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The edge of concern: care, trust and good in a connected world.

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Talk given at Future Sessions by Future Everything on march 22nd 2018.

Published in: Design
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The edge of concern: care, trust and good in a connected world.

  1. 1. The edgeof concern care, trust and good in a connected world
  2. 2. @iotwatch
  3. 3. First UK distributor of Arduino. Founder of Good Night Lamp. Organiser of the London Internet of Things meetup. About me Writing a book on smart homes. Steering a bottom-up internet of things certification mark.
  4. 4. Connecting every thing. Bulbs, thermostats, bracelets, dog collars, hospital beds, therapeutic tools, power sockets, toys, breast pumps, sex toys, cars, locks, door bells, shoes, radios, scales, food scales, bridges, tunnels, power tools, baby monitors. The internet of things
  5. 5. We call this choice. Bulbs, thermostats, bracelets, dog collars, hospital beds, therapeutic tools, power sockets, toys, breast pumps, sex toys, cars, locks, door bells, shoes, radios, scales, food scales, bridges, tunnels, power tools, baby monitors. The internet of things
  6. 6. Choice we make without knowing who to trust. Bulbs, thermostats, bracelets, dog collars, hospital beds, therapeutic tools, power sockets, toys, breast pumps, sex toys, cars, locks, door bells, shoes, radios, scales, food scales, bridges, tunnels, power tools, baby monitors. The internet of things
  7. 7. Connecting every thing in four different ways. Wifi, bluetooth, Xbee, GSM, LoRa. The internet of things
  8. 8. Hacking can happen at every level. Hardware, firmware, server. Exposing people to risk.
  9. 9. Things break as easily in the physical world as well as online. Planned obsolescence. Exposing people to bad design decisions.
  10. 10. Exposing people to bad design decisions. There is no documented ‘right way’ of designing a connected product.
  11. 11. Exposing people to bad design decisions. no code of conduct no iron ring no professional body
  12. 12. Companies cannot scientifically prove how truly better something is until scientists have access to them. Wearables. Make false claims.
  13. 13. Cars. Making people hostage to a product.
  14. 14. Thermostats. Making people hostage to multiple products.
  15. 15. Music. Making people hostage to T&Cs.
  16. 16. Acquisitions. Punishing people for your success.
  17. 17. Failures. Telling customers lies about your journey.
  18. 18. GDPR. 7 weeks away. gdprfordesigners.org So regulation comes in to solve part of the problem.
  19. 19. So how do we deal as people and as an industry with fear uncertainty doubt
  20. 20. Encourage ethical development of connected products. Give consumers choice. iotmark.org @iot__mark A certification mark for connected products.
  21. 21. What’s in it? Privacy Interoperability Openness Data Governance Permissions Transparency Security Lifecycle & Provenance A certification mark for connected products.
  22. 22. Privacy GDPR compliant products. A certification mark for connected products.
  23. 23. Interoperability APIs for physical products. A certification mark for connected products.
  24. 24. Openness Encourage open source. A certification mark for connected products.
  25. 25. Data Governance Never change core functions. Be clear of the risks involved in using the product or switching parts of it off. A certification mark for connected products.
  26. 26. Permissions Allow someone to switch service providers. Make the legal implications of a product usage clear. Be clear about how long you’ll support the product for. A certification mark for connected products.
  27. 27. Security Adopt good practices across hardware, firmware, user identity management, admin functions and cloud services. Offer factory reset! A certification mark for connected products.
  28. 28. Lifecycle Help users repair things easily. Offer them spare part support for the lifetime of the product. Be transparent about your production processes & who you buy from. A certification mark for connected products.
  29. 29. A mark offers industry a mechanism for championing their good practices. It’s not regulation, but it helps industry and consumers make better choices. A certification mark for connected products.
  30. 30. Yes this will be difficult for many to adopt. But it will champion good practice. GDPR is 7 weeks away so many businesses won’t have a choice anyway. A certification mark for connected products.
  31. 31. Please comment, support, join the conversation on Slack. iotmark.org A certification mark for connected products.
  32. 32. The edgeof concern care, trust and good in a connected world alex@designswarm.com

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