbols or practices,
gets transmitted from one mind to another through speech, gestures, rituals, etc. ... SPREADING LIKE VIRUSES .... following the laws of EVOLUTION
“In philosophy, systems theory and
science, emergence is the way complex systems and patterns arise out of a multiplicity of relatively simple interactions.”
SERVICE DESIGN = DESIGNING TOOLS
OR SYSTEMS, WITH PEOPLE AND FOR PEOPLE, TO SELF ORGANISE, HAVE MEANINGFUL CONVERSATIONS AND TO FACILITATE THE NEED FOR SHARING.